Crash Champions

Technician

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Paint Technician

• Participate in the Crash Champions Skills Training Education Program (STEP), a hands-on apprenticeship
• Work with experienced professionals and a Champion Mentor
• Learn manufacturer original specifications and high-quality controls
• Create complete repair plans
• Perform vehicle disassembly and reassembly
• Repair plastic bumpers and minor panel dents
• Reshape sheet metal and apply body filler
• Perform two-sided plastic repair and larger panel damage repairs
• Learn structural damage identification and access repair procedures
• Set up and anchor structural repairs and perform three-dimensional vehicle-structure measuring
• Learn welding/joining methods and tools
• Perform metal straightening using stud guns and other tools
• Cut and replace small structural components
• Set up and perform MIG welding on steel vehicles to complete I-CAR Weld Certification

Automotive Body Technician Apprentice

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep customers fully informed and updated on the status of their vehicle
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Collision Estimator

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Auto Body Technician

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while keeping on-time status in mind.
• Decide whether to repair or replace components, considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power tools and hand tools.
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions.

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components, considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power and hand tools.
• Direct the work of an apprentice when needed, including addressing unusual problems or questions and explaining procedures.

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power tools and hand tools.
• Direct the work of an apprentice when needed, including unusual problems or questions, and explain procedures to the assistant.

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process QC
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner on parts status
• Receive, check in, and mirror match delivered parts to repair orders
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate with the General Manager regarding optimization
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Provide Body Technicians with parts reference materials and maintain knowledge of parts installation laws and regulations
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while keeping on-time status in mind
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Paint Technician

Automotive Body Technician Apprentice

Collision Estimator

Auto Body Technician

Auto Body Technician

Auto Body Technician

Auto Body Technician

Auto Body Technician

Auto Body Technician

Collision Estimator

Parts Manager

Auto Body Technician

Auto Body Technician

Customer Service Representative

Detail Technician