Claro Enterprise Solutions

Solutions Engineer

• Build long-term business relationships with clients and drive adoption of Claro's services
• Close enterprise opportunities by building consultative technical relationships with customers
• Present Claro's value proposition, technologies, strategy, and product roadmaps to executives, technical managers, and engineers
• Design and implement solutions for digital transformation services, managed IT services, software factory, application modernization, AI and automation, and cloud solutions
• Serve as senior technical advisor for strategic opportunities
• Provide technical support in sales presentations, product demonstrations, and installation and maintenance of company products and services
• Lead technical discussions to identify business and technical needs, issues, and priorities
• Design technical solutions involving new and emerging technologies
• Mentor junior team members
• Partner with Sales, Product, Marketing, Engineering, delivery teams, and external technology providers
• Facilitate technology strategy, requirements gathering, architecture discussions, and digital transformation planning
• Develop strategic account plans and identify growth opportunities
• Design scalable, secure solutions across application modernization, custom software development, cloud migration, DevOps, AI, automation, and managed IT services
• Define modern software engineering practices including Agile delivery, quality engineering, CI/CD, DevSecOps, platform engineering, and observability
• Guide customers on API-first design, microservices, event-driven architectures, cloud-native development, and application refactoring
• Translate business and technical requirements into solution architectures, technical specifications, and implementation approaches
• Develop current-state and future-state technology transformation roadmaps
• Provide technical recommendations influencing strategic decisions
• Support customer meetings, presentations, demonstrations, workshops, and executive briefings
• Create proposals, bids, solution presentations, proof-of-concepts, and demonstration environments
• Lead POCs and communicate recommendations
• Participate in RFP responses, contract renewals, pricing strategies, commercial proposals, contract terms, sales forecasting, and revenue planning
• Meet or exceed revenue and business development objectives
• Ensure proposed solutions are translated into executable plans and successfully deployed
• Participate in customer reviews and solution assessments
• Develop and maintain solution architectures, implementation plans, technical documentation, standards, and best practices
• Stay current on emerging technologies, industry trends, certifications, and competitive offerings

Solution Architect

Consultant

• Originate net-new logos and qualified pipeline through executive outreach, industry events, and partner or ecosystem introductions
• Build a named-account and ICP-based territory plan
• Create executive-level relationships with technology and business decision-makers
• Multi-thread accounts early
• Develop targeted account plans and penetration strategies within assigned markets
• Lead discovery on security posture, cloud operating model, operational risk, talent constraints, and transformation roadmap
• Diagnose operating problems and assemble combinations of cybersecurity, cloud, managed services, professional services, connectivity, AI, and infrastructure
• Collaborate with solutions architects, cybersecurity specialists, engineering, and service delivery to build customer-specific recommendations
• Deliver business cases, value assessments, and executive presentations
• Lead commercial strategy through champion development, competitive positioning, paper process, legal, security, and procurement review to contract execution
• Maintain a healthy opportunity pipeline aligned with revenue objectives and forecast with integrity
• Operate a qualification framework such as MEDDPICC in Salesforce with disciplined stage hygiene
• Brief and lead pre-sales and delivery resources; own the deal narrative
• Partner with Marketing, Pre-Sales, Customer Success, and Leadership to accelerate opportunities
• Represent Claro at industry conferences, technology events, and customer-facing engagements
• Achieve a documented 90-day territory and account plan, qualified multi-solution pipeline, new-logo and expansion opportunities, forecast accuracy, CRM hygiene, and executive relationships

Senior Account Consultant

• Originate net-new logos and qualified pipeline through executive outreach, industry events, and partner or ecosystem introductions
• Build named-account and ICP-based territory plans
• Create executive-level relationships with technology and business decision-makers
• Multi-thread accounts early across economic buyers, technical buyers, champions, and procurement
• Develop targeted account plans and penetration strategies
• Lead discovery on security posture, cloud operating model, operational risk, talent constraints, and transformation roadmaps
• Assemble bundled recommendations spanning cybersecurity, cloud, managed services, professional services, connectivity, AI, and infrastructure
• Collaborate with solutions architects, cybersecurity specialists, engineering, and service delivery teams
• Deliver business cases, value assessments, and executive presentations
• Lead commercial strategy through champion development, competitive positioning, paper process, legal, security, and procurement review to contract execution
• Maintain a healthy opportunity pipeline aligned with revenue objectives
• Forecast with integrity and maintain Salesforce stage hygiene using MEDDPICC or an equivalent framework
• Brief and lead pre-sales and delivery resources while owning the deal narrative
• Partner with Marketing, Pre-Sales, Customer Success, and Leadership to accelerate opportunities
• Represent Claro at industry conferences, technology events, and customer-facing engagements
• Deliver a 90-day territory and account plan, qualified multi-solution pipeline, new-logo and expansion opportunities, accurate forecasts, and repeatable discovery-to-proposal motions

Senior National Account Consultant

Account Executive

• Originate net-new logos and qualified pipeline through executive outreach, industry events, and partner or ecosystem introductions
• Build a named-account and ICP-based territory plan
• Create executive-level relationships with technology and business decision-makers
• Multi-thread accounts early across economic, technical, champion, and procurement stakeholders
• Develop targeted account plans and penetration strategies within assigned markets
• Lead discovery on security posture, cloud operating model, operational risk, talent constraints, and transformation roadmap
• Assemble bundled cybersecurity, cloud, managed services, professional services, connectivity, AI, and infrastructure recommendations
• Collaborate with solutions architects, cybersecurity specialists, engineering, and service delivery
• Deliver business cases, value assessments, and executive presentations
• Lead commercial strategy through champion development, competitive positioning, legal, security, and procurement review to contract execution
• Maintain a healthy opportunity pipeline and forecast with integrity
• Operate MEDDPICC or equivalent qualification in Salesforce with disciplined stage hygiene
• Brief and lead pre-sales and delivery resources
• Partner with Marketing, Pre-Sales, Customer Success, and Leadership to accelerate opportunities
• Represent Claro at industry conferences, technology events, and customer-facing engagements

National Account Executive

Administration

• Administrar la plataforma Claro Cloud powered by Oracle (CCO) basada en Oracle Alloy
• Asegurar la continuidad operativa y la gestión integral de clientes
• Integrar la plataforma con los procesos tecnológicos y comerciales del negocio
• Gestionar el ciclo de vida de los clientes, incluyendo tenancies, credenciales, roles, accesos, suscripciones y facturación integrada al ERP
• Brindar soporte de primer nivel ante incidencias
• Coordinar con Oracle la aplicación de parches, actualizaciones y ventanas de cambio
• Administrar el catálogo de servicios OCI
• Personalizar la consola mediante procesos de white-labeling
• Asegurar el cumplimiento de los requisitos de soberanía de datos
• Impulsar resultados, calidad del servicio y satisfacción de los clientes
• Planificar y realizar seguimiento de acciones para asegurar resultados sostenibles y mejora continua
• Actuar con honestidad, coherencia y responsabilidad sobre las decisiones y acciones

Solution Architect

Senior Account Consultant

Senior National Account Consultant

National Account Executive

Administrador