Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Retail Shift Leader

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader or role model when management is absent
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Recruit, coach and train talent in the cannabis retail industry
• Ensure the team educates and informs customers
• Deliver a knowledgeable, genuine and exceptional customer experience
• Maintain an inviting, spotless and well-merchandised store
• Provide product expertise and support staff training and development
• Create a welcoming environment and engage positively with local communities
• Use problem-solving and collaboration to achieve operational goals
• Develop and implement processes and procedures
• Oversee inventory
• Provide feedback on product trends and customer needs
• Maintain corporate visual merchandising standards
• Assist with audits and SLGA requirements

Sales

• Greet customers as they enter the store
• Manage login ID on the Point of Sale (POS) terminal
• Manage cash and product floats, including signing in and verifying cannabis floats at the beginning and end of shifts
• Create an educational and informative customer experience
• Recommend cannabis flower, seeds and cannabis/smoking accessories
• Help the Store Manager open and close the store according to standard operating procedures
• Report suspicious behavior or abusive customers to the Store or Assistant Store Manager
• Perform general housekeeping, including vacuuming/sweeping floors and cleaning counters and glass display cabinets
• ID customers according to the Cannabis Retail Store Handbook

Retail Sales Associate

Manager

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in their absence
• Assist with interviews, promotions, performance reviews and disciplinary actions when requested
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist in creating weekly staffing schedules when requested
• Liaise with store departments to convey information and communicate expectations
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are upheld
• Handle customer complaints and escalate them when necessary
• Ensure health, safety and security regulations and standards are met
• Oversee and assist in inventory management
• Perform other duties as required

Assistant Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in personnel management when on shift and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Serve as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift
• Perform other duties as required

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct to other staff
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints, escalating as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are upheld to established standards
• Assist in ensuring staffing levels meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Lead sales and customer service in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are upheld by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in personnel management when on shift and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift
• Perform other duties as required

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in their absence
• Assist with interviews, promotions, performance reviews and disciplinary actions when requested
• Provide direction, guidance and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in creating weekly staffing schedules when requested
• Liaise with store departments to ensure information is conveyed properly and expectations are communicated
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety and security regulations and standards are met
• Oversee and assist in inventory management

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM/ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Be the sales and customer service leader and role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to by all staff
• Handle customer complaints and escalate when necessary
• Ensure health, safety and security regulations and required standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Assist store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager/Assistant Store Manager
• Assist with personnel management and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Maintain store conditions according to established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader/role model in the absence of the Store Manager/Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by staff
• Handle and escalate customer complaints as necessary
• Ensure health, safety and security regulations and standards are met during shifts
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Serve as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

Learning and Development

• Manage daily operations and profitability according to set goals and business objectives
• Manage staff, customer satisfaction, product presentation, inventory, seasonal changes, and promotional activities
• Greet and assist customers while modeling exemplary conduct
• Address customer complaints professionally and provide positive resolutions
• Ensure compliance with health, safety, and security regulations
• Maintain adequate stock and conduct scheduled inventory counts
• Provide inventory, sales, staff, and productivity reports
• Increase sales, expand markets, and promote the business within provided guidelines
• Verify invoices against packing slips and track expenditures
• Ensure merchandise is neatly presented and correctly priced
• Make purchasing decisions involving volume-based discounts
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, track daily revenue, make bank deposits, and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work to ensure productive operations at all hours
• Perform other duties as assigned

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Sales Associate

Assistant Store Manager

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Assistant Store Manager

Retail Shift Leader

Retail Shift Leader

Retail Shift Leader

Retail Store Manager – Training