Demonstrates strong administrative support capabilities, including client communication, report analysis, and operational process development. Proficient in both French and English, with a focus on customer service and effective problem-solving.

Highest-signal resume keywords

Administrative SupportClient CommunicationReport AnalysisCustomer FocusBilingual (French and English)

About the role

Key responsibilities & impact

Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
Perform administrative, office and other tasks to help the unit achieve operational objectives and carry out initiatives
Respond to client requests for information about specialized products by reviewing requests, researching solutions and making recommendations
Provide information about policies, programs and processes
Identify and analyze client complaints, recommend solutions and follow up as needed
Analyze, produce and revise reports and statistics
Carry out administrative, operational and quality control measures, following up as needed
Help develop and implement work processes and methods for the unit

Requirements

What you’ll need

General college diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English (level 5) due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Available to work Monday through Friday with a flexible schedule, including a rotating shift of one to two days every two weeks from 12:00 p.m. to 8:00 p.m.
Action oriented
Communicates effectively
Customer Focus
Differences
Drive results
Nimble learning
Situational adaptability

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Report ProductionData AnalysisQuality Control MeasuresOperational Process DevelopmentSpecialized Product Administration

Soft Skills

Effective CommunicationAction OrientedDrive ResultsNimble LearningSituational Adaptability

Certifications & Qualifications

General College Diploma

Industry Keywords

Client AccountsOperational ObjectivesMember ServicesComplaint ResolutionWork Processes