Brillio

QA Engineer

• Identify weaknesses and problem areas in the software application
• Collaborate with development, operations, support, business partners, and other stakeholders to ensure timely collaboration and resolution
• Identify use cases/scenarios and create, prioritize, and execute test cases
• Generate reports for stakeholders
• Track software bugs and investigate their causes
• Prepare automation scripts
• Troubleshoot automation software issues
• Create test plans and test summary reports
• Execute regression and exploratory testing as necessary
• Perform functional and end-to-end testing
• Maintain the automation suite
• Create test data for automation
• Submit Pull Requests
• Understand software internals, debug problems, and automate repetitive tasks
• Analyze Extent and Cucumber automation reports
• Trigger the automation suite as necessary

Consultant

• Design and implement Marketing Cloud Advanced solutions using Email Studio, Journey Builder, Automation Studio, Content Builder, Mobile Studio, Advertising Studio, and Interaction Studio/Personalization
• Develop and manage multi-channel customer journeys across Email, SMS, Mobile Push, and Web channels
• Build dynamic and personalized communications using AMPscript, SSJS, HTML, CSS, and SQL
• Configure and optimize Marketing Cloud Advanced features, including Unified SMS Conversations, Path Experimentation, Einstein Engagement Features, and Advanced Automation Capabilities
• Lead audience segmentation, activation, and customer engagement strategies using Salesforce Data Cloud
• Implement Data Cloud data ingestion, harmonization, identity resolution, profile unification, and activation
• Integrate Data Cloud with Marketing Cloud, Sales Cloud, Service Cloud, external systems, and data sources
• Develop Calculated Insights, Data Actions, and Real-Time Customer Profiles within Data Cloud
• Collaborate with business stakeholders to define use cases, campaign strategies, and customer experience improvements
• Optimize campaign performance through analytics, reporting, A/B testing, and customer engagement insights
• Ensure platform scalability, governance, privacy, and compliance standards are maintained

Call Center Representative

• Lead the end-to-end migration of legacy contact center systems, such as Avaya and Cisco, to Amazon Connect from discovery and planning through execution and rollout
• Define and execute the product strategy and roadmap for contact center modernization
• Align product strategy with enterprise goals, user needs, and compliance requirements
• Collaborate with IT, telephony/voice infrastructure, business operations, clinical teams, and customer service leadership to define functional and technical requirements
• Represent members, providers, and internal users in developing contact center features, IVR flows, routing logic, and downstream integrations
• Optimize customer journeys across voice, chat, SMS, and email channels
• Leverage AWS tools including Lex, Lambda, Connect Flows, and Contact Lens for routing, automation, sentiment analysis, and real-time analytics
• Develop and track KPIs including average handle time, NPS, first call resolution, and abandonment rates
• Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools
• Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams
• Drive change management, training, and adoption strategies for successful platform transition

Senior Product Owner – Contact Center Modernization

Architect

• Design and architect scalable, secure, and high-performance Snowflake data solutions
• Develop and implement ETL pipelines using Snowflake Streams, Python, and SQL
• Optimize Snowflake environments for performance, cost, and reliability using Time Travel, Fail Safe, and Snowpipe
• Lead modeling and structuring of complex Snowflake data warehouses
• Configure and manage SnowSQL, stored procedures, and advanced SQL scripts
• Collaborate with cross-functional teams to define data platform requirements and deliver modern data solutions
• Troubleshoot and resolve architectural and operational issues within Snowflake and related data platforms
• Mentor and guide junior architects and engineers on Snowflake engineering and data platform fundamentals

Principal Architect

Software Engineer

• Design, develop, and implement scalable Pega applications using Pega best practices and guardrails
• Develop and configure Case Management solutions, business workflows, and process automation
• Create and maintain Flows, Flow Actions, Sections, Harnesses, Data Pages, Activities, Data Transforms, Decision Rules, and Report Definitions
• Develop and enhance user interfaces using Pega Constellation or Traditional UI frameworks
• Integrate Pega applications with external systems using REST/SOAP services, APIs, and messaging solutions
• Configure and maintain Queue Processors, Job Schedulers, Agents, and background processing mechanisms
• Perform code reviews and ensure adherence to Pega development standards and security guidelines
• Troubleshoot application issues using Clipboard, Tracer, Live UI, PDC, PAL, and Logs
• Collaborate with Business Analysts, Architects, QA teams, and stakeholders to understand requirements and deliver solutions
• Participate in estimation, sprint planning, design discussions, deployment, and production support activities
• Ensure application performance tuning, optimization, and compliance with organizational standards

