Credence

Analyst

• Support the FMS-ACES Product Office for the Army’s Foreign Military Sales case execution and management system
• Audit contractor epics, stories, and acceptance criteria against INVEST standards, DoR/DoD, and mission alignment
• Evaluate vendor sprint reviews, demonstrations, and increments against contractual requirements before government sign-off
• Partner with enterprise architects to verify throughput, data integrity, error-handling, and idempotency requirements
• Support the Product Lead in reviewing formal contractor deliverables and CDRL items
• Analyze contract deliverables and provide feedback to vendors and insights to government leads
• Lead discovery and elicitation for complex, ambiguous capabilities on the long-range solution roadmap
• Engage operational leads to translate policy mandates and CONOPS into functional baselines
• Author functional white papers, roadmaps, and user journeys
• Mentor and guide contractor Scrum and Value Stream teams in SAFe ceremonies
• Evaluate PI objectives, dependency management, and delivery confidence
• Validate system demos and guide structured root-cause analysis during I&A events

Senior Business / Functional Analyst – SETA Advisor

Customer Support

• Serve as the primary Tier 2 escalation point, diagnosing complex incidents across the Appian platform
• Perform root-cause analysis to distinguish user training gaps, platform configuration errors, and backend software defects
• Execute SQL queries to inspect backend data structures, validate data integrity, and isolate transactional anomalies
• Package diagnostic data, system logs, and reproducible steps for Tier 3 engineering and DevOps handoffs
• Manage end-user lifecycle support, including account provisioning, role-based access control, and authentication troubleshooting
• Log, track, and manage tickets in AESMP/ServiceNow according to defined SLAs
• Provide scheduled on-call support for mission-critical and severity-1 incidents
• Analyze recurring ticket trends and recommend system optimizations, workflow automation, or targeted training
• Author and update SOPs, KB articles, user manuals, and desk reference guides
• Partner with QA and DBAs to test bug fixes and validate performance
• Participate in Agile/Scrum ceremonies and relay user feedback and defect reports to development squads
• Support UAT, deployment dry-runs, and enterprise user training sessions

FMS-ACES Tier 2 Application Support Specialist – Appian Service Desk

Full-stack Engineer

• Lead the design, development, and deployment of scalable AI and ML models and systems
• Translate business requirements into technical solutions across multiple federal missions
• Oversee the AI/ML development lifecycle, including architecture design, experimentation, and performance optimization
• Collaborate with cross-functional teams (DevOps, Data Engineering, Cybersecurity) to integrate AI into production environments
• Provide technical mentorship and conduct code/design reviews for junior and mid-level engineers
• Research and evaluate emerging AI/ML tools, technologies, and frameworks to drive innovation
• Ensure all solutions meet federal security, compliance, and cloud architecture standards

Senior AI Technical Lead

• Design, develop, test, and deploy scalable, secure enterprise software, APIs, and microservices
• Design secure, cloud-native software architectures and contribute to architecture decisions across the stack
• Support deployment through containers and CI/CD, and modernize legacy systems through automation and cloud-enabled technologies
• Apply engineering best practices including source control, automated testing, code review, and documentation
• Ensure compliance with secure software development standards and Government cybersecurity requirements
• Support monitoring, troubleshooting, and operational sustainment of production systems
• Build and integrate AI-enabled capabilities, including generative AI, LLMs, RAG, and agentic workflows, into production systems
• Apply AI-assisted development tools to improve engineering velocity and code quality
• Evaluate emerging AI and automation technologies and drive their practical adoption
• Translate complex operational requirements into production-ready software while working directly with analysts and stakeholders
• Build forecasting, modeling, and decision-support tools that turn data into operational insight
• Provide technical leadership and mentorship and help shape engineering standards across the team

Senior Software Engineer

QA Engineer

• Develop clear, concise, and logically structured manual test scripts
• Document prerequisites, test data, user roles, navigation steps, expected results, and pass/fail criteria
• Maintain document control within SharePoint and Microsoft Word
• Execute manual test scripts, document results, capture evidence, and report bugs with reproduction steps
• Contribute to testing strategy and implementation across unit, functional, integration, performance, regression, security, and compliance testing
• Maintain traceability between requirements, user stories, acceptance criteria, test scenarios, and defects
• Follow testing processes and contribute to process improvement
• Log, track, and retest bugs and defects in Jira
• Collaborate with developers to clarify issues, troubleshoot, and verify fixes
• Design and execute IT software tests and evaluate results for regulatory compliance
• Design and prepare required test data
• Review test results for conformance to design
• Collaborate with developers, analysts, stakeholders, DevOps, UI/UX designers, and business analysts
• Contribute to user tester guides for various testing audiences
• Work independently and as part of a project team

QA Analyst, Test Script Writer

DevOps Engineer

• Configure and maintain DevOps tools including GitLab, Jenkins, Nexus, and SonarQube
• Implement and support platforms for containerized applications using AWS managed services such as EKS
• Support implementing, developing, and utilizing CI/CD pipelines
• Provide recommendations on technology direction aligned with the business vision
• Apply advanced technical knowledge of software engineering across projects using modern best practices
• Design, deploy, and support automation and scripting solutions to drive capabilities, visibility, and efficiency
• Work across teams to gather and understand business requirements and provide solutions using AWS Services

Mid-level DevSecOps Engineer

Support Engineer

• Serve as the primary intersection between customers, program management offices, system integrators, and cloud hosting teams to support collaboration and mission delivery
• Maintain and communicate clear boundaries of scope between hosting teams, operations teams, solutioning teams, and system integrators
• Coordinate with operations and solutioning teams to track, triage, and facilitate resolution of hosting-related incidents, tickets, dependencies, and follow-up actions
• Monitor, document, and communicate hosting-related risks, issues, decisions, dependencies, and action items across assigned programs and applications
• Advise stakeholders on established operating procedures, including proper ServiceNow request usage, SAAR processes, hosting intake processes, and operational handoffs
• Support the development and continuous improvement of repeatable, leverageable processes across hosting contracts and tenant environments
• Facilitate communication between customer stakeholders and technical teams during onboarding, environment changes, operational events, and production support activities
• Prepare clear written updates, meeting notes, risk summaries, status inputs, and customer-facing coordination materials
• Track commitments through closure and escalate blockers when appropriate
• Represent Credence professionally in customer-facing interactions and reinforce a collaborative, service-oriented approach to cloud hosting support