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Program Manager I
Infosys
Posted: 10/2/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong Program Management and Portfolio Management capabilities, with a focus on managing complex customer portfolios and delivering successful outcomes in technology and services environments. Proven ability to influence stakeholders and drive strategic partnerships while managing budgets and forecasting revenue.
Highest-signal resume keywords
Program ManagementPortfolio ManagementStakeholder ManagementCommercial AcumenCRM Platforms
About the role
Key responsibilities & impact- Own and manage relationships for a portfolio of Private Health Insurance customers as their trusted senior point of contact
- Understand customer business objectives and identify value-adding change and improvement opportunities
- Own and deliver a defined section of the Services revenue budget
- Build and maintain a pipeline of funded customer initiatives and bespoke development opportunities
- Forecast revenue, manage risks and ensure customer commitments are delivered successfully
- Work with Project Managers to oversee delivery, timelines, scope and quality outcomes
- Collaborate with Product and Engineering teams to define, scope and deliver customer solutions
- Coordinate cross-functional stakeholders to manage dependencies and reduce delivery risk
- Support customer retention and long-term strategic partnerships
Requirements
What you’ll need- Strong Program Management, Portfolio Management or Senior Project Management experience within a technology, software, SaaS or services environment
- Proven experience managing complex, multi-workstream programs and customer portfolios
- Strong commercial acumen, including experience managing budgets, forecasting and customer investment discussions
- Excellent stakeholder management skills with the ability to influence senior customer contacts and executive stakeholders
- Experience working across Product, Engineering, Delivery and Customer-facing teams
- Strong communication, negotiation and relationship management capabilities
- Ability to navigate ambiguity, demonstrate resilience and drive outcomes in a complex environment
- Experience in health, insurance or other regulated industries will be highly regarded
- Exposure to CRM platforms, software delivery, bespoke development models, Agile or similar delivery frameworks is advantageous
- Full work rights in Australia
Benefits
Comp & perks- Inclusive, safe and welcoming environment
- Opportunities to grow and be your best
- Days of Difference leave to volunteer for a charity of your choice
- Flexible work supported by technology and tools to work from home and come into offices to connect and socialise with colleagues
- Equal opportunity and diversity-focused workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementBudget ManagementRevenue ForecastingComplex Program ManagementBespoke Development Models
Soft Skills
CommunicationNegotiationRelationship ManagementResilienceInfluencing
Tools & Technologies
CRM PlatformsAgile Delivery FrameworksSoftware Delivery
Industry Keywords
Health InsuranceRegulated IndustriesCustomer RetentionCross-Functional CollaborationCustomer Solutions