Demonstrates strong client engagement and communication skills to educate clients on financial services, including mobile and online banking. Possesses critical thinking and problem-solving abilities to connect clients with appropriate financial solutions while adhering to established guidelines and regulations.

Highest-signal resume keywords

Cash Handling ExperienceSales ExperienceFinancial Services KnowledgeClient Relationship ManagementEffective Communication Skills

About the role

Key responsibilities & impact

Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
Accurately and efficiently process cash transactions
Have deep conversations with clients to understand financial and life priorities
Connect clients to solutions that meet financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with small business, lending, and investment experts to grow business knowledge and network
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Must be able to work weekends and/or extended hours
Must be able to travel to any financial center location within a reasonable distance
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Effective and confident communication skills
Ability to educate clients on ATM, online banking, and mobile banking self-service technologies
Six months of cash handling experience (desired)
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired)
Experience in financial services and knowledge of financial services industry, products and solutions (desired)
Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance (desired)
FDIC hiring restrictions apply regarding specified criminal history

Benefits

Comp & perks

Benefits eligible
Paid time off
Resources and support for employees
Base salary compensation
Predictable pay
Opportunities to learn, grow, and make an impact
Inclusive workplace
Support for physical, emotional, and financial wellness
Recognition and rewards for performance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Transactions ProcessingMobile Banking EducationOnline Banking EducationATM Self-Service EducationFinancial Goal Solutions

Soft Skills

Critical ThinkingProblem-SolvingClient EngagementAdaptabilityRelationship Building

Industry Keywords

Financial ServicesOperational ExcellenceRisk CultureSales GoalsFinancial Center Management