Crash Champions

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier specific requirements are complete

Collision Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier-specific requirements are complete

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner on parts status
• Receive, mirror match, check in, and account for delivered parts
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager about parts optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep current on laws and regulations for parts installation
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Auto Body Technician

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience.
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order.
• Handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter in pre-paint blending needs.
• Work with paint team to keep vehicles on track for scheduled delivery time.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths.

Paint Prepper

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, including unusual problems or questions, and explains procedures to the assistant.

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Effectively manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets, and balance month-end statements
• Perform other related duties as assigned

Customer Service Representative

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

Network Engineer

• Operate and support the company’s network infrastructure across 600+ shops and corporate locations
• Support and maintain Fortinet firewalls and the SD-WAN environment, including policy changes, firmware updates, and configuration backups
• Configure and troubleshoot routers, switches, access points, and ISP/cellular circuits
• Execute shop turn-ups, refreshes, and standard change requests using established templates and runbooks
• Respond to network incidents and tickets, perform first- and second-level troubleshooting, and escalate complex issues
• Assist with network infrastructure upgrades, migrations, expansions, and new site builds
• Monitor network performance using LogicMonitor and FortiAnalyzer/FortiManager, investigate alerts, and drive issues to resolution
• Maintain network documentation, diagrams, IP address records, and configuration standards
• Coordinate with ISPs and carriers to open tickets, validate circuits, and follow through to resolution
• Partner with IT support, security, and operations teams to ensure smooth network operations
• Report to the Senior Network Engineer and IT Infrastructure leadership

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts status and monitor deliveries
• Receive, mirror match, check in, and account for delivered parts
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to vendors
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding parts optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep up on laws and regulations regarding parts installation
• Mentor and direct the Parts Assistant, if applicable