Senior Software Development Lead

• Partner with business, operations, product, member/provider experience, and compliance teams to understand goals and requirements
• Translate business needs into clear technical solutions and explain technical trade-offs to stakeholders
• Lead design discussions, build consensus, and serve as a trusted bridge between business and IT
• Own the end-to-end Amazon Connect architecture for member, provider, and self-service experiences
• Design IVR/IVA, contact flows, routing, omnichannel experiences, and self-service solutions
• Architect caller authentication, identity verification, and secure PHI/PII handling
• Use Amazon Lex, Polly, and Transcribe to improve self-service and call containment
• Support modernization from legacy platforms such as Avaya and Genesys
• Design integrations with healthcare systems, member/provider data, CRM platforms, and identity/eligibility services
• Architect AWS solutions using Lambda, API Gateway, DynamoDB, S3, and Kinesis
• Work closely with developers to review designs, set standards, and resolve technical challenges
• Ensure solutions meet HIPAA and healthcare security requirements
• Design IAM, encryption, access controls, logging, and auditing
• Conduct security and architecture reviews and risk assessments
• Establish monitoring and KPIs such as authentication, self-service, containment, deflection, and average handle time
• Lead root-cause analysis and continuous improvement using contact center data
• Use CloudWatch, CloudFormation/Terraform, and CI/CD to support reliable deployments

Contact Center Architect

Project Manager

• Project Manager role within Infrastructure Engineering
• Project management responsibilities as specified by the posting

Full-stack Engineer

• Architect and implement scalable microservices using NodeJS, Express JS, and Nestjs within a MERN stack environment
• Develop high-performance front-end applications with React JS, Typescript, HTML5, and CSS3, ensuring responsive user interfaces
• Integrate MongoDB and Oracle RDBMS for efficient data storage, retrieval, and management in distributed systems
• Build and maintain containerized applications using Docker for streamlined deployment and environment consistency
• Develop and execute automated tests using Jest to ensure code quality and reliability
• Collaborate with cross-functional teams to define technical requirements, optimize workflows, and deliver solutions aligned with business objectives
• Troubleshoot and resolve complex issues across the stack to ensure continuous system availability and performance
• Optimize application performance and scalability by proactively identifying and implementing improvements

Lead Engineer

Data Specialist

• Design and implement advanced statistical models, including hypothesis testing, regression analysis, and classification algorithms, to drive business outcomes
• Conduct statistical analysis using t-tests, z-tests, and probabilistic graph models to extract insights from large datasets
• Build, train, and deploy predictive models for forecasting and classification using TensorFlow, PyTorch, and Sci-Kit Learn
• Perform data cleaning, transformation, and exploratory analysis using Python, PySpark, R, SAS, or SPSS
• Apply time series forecasting methods, including exponential smoothing, ARIMA, and ARIMAX
• Develop and maintain data validation and monitoring pipelines for data quality and model performance
• Collaborate with cross-functional teams to translate business requirements into analytical solutions and communicate findings
• Automate machine learning workflows to streamline deployment and enhance scalability

Senior Data Specialist

• Define agentic AI reference architectures across LLM applications, RAG pipelines, tool/function calling, memory systems, multi-agent orchestration, and enterprise integrations
• Design and deploy AI agents and autonomous workflows for Finance, Legal, Operations, Sales, Support, and Growth functions
• Evaluate foundation models and enterprise AI platforms including Gemini, Vertex AI, OpenAI, Anthropic, Azure OpenAI, AWS Bedrock, and open-source LLMs
• Integrate AI solutions with Google Workspace, Slack, CRM systems, internal APIs, databases, and knowledge repositories
• Implement observability, evaluation, guardrails, monitoring, reliability controls, and responsible AI practices for production applications
• Enable clients to move from AI experimentation to secure, scalable, production-grade agentic AI solutions
• Accelerate enterprise automation, developer productivity, operational efficiency, and time-to-market through reusable AI frameworks and modern engineering practices
• Drive measurable business value through AI-first platforms aligned to customer success and engineering excellence

