Canna Cabana

General

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate them when necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate issues as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and remain accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

Manager

• Manage the daily operations and profitability of the retail establishment according to set goals and business objectives
• Greet and assist customers while modeling exemplary conduct
• Address and resolve customer complaints professionally
• Ensure compliance with health, safety and security regulations and required standards
• Maintain adequate stock through efficient inventory management
• Take inventory as scheduled and provide inventory reports
• Increase sales, expand markets, and promote the business to meet goals
• Verify invoices against packing slips and track expenditures
• Maintain neat merchandise presentation and accurate pricing
• Make purchasing decisions involving large quantities and volume-based discounts
• Provide sales, staff, and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all establishment staff and coordinate work for productive operations at all hours
• Perform other duties as assigned

Retail Store Manager

• Provide assistance to store management in supervising and facilitating daily store operations
• Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
• Assist with personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as sales and customer service leader/role model in the absence of the Store Manager or Assistant Store Manager
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed by all staff
• Handle customer complaints and escalate them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for inventory processes on shift

• Assist store management in supervising and facilitating the daily operations of the store
• Oversee the Store Manager’s responsibilities in their absence
• Assist with interviews, promotions, performance reviews and disciplinary actions when requested
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist in creating weekly staffing schedules when requested
• Liaise with store departments to convey information and communicate expectations
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle customer complaints and escalate them as necessary
• Ensure health, safety and security regulations and standards are met
• Oversee and assist in inventory management
• Perform other duties as required

Retail Assistant Store Manager

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management duties and resolve customer service issues as needed
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader or role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety and security regulations and standards are met during shifts
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist with inventory management and remain accountable for inventory processes on shift
• Perform other duties as required

Sales

• Greet customers and discuss the type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories
• Ensure store conditions meet established standards
• Adapt communication style to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity
• Attempt to calm irate customers and resolve issues
• Take customer orders and prepare products for purchase
• Ensure customer satisfaction with issue resolution and the resolution process
• Assist with merchandise displays and inventory management
• Ensure accuracy in transactions, inventory, and procedures
• Participate in store maintenance and general housekeeping
• Work with management and employees to maximize store sales and in-store presence
• Answer and transfer external and internal phone calls
• Ensure compliance with health, safety, and security regulations
• Work any shift according to store operations
• ID customers as required by the Cannabis Retail Store Handbook
• Abide by company policies and procedures

Retail Sales Associate

• Greet customers as they enter the store
• Manage login ID on the Point of Sale (POS) terminal as required
• Manage cash and product floats, including signing in and verifying cannabis floats at the beginning and end of shifts
• Create an educational and informative experience for customers
• Recommend cannabis flower, seeds, and cannabis/smoking accessories
• Help the Store Manager open and close the store according to standard operating procedures
• Report suspicious behavior or abusive customers to the Store or Assistant Store Manager
• Perform general housekeeping of store spaces
• ID customers as required by the Cannabis Retail Store Handbook

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
• Assist in delivering key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Serve as the sales and customer service leader/role model in the absence of the SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are upheld by staff
• Handle and escalate customer complaints as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist with inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Lead sales and customer service in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are adhered to by all staff
• Handle customer complaints and escalate as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Manage the daily operations and profitability of the retail establishment
• Greet and assist customers while modeling exemplary conduct
• Address and resolve customer complaints professionally
• Ensure compliance with health, safety and security regulations
• Maintain adequate stock through inventory management
• Take inventory and provide inventory reports
• Increase sales, expand markets and promote the business to meet goals
• Verify invoices against packing slips and track expenditures
• Maintain neat merchandise presentation and correct pricing
• Make purchasing decisions involving large quantities and volume discounts
• Provide sales, staff and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, print and record receipts, and track daily revenue
• Make daily bank deposits and reconcile bank statements
• Coordinate and execute ordering and receiving of cannabis and accessories
• Supervise all staff and coordinate work for productive operations at all hours
• Perform other duties as assigned

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of the Store Manager or Assistant Store Manager
• Assist in personnel management when on shift and resolve customer service issues
• Provide direction, guidance and instruction to store associates
• Ensure store conditions meet established standards
• Assist with staffing levels when requested
• Act as the sales and customer service leader and role model in the absence of store management
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are followed
• Handle and escalate customer complaints as necessary
• Ensure health, safety and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist with inventory management and shift inventory processes
• Perform other duties as required

• Recruit, coach, and train talent in the cannabis retail industry
• Ensure the team educates and informs customers
• Deliver a knowledgeable, genuine, and exceptional customer experience
• Keep the store inviting, spotless, and well merchandised
• Provide product expertise and staff training and development
• Create a welcoming environment and engage positively with local communities
• Use problem-solving and collaboration to achieve operational goals
• Develop and implement processes and procedures
• Oversee inventory and provide feedback on product trends and customer needs
• Maintain corporate visual merchandising standards
• Assist with audits and SLGA requirements