Cornerstone Building Brands

Technical Account Manager

• Develop relationships with builders, dealers, distributors, architects, developers, general contractors, and other key industry partners
• Support multiple sales channels including direct retail, distribution, dealer networks, and turnkey building providers
• Work across a brand-agnostic environment, supporting multiple product lines and routes to market
• Train customers on technology platforms, product and process details through the sales and building process
• Oversee video training and product manuals to address onsite challenges and issues
• Help customers understand metal building systems, product applications, and installation processes
• Identify and develop new business opportunities across customer segments and markets
• Collaborate with customer service, operations, engineering, and sales leadership to support customer and project success
• Assist customers with systems, processes, project coordination, and product selection
• Support business development initiatives expanding adoption of light gauge steel building solutions
• Provide high-level customer service and resolve issues while managing customer expectations
• Build customer credibility through communication, product knowledge, responsiveness, and relationship management
• Visit job sites for key first-time customers and installers to validate inventory management, structural compliance, and correct installation procedures
• Serve as liaison between sales and customers for design support, software troubleshooting, and engineering-related order changes
• Support sales during the sales process and technical functions involving software updates and enhancements
• Occasionally deploy to customer locations or tradeshows for onsite support

Technical Sales Representative

Customer Support

• Facilitate quality and accurate quotations, purchase orders, and work orders
• Ensure customer expectations are exceeded through prompt, courteous, and professional responses
• Maintain and grow sales from current active and past non-active customers
• Prospect new business
• Enter orders accurately into Oracle
• Coordinate scheduling and delivery for multiple plant sites
• Provide product knowledge and answer customer support questions
• Handle claims, account reconciliation, and transactions
• Communicate timely with the appropriate function
• Accept inbound calls to assist with basic customer needs
• Liaise between manufacturing and customers
• Learn the designated commercial/industrial product line
• Prepare quotes to assist Outside Sales

Technical Sales Representative

Customer Service Representative