Crash Champions

Customer Support

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned
• Support Crash Champions, a collision repair service company operating more than 650 locations across the U.S.

Customer Service Representative

• Greet and assist all customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact for customers
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

• Greet and assist all customers and prospective customers in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Technician

• Performs all refinish work according to specs.
• Match colors of paint following specified color charts.
• Responsible for communicating vehicles stage in paint process.
• Monitor painting operations to identify flaws, such as blisters or streaks and correct their causes.
• Mix paints to match color specifications or vehicles' original colors, stir and thin the paints using spatulas or power mixing equipment.
• Follows OEM standards for blending formulas, topcoat application and curing.
• Apply designs, lettering, or other identifying decorative items to finished products, using paint brushes or paint sprayers.
• Verify paint consistency.
• Lay out logos, symbols, or designs on painted surfaces, according to blueprint specifications, using measuring instruments, stencils, or patterns.

Paint Technician

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

Auto Body Technician

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Effectively manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to the General Managers and Service Advisors
• Handle receivables, payables, data entry into the accounting system, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle parts and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power and hand tools.
• Direct the work of an apprentice when needed and explain procedures.

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter with pre-paint blending needs.
• Work with the paint team to keep vehicles on track for scheduled delivery times.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths.

Paint Prepper

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace parts based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

Manager

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure shop throughput, production quality, and efficiency
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
• Ensure repairs meet Crash Champions and I-CAR quality standards
• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld
• Complete shop payroll and staffing in a timely manner
• Manage staff PTO, vacation, or leave
• Manage daily production flow and communicate with Body Technicians, Collision Estimators, and Parts Managers
• Write DRP complaint estimates as needed, update estimates, and lock final estimates
• Interview and hire candidates and provide teammate coaching, feedback, and development support

Collision General Manager

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience
• Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file and ensure carrier specific requirements are complete

Collision Estimator

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Perform in-process quality control to ensure Crash Champions’ standards
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete