Crash Champions

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters
• Assist painter with pre-paint blending needs
• Work with the paint team to keep vehicles on track for scheduled delivery
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting
• Buff and wax finished paintwork
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths

Paint Prepper

Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process QC
• Keep customers fully informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle
• Pre-close final repair orders
• Handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete

Collision Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ quality standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible customer experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier-specific requirements are complete

Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct an apprentice's work when needed and explain procedures

Auto Body Technician

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier-specific requirements are complete

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace and maintain the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Customer Service Representative

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier specific requirements are complete

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Assistant

• Receive and match delivered parts to repair orders and ensure all parts are placed and accounted for on the parts cart
• Inspect parts for damage upon delivery; follow up if parts are not available within two hours of expected drop off
• Immediately return incorrect parts to the vendor
• Regularly communicate with the vendor on parts status
• Ensure parts invoices are posted in Crash Champions’ estimating platform and make corrections as necessary

Parts Assistant

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while keeping on-time status in mind
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed and explain procedures to the assistant

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned
• Support Crash Champions, a collision repair service company operating more than 650 locations across the U.S.