Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Serve as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Sales

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company positively
• Attempt to calm irate customers by explaining situations and resolving issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and housekeeping
• Work with management and other employees to maximize store sales and in-store presence
• Answer internal and external phone calls and transfer calls appropriately
• Adhere to health, safety, and security regulations and required standards
• Work any shift depending on store operations
• ID customers as required by the Cannabis Retail Store Handbook
• Abide by company policies and procedures as directed by Store/Assistant Managers

Retail Shift Leader

Retail Shift Leader

Retail Sales Associate