Cleo Consulting, Inc.

Implementation Specialist

• Independently deliver increasingly complex EDI and B2B integration solutions.
• Implement EDI solutions using ANSI X12 and EDIFACT standards.
• Configure and troubleshoot AS2, SFTP, VAN, and API communication protocols.
• Develop and maintain ERP integrations and business process workflows.
• Build medium-complexity data mappings, Business Process Sequences, and integration flows.
• Implement REST/SOAP APIs with OAuth, authentication, encryption, and API security.
• Support UAT, resolve mapping issues, and optimize integration performance.
• Troubleshoot integration issues independently and escalate complex problems when required.
• Document integration designs, configurations, and implementation processes.
• Follow implementation, quality, and security best practices.
• Use AI to draft implementation plans, summarize customer requirements, generate documentation, debug and review code snippets, resolve errors, understand APIs, and draft technical documents and test cases.
• Validate AI-generated output before use.

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Implementation Engineer

Support Engineer

• Own the technical leadership of the team and end-to-end reliability of complex transaction operations
• Lead P1/P2 incidents as incident commander and drive structured, timely resolution
• Make real-time decisions during escalations and guide the team
• Maintain communication cadence and stakeholder confidence
• Handle complex issues across EDI/API/SFTP ecosystems
• Perform deep root-cause analysis and define preventive actions
• Oversee queue health, workload distribution, and SLA adherence
• Intervene when tickets stall or risk SLA breaches
• Ensure no missed alerts or orphaned tickets
• Lead backlog reviews and action plans
• Identify systemic issues and ensure end-to-end closure of fixes
• Improve ticket quality through continuous feedback
• Mentor engineers on troubleshooting, incident handling, and RCA quality
• Serve as the first point of escalation for technical guidance
• Drive alert tuning, SOP maturity, and auto-resolution opportunities
• Contribute to AI-driven and automation-led operations
• Use AI for backlog analysis, incident pattern detection, RCA structuring, and knowledge retrieval

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Senior Support Engineer

Sales Development Rep

• Generate new pipeline for the US Channel Sales team through proactive prospecting
• Manage and qualify inbound leads from channel partner activities, marketing campaigns, and digital channels
• Research target accounts using Clay, Apollo AI, and ZoomInfo to identify leadership personas, target verticals, and solution alignment
• Partner with Channel Account Executives to source and develop net-new pipeline across assigned verticals
• Engage ERP and platform partners including SAP, Oracle, NetSuite, and Microsoft to identify joint go-to-market opportunities
• Build relationships with partner teams and stay current on Cleo's partner ecosystem and integrations
• Support Channel AEs from partner-sourced lead identification through SQL handoff
• Create and run personalized multi-channel outreach via email, LinkedIn, and phone
• A/B test subject lines, call scripts, and LinkedIn messages and iterate using reply rates, conversion data, and AE feedback
• Log activities, call notes, and lead statuses in Salesforce within 24 hours
• Maintain clean CRM records and properly stage and timestamp qualified leads
• Work from India in alignment with US business hours

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Sales Development Representative

• Lead technical delivery for assigned projects from implementation through Hypercare
• Configure and troubleshoot complex EDI, API, ERP, and B2B integrations
• Build advanced Business Process Sequences (BPS), data mappings, and API workflows
• Implement performance, security, and integration best practices
• Act as the primary technical contact throughout project delivery
• Lead customer meetings, workshops, UAT, and technical discussions
• Partner with Project Managers and Solution Architects on planning, scoping, estimation, and issue resolution
• Drive technical escalations and ensure timely project delivery
• Design and implement integrations using ANSI X12, EDIFACT, XML, REST/SOAP APIs, and AS2, SFTP, VAN, HTTP/S protocols
• Develop ERP integrations across multiple platforms
• Implement authentication, OAuth, encryption, monitoring, and API security
• Optimize integration performance and troubleshoot complex production issues
• Mentor junior engineers through code reviews, technical guidance, and onboarding
• Promote engineering best practices, documentation, and reusable solutions
• Bridge AI strategy and daily execution by directing engineers to appropriate tools and enforcing enablement as needed

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Senior Implementation Engineer

• Understand customer requirements and propose solutions by SA
• Own end-to-end EDI and integration implementations for enterprise customers
• Configure EDI, API, and communication protocols including AS2, SFTP, and VAN
• Build, test, and troubleshoot business processes, ERP integrations, and data mappings
• Implement REST/SOAP APIs with OAuth and security controls
• Configure integrations and support UAT
• Support customer workshops and issue resolution
• Apply performance, security, and implementation best practices
• Use AI to accelerate project delivery by drafting implementation plans, summarizing customer requirements, and generating documentation
• Build expertise toward Solution Architect roles

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Implementation Engineer

Senior Support Engineer

Sales Development Representative

Senior Implementation Engineer

Senior Implementation Engineer