Crash Champions

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address exceptions in files
• Ensure carrier-specific requirements are complete

Collision Estimator

Financial Planning and Analysis

• Prepare monthly, quarterly, and annual financial reports, including variance analysis (budget vs. actual)
• Partner with department leaders to track spend against budget and identify cost-saving opportunities
• Track, record, and summarize capital expenditures across business units
• Prepare, review, and distribute financial reports to business stakeholders
• Support month-end close activities in coordination with the accounting team
• Ensure data integrity across financial systems and reporting tools
• Support the annual budgeting process and periodic forecast updates
• Analyze KPIs and provide insights on trends, risks, and opportunities
• Assist in preparing materials for executive and board-level presentations
• Develop, maintain, and distribute ad-hoc reports and financial models
• Help maintain and improve financial reporting tools, templates, and processes
• Assist in process implementation and manage initiatives from a financial perspective
• Build and foster relationships throughout the organization
• Review and analyze large volumes of data and produce understandable findings

Senior Financial Analyst, FP&A

Technician

• Participate in the Crash Champions Skills Training Education Program (STEP), a hands-on apprenticeship pairing participants with experienced professionals
• Learn industry-standard manufacturer original specifications and quality controls
• Create complete repair plans; perform vehicle disassembly and reassembly, plastic bumper repair, and minor panel dent repair
• Repair complex dents by reshaping sheet metal, applying body filler, and performing two-sided plastic repair and larger panel damage repairs
• Learn structural damage identification and access repair procedures
• Set up and anchor structural repairs and perform three-dimensional vehicle-structure measuring
• Learn welding and material-joining methods and tools
• Perform body filler and metal repair techniques, including stud-gun use and metal straightening
• Cut and replace small structural components
• Set up and perform MIG welding on steel vehicles toward I-CAR Weld Certification

Automotive Body Technician Apprentice

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts status and communicate with vendors; update Repair Planners
• Receive, mirror match, check in, and account for delivered parts
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to vendors
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate optimization needs to the General Manager
• Ensure parts invoices are posted daily in CCC One and make corrections as needed
• Support Body Technicians with parts knowledge and reference materials
• Keep up on laws and regulations of parts installation
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Details and cleans vehicle for customer delivery.
• Performs pre-wash on vehicle.
• Provides general maintenance to shop grounds.

Detail Technician

• Performs all refinish work according to specs
• Match colors of paint following specified color charts
• Responsible for communicating vehicles stage in paint process
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment
• Follows OEM standards for blending formulas, topcoat application and curing
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers
• Verify paint consistency
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns

Paint Technician

Customer Support

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures

Auto Body Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace, considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace, considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures to the assistant

• Examines damaged vehicle and efficiently plans repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while keeping on-time status in mind
• Makes decisions on repair vs. replace considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders
• Participates in all required safety meetings
• Files, grinds, and sands repaired surfaces, using power tools and hand tools
• Directs the work of an apprentice in the performance of tasks when needed, including unusual problems or questions, and explains procedures to the assistant

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete