Coastal Horizons

Administrative Assistant

• Answer incoming calls, return messages, verify approved client identifiers and safe contact preferences, and route callers to appropriate staff
• Provide information about next steps using approved scripts and procedures
• Identify stated immediate danger or urgent needs and immediately transfer clinical or safety concerns to qualified staff
• Monitor shared referral queues, inboxes, voicemail, and schedules for duplicate referrals, missing information, deadlines, and unassigned work
• Schedule and reschedule secure-video and in-person appointments
• Maintain rapid-access appointment availability and schedule clients into appropriate local handoff appointments
• Assist clients with accessing the HIPAA-configured intake packet and provide approved links and instructions
• Provide nonclinical assistance with intake materials without requiring electronic materials for service access
• Send appointment confirmations and reminders and document contact attempts in electronic medical record systems
• Track unreachable clients and canceled, missed, or incomplete appointments for follow-up
• Use electronic health records, scheduling systems, document management platforms, communication systems, phone systems, and other technology
• Troubleshoot routine system issues and escalate unresolved technical or workflow concerns
• Verify receiving Care Manager acceptance before reassigning clients to their home county and local Care Manager
• Maintain scripts, contact lists, provider information, downtime materials, reports, meeting materials, and onboarding resources
• Provide responsive, respectful, and trauma-informed customer service while managing frequent calls, interruptions, sensitive information, and competing priorities
• Support Call Center and local TASC staff with administrative coordination and workflow needs
• Perform other duties as assigned

Call Center Administrative Assistant

Affiliate Manager

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Participate in collaborative family assessments using interviews, observations, interactions, and standardized measures
• Work with families to identify and support urgent and long-term needs
• Integrate service needs into the Child and Family Plan of Care and address barriers to services
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to enhance therapeutic work and reflective supervision
• Use Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Participate in weekly individual, team, and group reflective clinical supervision
• Engage in the Child First Learning Collaborative, including training and distance learning
• Track assessments and enter information into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and Accreditation standards
• Provide mental health and developmental assessment and consultation in early care and education settings
• Participate in other clinical and administrative activities as appropriate

Family Resource Partner

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Engage with families and therapists in collaborative family assessments
• Promote family stabilization by identifying needs, integrating them into the Child and Family Plan of Care, and addressing service barriers
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to support therapeutic work and reflective supervision
• Use Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Participate in weekly individual, team, and group reflective clinical supervision
• Participate in the Child First Learning Collaborative, including training and distance learning
• Track assessment completion and enter information into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and Accreditation standards
• Provide mental health and developmental assessment and consultation within early care and education settings and to other early childhood providers
• Participate in other clinical and administrative activities as appropriate

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Engage with families and the Therapist in the collaborative family assessment process
• Use interviews, observations, interactions, and standardized measures to identify family strengths, needs, and challenges
• Promote family stabilization by identifying and supporting urgent and long-term needs
• Integrate service needs into the Child and Family Plan of Care
• Address barriers to services
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to enhance therapeutic work and reflective supervision
• Utilize Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Engage in weekly individual, team, and group reflective clinical supervision with the Coordinator
• Participate in all aspects of the Child First Learning Collaborative, including training and distance learning
• Track assessment completion and enter information into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and meet Accreditation standards
• Provide mental health and developmental assessment and consultation within early care and education settings and to other early childhood providers
• Participate in other clinical and administrative activities as appropriate

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Engage with families and the Therapist in the collaborative family assessment process
• Identify family strengths, needs, and challenges using interviews, observations, interactions, and standardized measures
• Promote family stabilization by identifying and supporting urgent and long-term needs
• Integrate service needs into the Child and Family Plan of Care
• Address barriers to services
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to enhance therapeutic work and reflective supervision
• Use Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Engage in weekly individual, team, and group reflective clinical supervision with the Coordinator
• Participate in the Child First Learning Collaborative, including training and distance learning
• Track assessment completion and enter information into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and Accreditation standards
• Provide mental health and developmental assessment and consultation within early care and education settings and to other early childhood providers
• Participate in other clinical and administrative activities as appropriate

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Engage with families and the Therapist in collaborative family assessments
• Identify family strengths, needs, and challenges using interviews, observations, interactions, and standardized measures
• Promote family stabilization and integrate service needs into the Child and Family Plan of Care
• Address barriers to urgent and long-term services
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to enhance therapeutic work and reflective supervision
• Utilize Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Engage in weekly individual, team, and group reflective clinical supervision
• Participate in the Child First Learning Collaborative, including training and distance learning
• Track assessment completion and enter information into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and meet Accreditation standards
• Provide mental health and developmental assessment and consultation within early care and education settings
• Participate in other appropriate clinical and administrative activities

• Provide community resource expertise to the Child First team and families
• Identify and collaborate with community-based service providers and supports
• Engage with families and the Therapist in the collaborative family assessment process
• Use interviews, observations, interactions, and standardized measures to identify family strengths, needs, and challenges
• Promote family stabilization by identifying and supporting urgent and long-term needs
• Integrate service needs into the Child and Family Plan of Care
• Address barriers to services
• Enhance caregiver executive functioning skills in consultation with the Therapist and Coordinator
• Maintain a reflective stance when engaging with caregivers
• Use videotaping to enhance therapeutic work and reflective supervision
• Utilize Abecedarian techniques to promote healthy attachment and child development
• Provide interactive, growth-promoting play experiences
• Engage in weekly individual, team, and group reflective clinical supervision
• Participate in the Child First Learning Collaborative, including training and distance learning
• Track assessment completion and enter data into the appropriate database
• Maintain documentation for clinical accountability and reimbursement
• Maintain schedules and complete tasks to achieve home visiting Benchmarks and Accreditation standards
• Provide mental health and developmental assessment and consultation within early care and education settings
• Participate in other clinical and administrative activities as appropriate