Crash Champions

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace, considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures

Auto Body Technician

Advisor

• Optimize and develop accurate repair estimates to enable achievement of profit benchmarks
• Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates supporting DRP partnerships and KPI goals
• Finalize total loss administration
• Review the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims information, processing, and payment procedures

Service Advisor

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep customers fully informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Collision Estimator

• Assist lead body tech with 100% tear down
• Remove damaged components and assist in evaluation of damages
• Assist with installation of new parts
• Organize parts for repair orders
• Assist with light body work

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure shop throughput, production quality and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Ensure repairs meet Crash Champions and I-Car quality standards
• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld
• Complete shop payroll and staffing processes and manage staff PTO, vacation, or leave
• Manage daily production flow and communicate with Body Technicians, Collision Estimator, and Parts Managers
• Write DRP complaint estimates as needed, update estimates, and lock final estimates
• Interview, hire, coach, and develop teammates

General Manager

• Participate in the Crash Champions Skills Training Education Program (STEP), a hands-on apprenticeship pairing candidates with experienced professionals
• Learn industry standards based on manufacturers’ original specifications with high quality controls
• Create complete repair plans, including vehicle disassembly and reassembly, plastic bumper repair, and minor panel dent repair
• Repair complex dents by reshaping sheet metal, applying body filler, performing two-sided plastic repair, and repairing larger panel damage
• Learn structural damage identification and access repair procedures
• Set up and anchor structural repairs and perform three-dimensional measuring of vehicle structures
• Learn welding and joining methods, materials, and tools
• Perform body filler and metal repairs using stud-gun and other metal-straightening tools and techniques
• Cut and replace small structural components
• Set up and perform MIG welding on steel vehicles to complete the I-CAR Weld Certification
• Work with an experienced Champion Mentor and receive daily instruction

Automotive Body Technician Apprentice

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Paint Technician

Associate

• Optimize and develop accurate repair estimates to enable the organization to achieve profit benchmarks
• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates supporting DRP partnerships and KPI goals
• Finalize total loss administration
• Provide trusted service by reviewing the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims information, processing, and payment procedures

Associate Service Advisor

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner
• Receive, check in, and mirror match delivered parts to repair orders
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Supply parts reference materials to Body Technicians
• Keep current on laws and regulations regarding parts installation
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

• Optimize and develop accurate repair estimates to help achieve profit benchmarks
• Educate customers on vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Provide estimates supporting DRP partnerships and KPI goals
• Finalize total loss administration
• Provide personal, trusted service by reviewing the comprehensive repair process with customers
• Greet customers by phone or in person
• Educate customers about collision repair, insurance claims, processing, and payment procedures

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures

• Participate in the Crash Champions Skills Training Education Program (STEP), a hands-on apprenticeship
• Work with experienced professionals and a Champion Mentor
• Learn manufacturer original specifications and high-quality controls
• Create complete repair plans
• Perform vehicle disassembly and reassembly
• Repair plastic bumpers and minor panel dents
• Reshape sheet metal and apply body filler
• Perform two-sided plastic repair and larger panel damage repairs
• Learn structural damage identification and access repair procedures
• Set up and anchor structural repairs and perform three-dimensional vehicle-structure measuring
• Learn welding/joining methods and tools
• Perform metal straightening using stud guns and other tools
• Cut and replace small structural components
• Set up and perform MIG welding on steel vehicles to complete I-CAR Weld Certification