• Design, build, and maintain scalable full-stack applications from frontend UI to backend services, APIs, and databases
• Build and enhance RESTful APIs, gRPC/Thrift integrations, microservices, and distributed systems
• Participate in architecture reviews, technical design discussions, and code reviews
• Drive engineering practices around coding standards, automated testing, security, observability, and CI/CD
• Troubleshoot production issues and improve reliability, performance, and user experience
• Contribute to AWS cloud infrastructure and deployment automation
• Mentor junior and mid-level engineers
• Collaborate with product managers, architects, and designers to deliver high-quality software
• Communicate technical decisions, risks, and trade-offs to stakeholders and team members

Senior Full Stack Developer

• Define clients' digital strategy and execution roadmap
• Design and implement differentiated digital solutions delivering measurable value
• Lead architecture, design, and delivery of enterprise-grade full-stack applications
• Build scalable frontend experiences with ReactJS, TypeScript, and JavaScript
• Develop backend APIs and microservices with Go, Java, Python, or Node.js
• Architect AWS cloud-native solutions with containerized platforms, CI/CD, infrastructure automation, and monitoring
• Own features end to end from design through deployment, production support, and continuous improvement
• Lead technical design discussions, architecture reviews, and code reviews
• Drive testing, security, observability, performance, and engineering excellence
• Troubleshoot complex production issues
• Mentor junior and mid-level engineers
• Collaborate with product managers, architects, designers, and business stakeholders
• Communicate technical decisions, risks, and trade-offs
• Lead technical initiatives and guide teams through delivery execution
• Manage dependencies, sprint commitments, release quality, and production readiness in distributed Agile teams

Lead Full Stack Developer – React, TypeScript, Go, Java, Python, Node.js, AWS

• Define digital strategy and execution roadmaps with clients
• Design and implement differentiated digital solutions
• Lead architecture, design, and delivery of enterprise-grade full-stack applications
• Build scalable ReactJS and TypeScript frontend experiences
• Develop backend APIs and microservices using Go, Java, Python, or Node.js
• Architect AWS cloud-native solutions with containerized platforms, CI/CD, infrastructure automation, and monitoring
• Own features from design through deployment, production support, and continuous improvement
• Lead technical design discussions, architecture reviews, and code reviews
• Drive engineering excellence in testing, security, observability, and performance
• Implement testing strategies and troubleshoot complex production issues
• Mentor junior and mid-level engineers
• Collaborate with product managers, architects, designers, and business stakeholders
• Communicate technical decisions, risks, and trade-offs
• Lead technical initiatives and guide teams through delivery execution
• Manage dependencies, delivery risks, sprint commitments, release quality, and production readiness

• Spearhead the evolution of Brillio’s digital experiences for its Salesforce practice
• Serve as a Salesforce subject matter expert
• Support proposals and new business pursuits
• Develop assets and provide complex solutioning
• Provide technical and thought leadership
• Collaborate with cross-functional global teams
• Bridge sales, delivery, and clients
• Engage with clients
• Participate in alliance and community forums
• Shape solutioning for Salesforce-led engagements
• Be partially billable on key strategic engagements
• Lead the design, development, and deployment of Salesforce managed packages
• Ensure compliance with AppExchange requirements and successful product launches
• Drive end-to-end product development using Salesforce 2GP and 1GP packaging strategies
• Establish and enforce engineering standards, code quality, and security protocols across PDO projects
• Define technical roadmaps with product, QA, and client stakeholders
• Mentor and develop senior engineering leaders

Director, Engineering

• Gather, document, and prioritize business requirements for NetSuite enhancements and new functionality with finance, accounting, and operations stakeholders
• Translate business requirements into detailed functional specifications, user stories, and acceptance criteria for development teams
• Configure and maintain NetSuite features such as saved searches, custom fields, forms, roles, and basic workflow adjustments
• Plan and execute user acceptance testing, develop test cases, and track defects for NetSuite releases
• Act as a subject matter expert on NetSuite processes, resolve user issues, and optimize system utilization
• Collaborate with developers, architects, and integration teams to deliver scalable system changes
• Maintain documentation for business processes, system configurations, and change history
• Identify and resolve system-related issues impacting financial reporting during period-close activities

QA Engineer

Consultant

Senior Product Owner – Contact Center Modernization

Principal Architect

Senior Software Development Lead

Contact Center Architect

Project Manager

Lead Engineer

Senior Data Specialist

Architect

Senior Full Stack Developer

Lead Full Stack Developer – React, TypeScript, Go, Java, Python, Node.js, AWS

Lead Full Stack Developer – React, TypeScript, Go, Java, Python, Node.js, AWS

Director, Engineering

Netsuite Developer