Cielo Talent

Project Manager

• Lead implementations for small to medium-scale clients
• Assess and evaluate client needs for initial project scope and determine project plans
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
• Manage client expectations and cultivate client relationships through implementation and stabilization
• Assist team members with client engagements when appropriate
• Coordinate and respond to client issues
• Manage work to the scope outlined in the SOW and escalate scope creep
• Develop and manage project plans, tasks, timelines, milestones, and deadlines
• Coordinate work with functional area leaders and workstream owners
• Monitor and report on project status and issues
• Conduct online meetings and conference calls to orient new clients and project-manage new partnerships
• Provide clients with implementation plans, including project schedules, work plans, risk analysis, communications documents, and training plans
• Create and update documents and deliverables necessary to provide exceptional services and communicate project plans
• Support updates to implementation deliverables for new process rollouts
• Provide consistent project updates to stakeholders regarding strategy, adjustments, and progress
• Support process and change management activities where required
• Perform other duties as assigned

Project Manager II – RPO Implementation

Administration

• Assist with the recruitment and interview process
• Complete phone interviews and document candidate responses, screening candidates based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statuses in recruitment systems, including ATS and proprietary systems
• Review applicants who have applied via the ATS in a timely manner
• Schedule complex phone, video, and in-person interviews with Recruiters or Hiring Managers
• Execute the offer process, including creating and routing offer letters and presenting offers to candidates
• Coordinate candidate background, medical, and reference checking processes
• Arrange travel, transportation, and accommodation for candidates
• Coordinate onboarding and offboarding processes
• Edit and post positions to the ATS accurately and within specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Keep the recruitment team updated on progress and escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to the recruitment team as needed

Project Manager II – RPO Implementation

Specialized Talent Administrator, Coordinator, French