Canon EMEA

Project Manager

• Plan and manage assigned IPSG projects, including scope, milestones, resources, risks, issues and dependencies
• Coordinate project delivery across business, BPM, IT, suppliers and regional stakeholders
• Prepare project documentation and reporting for PMO and governance forums
• Escalate risks, issues and required decisions in a timely way
• Drive implementation, handover and transition into BAU, with attention to adoption and quality
• Ensure alignment with IPSG PMO processes, templates, governance standards and quality gates

PMO Project Manager

Sales

• Conduct outbound IMS campaigns to generate leads and opportunities
• Qualify prospects and manage pipeline through Salesforce CRM
• Achieve individual KPIs including lead conversion and revenue targets
• Develop an expert understanding of Canon’s IMS Portfolio and deliver tailored product/service demonstrations via Microsoft Teams
• Understand prospect and customer challenges and deliver tailored responses around the IMS portfolio
• Respond to prospect and customer queries with professionalism and speed
• Uncover prospect and customer business needs and use those insights to build compelling business cases
• Build strong relationships through consistent digital communication
• Maintain accurate records in Salesforce
• Use dashboards to track personal performance and pipeline health
• Participate in team training and coaching sessions
• Share insights and feedback to improve team processes and prospect and customer experiences

Digital Sales Executive

Head of Department

• Lead and develop the Bid Centre and Social Value team of approximately eight professionals
• Own bid qualification and go/no-go decisions
• Lead complex public and private sector tenders, frameworks, direct awards, and strategic proposals
• Develop win themes, value propositions, and bid strategies
• Partner with Sales early to shape customer strategies and identify routes to winning
• Collaborate with Sales, Finance, Legal, HR, Marketing, Supply Chain, Service & Support, and other teams
• Lead the Social Value strategy and develop initiatives and partnerships with measurable social, environmental, and economic impact
• Monitor win rates, revenue won, profitability, pipeline conversion, and bid cycle times
• Improve bid content library, knowledge base, methodologies, and best-practice frameworks
• Ensure bids meet governance, commercial, legal, and procurement requirements
• Lead tender debriefs and apply lessons learned
• Coach and develop team members
• Monitor procurement, framework, Social Value, and competitor developments and translate insights into actions

Head of Bid Management

Operations

• Leda, coacha och utveckla chefer och team inom Contract Management, Technical Customer Care och Managed Services.
• Sätta riktning, prioriteringar och mål i linje med verksamhetens strategi och affärsmål.
• Driva förändrings- och transformationsinitiativ som stärker kundupplevelsen och verksamhetens prestation.
• Säkerställa hög kundnöjdhet, servicekvalitet, operationell effektivitet och lönsamhet.
• Bygga starka relationer och främja samarbetet med interna och externa intressenter.
• Identifiera förbättringsmöjligheter och utveckla processer, arbetssätt och serviceleverans.
• Bidra till den fortsatta utvecklingen av Customer Service & Operations och förbereda organisationen för framtidens kund- och affärsbehov.
• Rapportera till Customer Service & Operations Director.

Service Operations Manager

Salesforce Consultant

• Deliver and review solution design for SFDC requirements across projects
• Translate business requirements into scalable Salesforce solutions and support technical decision-making across the Salesforce landscape
• Contribute to development, coding, debugging, testing, and technical problem-solving
• Collaborate with business stakeholders, Product Owners, IT Leads, suppliers, and external partners
• Support development using Apex, Triggers, Flows, and Salesforce configuration capabilities
• Contribute to operational support, incident resolution, enhancement delivery, and continuous improvement after project go-live
• Participate in end-to-end project delivery from requirements analysis and solution design through implementation and operational support
• Help drive innovation within Canon’s Salesforce ecosystem, including future AI-enabled initiatives

Senior Salesforce Specialist

• Develop and execute retail sales plans in line with business objectives
• Manage relationships with key retail customers and identify opportunities to grow sales and market share
• Lead, coach, and develop Retail Sales team members to achieve individual and team targets
• Monitor sales performance by customer, product category, and channel, and implement actions to improve results
• Conduct regular business reviews with retail partners and follow up on agreed action plans
• Work closely with Product Management and Marketing teams to support product launches, promotions, and in-store activities
• Ensure strong product availability, visibility, and execution at retail locations
• Analyze market trends, sales data, and customer insights to identify growth opportunities
• Monitor competitor activities and provide market feedback to management
• Prepare sales forecasts, budgets, and performance reports
• Support annual business planning processes and contribute to achieving company growth objectives

PMO Project Manager

Digital Sales Executive

Head of Bid Management

Service Operations Manager

Senior Salesforce Specialist

Distribution Sales Manager – Retail