Crocs, Inc.

Sales

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute to an enjoyable team environment that fosters sharing of suggestions, ideas and concerns
• Assist in consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Store Sales Associate

Manager

• Lead a dedicated team of store associates and leaders to create an exceptional consumer experience
• Deliver outstanding service using the C.H.A.R.M service model
• Lead the store team in surpassing sales, consumer service and charms performance metrics
• Use analytical thinking and company reporting to identify store opportunities and empower strategic decisions
• Lead visual presentation, product flow, replenishment and operational standards
• Build a welcoming, inclusive environment that promotes internal growth and develops an external talent network
• Coordinate, delegate and prioritize work while meeting store deadlines and following up on daily activities
• Foster a team environment for sharing suggestions, ideas and concerns while upholding Crocs, Inc. values
• Assist across consumer service, product knowledge, visual presentation and stock room management
• Support daily retail operations, including POS management, stock replenishment, pricing and markdown processes, loyalty programs, cleanliness and recovery standards
• Follow Asset Protection policies and procedures, including shortage prevention, inventory control and compliance

Store Manager

Team Lead

• Deliver outstanding service to consumers using the C.H.A.R.M. service model
• Contribute to an enjoyable team environment that encourages sharing suggestions, ideas, and concerns
• Coordinate, delegate, prioritize, and meet store deadlines
• Follow up on daily activities within the store
• Learn and assist across consumer service, product knowledge and placement, visual presentation, and stock room management
• Support daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, cleanliness, and recovery standards
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Follow Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
• Oversee opening and closing procedures
• Educate team members on products and promotions
• Drive daily sales targets to achieve company goals and initiatives

Store Team Lead

• Deliver outstanding consumer experiences using the C.H.A.R.M. service model
• Champion a positive team culture by sharing ideas, feedback, and concerns and demonstrating Crocs, Inc. core values
• Drive recruitment and staffing to maintain year-round store coverage, anticipate seasonal needs, and foster retention
• Lead the team in achieving sales, customer service, and product engagement metrics
• Own and lead daily retail operations, including POS management, stockroom organization and replenishment, pricing and markdown execution, loyalty program growth, cleanliness, and recovery standards
• Coordinate, delegate, and prioritize tasks to ensure smooth operations and completion of daily responsibilities
• Serve as a brand ambassador by staying informed about product collaborations, launches, and brand initiatives
• Share product and brand knowledge with consumers
• Follow Crocs policies, Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives