brightwheel

Operations

• Work the compensation question queue daily, diagnosing missing deals, target corrections, and headcount and revenue discrepancies
• Resolve compensation issues directly where possible and route others to Systems, Analytics, or Accounting with supporting evidence
• Close the loop with employees who raised compensation questions
• Run monthly turnover for sales compensation trackers, including building each month, refreshing rosters, loading targets, multipliers, and accelerator thresholds
• Quality-assure formulas and roll-ups before managers and representatives access the trackers
• Monitor automated daily data-health alerts and investigate warnings or failures to root cause
• Verify fixes after subsequent data refreshes
• Investigate Salesforce data issues affecting compensation credit, including duplicate records, wiped dates, and miscoded fields
• File and track system tickets and maintain a log of defect patterns
• Apply mid-month roster changes, including prorated targets for exits, transfers, promotions, leave returns, and time off
• Maintain rep self-service tools such as payout calculators, deal-status lookup, and chatbot
• Identify incorrect AI-tool answers for correction

Sales Compensation Operations Specialist

Product Marketing

• Map relationships between contact and account records across Brightwheel's proprietary database and Salesforce
• Trace linked records to determine which records represent the same center
• Consolidate related records into trusted center records
• Classify centers as active customers, churned, closed lost, or cold leads
• Identify current ownership and product usage for each center
• Validate center records and assign confidence levels
• Use Google Sheets, SQL, and AI tools to process data at scale
• Apply human verification to automated outputs where needed
• Document patterns, edge cases, and decision rules
• Create a repeatable process for the team after the contract ends
• Identify root causes of data problems and communicate them to Operations and Product

GTM Intelligence Specialist

• Lead multiple high-complexity, cross-functional GTM initiatives driving acquisition, adoption, expansion, and retention for Education and Curriculum products
• Own Education GTM initiatives and new go-to-market motions from opportunity identification and audience positioning through channel strategy, sales enablement, launch, and performance measurement
• Identify growth opportunities using customer insights, performance data, and market trends
• Develop strategies and business cases to bring opportunities to market
• Partner with Sales and Sales Enablement on messaging, training, processes, and resources
• Collaborate with Marketing on campaigns, promotions, events, lifecycle programs, and ecommerce initiatives
• Conduct quantitative and qualitative analyses with Finance and Analytics
• Establish operating rhythms, metrics, systems, and AI-driven automation
• Monitor performance, troubleshoot issues, course-correct, and escalate risks with recommendations
• Communicate progress, insights, and recommendations to teams, senior leaders, and executive stakeholders

Senior Manager, GTM Strategy

Sales

• Process education product purchases and resolve order issues
• Keep the education product order pipeline moving so customers receive what they paid for on time
• Serve as the front line for customer and internal questions
• Investigate issues to provide accurate answers
• Maintain accurate records for customers and internal processes
• Follow processes and standard operating procedures accurately and consistently
• Identify opportunities to improve efficiency and customer service
• Use AI tools to work faster while maintaining quality and accuracy

Sales Coordinator

Customer Specialist

• Engage prospective and existing customers to understand needs and recommend brightwheel solutions
• Conduct high-volume outbound outreach and discovery
• Run tailored live product demonstrations via Meets
• Own the full pipeline from lead generation and qualification through demos, closing, retention, and renewal
• Work proactively with at-risk and cancellation-risk accounts to diagnose concerns and retain customers
• Achieve monthly revenue, retention, demo, activity, and unit goals
• Use Salesforce to manage outreach, pipeline, and follow-ups
• Learn the competitive landscape and position brightwheel based on customer needs
• Review calls and demos with managers and peers to improve sales skills

Sales Compensation Operations Specialist

GTM Intelligence Specialist

Senior Manager, GTM Strategy

Sales Coordinator

Customer Account Specialist