Crash Champions

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process QC
• Keep customers fully informed and updated on vehicle status
• Pull and review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close final repair orders
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Collision Estimator

Compliance

• Own the reporting calendar for all active grants and partnerships, delivering every funder report complete and on or before its deadline.
• Prepare and submit interim and final narrative, financial and performance reports to funding agencies.
• Maintain complete award files, including agreements, budgets, correspondence, reports, amendments and close-out documentation.
• Monitor spending against approved grant budgets, track restricted versus unrestricted funds, and flag variances.
• Prepare budget modification and no-cost extension requests and manage funder approvals.
• Track non-financial award conditions, including match and cost-share obligations, acknowledgment and publicity requirements, and site visit commitments.
• Ensure compliance with federal and state award requirements, including allowable costs, cost allocation, documentation standards and records retention.
• Maintain time and effort documentation supporting personnel costs charged to grant funds.
• Serve as day-to-day compliance contact for funding agencies and partner organizations.
• Support scholarship administration and reporting with partner colleges.
• Serve as designated individual responsible for apprenticeship program compliance and equal employment opportunity oversight under 29 CFR Part 30.
• Prepare, execute and submit apprenticeship agreements (ETA Form 671) through RAPIDS or applicable State Apprenticeship Agency systems.
• Monitor apprentice-to-journey worker ratios and progressive wage schedules.
• Maintain sponsor recordkeeping and workforce reporting required under apprenticeship regulations.
• Administer equal employment opportunity obligations, including recruitment source lists, orientation and anti-harassment training documentation, and complaint procedures.
• Request Certificates of Completion and interim credentials supported by learning and instruction records.
• Manage multi-state requirements, reciprocity requests, program reviews, compliance reviews and complaint investigations.
• Own the system of record for grant and apprenticeship documentation and retain required records.
• Maintain apprentice records including learning hours, instruction evaluations, progress reviews, job assignments and wage progression.
• Reconcile grant and apprenticeship records against payroll, HRIS and shop-level data.
• Conduct periodic internal reviews against external reviewer criteria.
• Maintain program outcome data and produce recurring compliance and impact summaries for leadership and funders.
• Maintain the master grant tracker and forward calendar of application, renewal and reporting deadlines.
• Assemble application packages, manage funder portal submissions and prepare drafts of routine applications and renewals.

Grants Compliance Specialist

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter with pre-paint blending needs.
• Work with the paint team to keep vehicles on track for scheduled delivery times.
• Fill small dents or scratches with body fillers and smooth surfaces for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment.

Paint Prepper

Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, including unusual problems or questions, and explains procedures to the assistant.

Auto Body Technician

• Performs all refinish work according to specs
• Match colors of paint following specified color charts
• Responsible for communicating vehicles stage in paint process
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment
• Follows OEM standards for blending formulas, topcoat application and curing
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers
• Verify paint consistency
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns

Paint Technician

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner on parts status
• Receive, mirror match, and account for delivered parts on parts carts
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to vendors
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding parts optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep current on laws and regulations related to parts installation
• Mentor and direct the Parts Assistant when applicable

Parts Manager

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Examines damaged vehicle and efficiently plans repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while keeping on-time status in mind
• Makes decisions on repair vs. replace considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders
• Participates in all required safety meetings
• Files, grinds, and sands repaired surfaces, using power tools and hand tools
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant

• Assist lead body tech with 100% tear down
• Remove damaged components and assist in evaluation of damages
• Assist with installation of new parts
• Organize parts for repair orders
• Assist with light body work

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner on parts status
• Receive, check in, and mirror match delivered parts to repair orders
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate optimization needs to the General Manager
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep current on laws and regulations concerning parts installation
• Mentor and direct the Parts Assistant when applicable

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including handling unusual problems or questions and explaining procedures

Customer Support

• Schedule customer appointments for collision repair and estimates according to established SOPs
• Manage a high volume of inbound and outbound customer communications
• Assist customers with rental car reservations and tow scheduling
• Manage daily workload with urgency
• Communicate empathetically, confidently, and professionally
• Respond to inquiries by clarifying needs, researching information, and executing next steps
• Resolve customer concerns through active listening and internal resources
• Multitask across multiple systems and communication channels
• Follow processes to maintain assignment accuracy and data integrity
• Safeguard customer and company information and maintain confidentiality
• Maintain company-issued equipment and report issues
• Support positive outcomes and a high-quality customer experience
• Perform other duties as assigned

Collision Estimator

Grants Compliance Specialist

Paint Prepper

Auto Body Technician

Paint Technician

Paint Technician

Parts Manager

Auto Body Technician

Auto Body Technician

Auto Body Technician

Auto Body Technician

Parts Manager

Auto Body Technician

Customer Experience Associate I

Paint Technician