Contour Education

Full-stack Engineer

• Build internal tools end to end, including front end, logic, and data
• Use Gemini and similar AI tools to prototype and ship quickly without compromising quality
• Integrate tools with Google, Firebase, and Contour's internal systems
• Maintain sound architecture, avoid exposed API keys and sensitive data exposure, and document work for others
• Understand how internal work happens and build tools that solve the real problem
• Ship at least one internal tool used daily by the end of month three
• Report to the VP of Global Enablement and Support
• Distinguish internal tools from core product, LMS, and student-facing work owned by engineering

Web Developer – Full Stack

Recruitment

• Translate rough onshore requirements into India-market roles with appropriate levels, titles, skills, and compensation packages
• Decide sourcing strategy, channels, sequencing, direct outreach, or pipeline-building approach
• Headhunt passive candidates and manage outreach
• Build talent pools, referral programs, and campus recruiting
• Own searches end to end from hiring-manager scoping through outreach, screening, interviews, and close
• Maintain and evolve hiring bars and scorecards for offshore searches
• Design interview processes, train hiring managers, and manage assessments and background checks
• Own India careers-page content, recruitment marketing, hiring social presence, and employer reputation on AmbitionBox and Glassdoor
• Run the ATS and maintain visible funnel and diversity metrics
• Manage recruiting agencies and vendors when needed
• Close candidates and provide a documented handoff to People Ops
• Build a repeatable sourcing playbook from search data and outcomes
• Work directly with hiring managers and report to the People Partner
• Hire and develop recruitment support as volume justifies

Talent Acquisition Lead, India

Project Manager

• Own project charters, scoping documents, risk registers, and project roadmaps
• Turn meetings and discovery sessions into action logs, requirement summaries, and status reports
• Own the action item tracker and follow items through to completion
• Follow up with project owners, escalate risks early, and keep milestones, KPIs, and budgets on track
• Schedule reviews and retrospectives and prepare agendas
• Document and resolve decisions and dependencies
• Serve as the primary connection point for handoffs across cross-functional teams
• Configure project tools and build automations in Make or Zapier
• Set up HubSpot workflows and perform hands-on technical implementation
• Coordinate the HubSpot CRM migration
• Coordinate the 2027 campus launches across Victoria, Queensland, and New South Wales
• Build dashboards and leadership updates showing project health
• Create user guides, walkthroughs, and FAQs to drive tool adoption
• Make the case for better tools when manual processes can be improved

Project Management Associate

Operations

• Own triage and the queue, clearing every triage window with zero unassigned queries
• Hold the fifteen-minute first-response standard and drive the pod's queue to zero daily
• Approve and track rare carry-overs
• Maintain coverage across Missive, Podium, and the ticket queue with a trained backup
• Audit pod work to catch error patterns early and keep resources current
• Train every pod member across all query types and document plans for skill gaps
• Respond to the pod, lead, and stakeholders within fifteen minutes
• Send pod performance numbers on schedule
• Flag capacity constraints early to enable staffing and routing adjustments
• Own the pod's daily operation, output, quality, development, and ramp
• Report to the delivery manager for the CX block

Student Operations Team Leader

Human Resources

• Own employee relations end to end, including investigations, grievances, conflict, and formal performance processes
• Run India exits, including documentation, statutory exposure, settlements, and exit files
• Operate the performance framework, including cycle mechanics, calibration, and moderation across offshore teams
• Run the compensation cycle, apply bands, hold managers to defensible positions, and provide India market data
• Own India compliance across policy, Labour Codes, and POSH
• Analyze attrition, attach cost implications, and recommend changes
• Run engagement surveys, manager-owned action plans, and team events for a remote team
• Set standards and protect scope for the HR coordinator
• Evaluate and advocate for better tools where manual processes can be improved
• Build the offshore people function and close gaps in employee relations, performance, compensation, compliance, attrition, and engagement
• Localize the global people standard for India
• Deliver first-90-day outcomes including a formal employee relations process, full performance-cycle calibration, India compliance audit, attrition analysis, engagement survey, and team events

HR Business Partner – Manager

Events

• Own each event end to end, including scope, timeline, suppliers, delivery, invoices, and review
• Build and drive project plans with task owners, dates, and dependencies in monday.com
• Maintain the full event calendar with events, owners, and key dates
• Coordinate Marketing, Academics, and Operations across registration launches, presenter confirmations, resource handovers, and communications milestones
• Lock venues and suppliers, including room requirements, AV, catering, printing, and signage
• Monitor Eventbrite registrations daily and trigger capacity, waitlist, and extra-session decisions
• Write minute-by-minute run sheets with named owners and brief on-the-ground teams
• Collect attendance data and feedback, manage supplier invoices, prepare post-event reports, and carry fixes into subsequent plans
• Build Contour's event delivery playbook, including reusable project plan and run sheet templates and a review loop
• Report to the Chief Marketing Officer and coordinate events delivered in Australia from India

Event Manager

Marketing

• Own all external email and SMS communications to students and guardians from enrolment through re-engagement
• Segment communications between students and guardians based on their different needs
• Build automated HubSpot journeys from enrolment through the first week of class
• Decide which communications should be automated and which require human involvement
• Work with Academics and Digital Operations to verify information and timing
• Stop or revise scheduled sends when class information changes
• Manage approximately 100 student and guardian communications per month across programs
• Maintain visible owners, approvals, dependencies, and the communications calendar in HubSpot
• Review briefs and chase missing or contradictory information before sending
• Track open, click, and completion rates and provide reporting the CMO can understand
• Identify manual processes that could be improved with better tools and make the case for them
• Report to the Chief Marketing Officer
• Establish lifecycle communications as a dedicated function and create journeys that operate without constant supervision