Bishop-McCann

Program Manager

• Develop and maintain strong client relationships built on trust and high-quality service
• Provide clear, consistent communication and direction to clients, internal teams, and vendor partners
• Lead program timelines and ensure all milestones and deliverables are met
• Oversee program elements including budgeting, site selection, registration, travel, production, and onsite execution
• Manage hotel sourcing, room blocks, and vendor partnerships
• Coordinate across creative, travel, production, and onsite support teams
• Develop and manage program budgets aligned with client expectations
• Track cost savings and avoidance throughout the program lifecycle
• Ensure timely and accurate final billing and reconciliations
• Ensure operational processes and procedures are followed
• Manage multiple programs simultaneously while maintaining accuracy and attention to detail
• Provide post-program evaluations, reporting, and insights to clients and internal teams
• Lead client programs from concept through execution for corporate meetings, events, and incentive trips

Manager

• Build and quality-check registration websites and mobile apps
• Manage the full registration process for programs
• Partner with Program Leads and clients to strategize registration setup and flow
• Act as the central point for attendee data, including rooming lists, cancellations, travel manifests, and reporting
• Maintain accurate and up-to-date records across systems
• Deliver high-level customer service to attendees throughout registration and onsite experience
• Respond to attendee inquiries with professionalism and timeliness
• Produce and/or manage program materials, including name badges, communications, surveys, and welcome items
• Coordinate printing and shipping with the Operations Support Team
• Support Program Leads with timelines, program resumes, expense reimbursements, and cost tracking/savings
• Collaborate with creative, travel, production, onsite support, and staffing teams

Attendee Experience Manager

• Develop and maintain client relationships by building trust and delivering a high level of customer service
• Oversee and manage all program elements, including site visits, hotel sourcing, room blocks, creative, production, travel, onsite management, vendor partnerships, and staffing
• Ensure operational processes and procedures are followed and meet or exceed program deadlines
• Craft solutions and recommend attendee experience technology on assigned programs
• Provide ongoing, clear direction and communication to clients, team members, and vendor partners
• Develop and manage program budgets and meet client budget requirements
• Maintain cost savings and avoidance data to maximize program value
• Deliver final reconciliations within client timelines
• Provide post-program evaluation feedback and thorough trip reports

Associate Program Manager

• Develop and maintain strong client relationships built on trust and high-quality service
• Provide clear, consistent communication and direction to clients, internal teams, and vendor partners
• Lead program timelines and ensure all milestones and deliverables are met
• Oversee budgeting, site selection, registration, travel, production, and onsite execution
• Manage hotel sourcing, room blocks, and vendor partnerships
• Coordinate across creative, travel, production, and onsite support teams
• Develop and manage program budgets aligned with client expectations
• Track cost savings and avoidance throughout the program lifecycle
• Ensure timely and accurate final billing and reconciliations
• Ensure operational processes and procedures are followed
• Manage multiple programs simultaneously while maintaining accuracy and attention to detail
• Provide post-program evaluations, reporting, and insights to clients and internal teams