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CNA InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial Auto Physical Damage claims, including verifying policy coverage, investigating claims, and negotiating settlements while maintaining compliance with regulatory requirements. Strong analytical and organizational skills are essential for effective claim resolution and collaboration with internal and external partners.
Highest-signal resume keywords
Insurance Adjuster LicenseClaim Handling ExperienceCommercial Insurance KnowledgeAnalytical MindsetCustomer Service Skills
About the role
Key responsibilities & impact- Manage an inventory of low to moderate complexity and exposure commercial Auto Physical Damage claims
- Verify policy coverage, gather information, maintain file documentation and authorize disbursements within authority limits
- Interact with insureds, claimants and business partners to provide updates and respond to inquiries
- Establish timely and adequate reserves by reviewing policy language and estimating claim valuation
- Investigate claims, take recorded statements and work with experts to verify facts
- Collaborate with internal and external partners, suppliers and experts
- Negotiate settlements and escalate claims to management as appropriate
- Manage expenses and resources while resolving claims accurately and efficiently
- Identify subrogation, salvage and potential fraud opportunities and make appropriate referrals
- Meet quality, documentation and cycle-time standards
- Maintain compliance with state and local regulatory requirements
- Report typically to a Manager or above
Requirements
What you’ll need- High school Diploma required
- Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable
- Prior claim handling, business experience in the insurance industry and/or customer service preferred
- Developing basic knowledge of the commercial insurance industry, products and claim practices
- Good verbal and written communication skills with empathy and exceptional customer service
- Ability to develop collaborative business relationships with internal and external work partners
- Ability to exercise independent judgement, solve basic problems and make sound business decisions
- Analytical mindset with critical thinking skills
- Strong time management and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of Microsoft Office Suite and ability to learn business-related software
- Adaptability to a changing environment
- Ability to value diverse opinions and ideas
Benefits
Comp & perks- Flexible, hybrid work schedule
- Comprehensive and competitive benefits package
- Benefits supporting physical, financial, emotional and social wellbeing goals
- Reasonable accommodations for qualified individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claim InvestigationPolicy Coverage VerificationClaim Valuation EstimationSettlement NegotiationDocumentation Management
Soft Skills
Verbal CommunicationWritten CommunicationEmpathyTime ManagementProblem Solving
Tools & Technologies
Microsoft Office SuiteBusiness-Related Software
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Commercial Auto Physical Damage ClaimsSubrogationFraud IdentificationRegulatory ComplianceCustomer Service