Demonstrates expertise in acquiring and managing affluent consumer and business relationships, providing tailored financial solutions across various banking products. Proficient in compliance with financial regulations and maintaining accurate documentation while delivering exceptional customer service.

Highest-signal resume keywords

Customer Relationship ManagementFinancial Product RecommendationsLicensed Financial Services ExperienceFINRA Series 6 And 63Book Of Business Management

About the role

Key responsibilities & impact

Acquire new affluent consumer and business customers and deepen existing relationships through outreach, referrals, and appointments
Lead discovery-driven conversations to understand customer goals and deliver tailored banking and credit strategies
Serve as primary financial partner providing comprehensive, multi-product guidance and ongoing reviews
Own and grow a defined book of business using goals-based planning and risk oversight
Deliver solutions across deposits, investments, credit, home lending, and business banking
Coordinate warm introductions and collaborate with Wealth, Home Lending, and Business Banking partners
Educate customers on self-service and mobile banking options
Advise branch colleagues on relationship development and complex client needs
Maintain accurate documentation, exercise sound judgment, escalate issues, and adhere to policies and regulations
Open accounts and handle everyday banking service requests
Complete licensing and SAFE registration requirements before transitioning from the temporary LP role

Requirements

What you’ll need

4+ years of customer service experience, or equivalent demonstrated through work experience, training, military experience, or education
3+ years of experience building and maintaining effective relationships with customers and partners
3+ years of experience recommending products and services
Experience recommending financial products and translating customer goals into actionable recommendations
Experience sourcing, acquiring, and deepening customer relationships
Experience managing a book of business and documenting planning conversations
Experience coaching or supporting peers
Financial services industry experience
3+ years of experience in a licensed financial services position
FINRA Series 6 and 63 exams or recognized equivalents sufficient to qualify for immediate FINRA registration
State Insurance license(s), active or completed within the designated timeframe
Securities Industry Essentials (SIE) exam required for FINRA qualification exams earned after September 30, 2018
FINRA Series 65 or equivalent required within a specified period in applicable states
SAFE registration required at time of employment
Must meet enhanced financial fitness and criminal background standards
Loan Originators must meet LO/CFPB requirements
Ability to work a schedule including most Saturdays
Must be authorized to work without visa sponsorship

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Incentive opportunities may be available
Industry-leading training
Ongoing coaching
Digital tools

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial PlanningRisk OversightAccount OpeningDocumenting Planning ConversationsCoaching PeersSelf-Service Banking EducationMulti-Product GuidanceComplex Client Needs AdvisorySourcing And Acquiring CustomersGoal-Based Planning

Soft Skills

Effective CommunicationRelationship BuildingJudgment And Decision MakingCollaborationCustomer Service

Tools & Technologies

Mobile Banking PlatformsBanking SoftwareCustomer Relationship Management Tools

Certifications & Qualifications

FINRA Series 6FINRA Series 63Securities Industry Essentials (SIE)State Insurance LicenseFINRA Series 65SAFE Registration

Industry Keywords

Financial ServicesConsumer BankingBusiness BankingHome LendingInvestment SolutionsLoan Originator RequirementsCompliance StandardsEnhanced Financial Fitness Standards