Desjardins

Project Manager

• Direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget
• Analyze project feasibility and opportunities
• Develop action plans and define milestones
• Coordinate project teams and contributors involved in application and technology components
• Supervise contributors and ensure team performance and quality control
• Coordinate deliverables and ensure agreements, budgets and timelines are respected
• Analyze risks and impacts and develop mitigation strategies
• Manage change requests, solution testing and application and technology strategies with the project leader
• Ensure availability of the application layer of infrastructure platforms
• Lead, influence and serve as an expert to teams, senior management and decision-making bodies

Delivery Coordinator, Project Management

Administration

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis
• Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow the unit’s processes and use its business solutions, tools and systems
• Review information requests and conduct research to respond in accordance with standards and policies
• Design, produce and analyze reports on the sector’s activities
• Provide administrative support to Desjardins components
• Help administer specialized products and member/client accounts
• Research and analyze processes, information management and data processing
• Solve technical problems and help develop and improve methods and procedures

Technician, Product Administration

Financial Planning and Analysis

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situation
• Help members and clients choose appropriate solutions to meet their financial goals
• Advise members and clients on the best strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up with members and clients and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community
• Recommend investments, loans and insurance products
• Work with partners and experts to design integrated strategies
• Balance member/client satisfaction, business objectives, profitability and prudent risk management

Personal Finance Advisor

Advisor

• Extract data and produce reports and indicators for the organization
• Develop and administer information systems
• Analyze and adapt management systems based on changing organizational needs
• Advise and assist clients and partners in intervention and development initiatives
• Recommend solutions to improve or optimize standards, policies and programs
• Prepare recommendations, solutions and action plans based on organizational objectives and priorities
• Solve complex problems using analytical skills and business knowledge
• Advise clients to identify management information needs and produce reports
• Diagnose issues, challenges and needs to determine target outcomes
• Analyze unit process reports, identify impacts and propose solutions
• Develop, implement, update and operate management tools and processes
• Help develop and update performance indicators, measurement tools, policies, processes and programs supporting strategic projects and initiatives
• Coordinate and interact with stakeholders in other fields

Advisor, Management Information

Software Engineer

• Develop complex execution strategies and analyze, design, and document business products and solutions
• Analyze and develop software products, including design, coding, test automation, and test execution
• Apply development, data, and security best practices
• Write procedures, guidelines, and development methods
• Develop documentation for peer and user training
• Co-create and standardize solutions with business partners and architects
• Identify system optimization opportunities and assess potential impacts
• Analyze, diagnose, follow up on, and resolve highly complex operational and conceptual problems during major incidents
• Lead software package installations and testing
• Lead in-house application deployment
• Coordinate with stakeholders across different fields
• Plan, prioritize, and coordinate work to meet schedules and objectives

Programmer Analyst, System and Infrastructure Operations, Maintenance and Development

• Advise clients and partners to position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs supporting strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Develop business plans and business intelligence
• Monitor business plans and performance
• Set targets and identify opportunities to improve service delivery
• Design and deliver business strategies and solutions aligned with business architecture
• Lead complex and innovative development projects and strategic initiatives
• Advise on planning and execution of operationally and conceptually complex projects and initiatives
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies
• Frequently coordinate and interact with stakeholders across multiple fields

Senior Advisor, Business Strategies

• Provide technical support for projects and operational issues
• Conduct technical studies, research and analysis
• Serve as resource person for the submission of solutions and action plans
• Prepare technical notes to enhance the skills and knowledge of users and their teams
• Help practitioners follow the unit’s processes and use its business solutions, tools and systems
• Review information requests and conduct research to respond in accordance with standards and policies
• Design, produce and analyze reports on the sector’s activities
• Provide administrative support to Desjardins components and help administer specialized products and member/client accounts
• Serve as technical collaborator and provide discipline-specific support for unit activities, initiatives and processes
• Research and analyze processes, information management and data processing
• Solve technical problems and help develop and improve methods and procedures

Product Administration Technician

Sales

• Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams
• Build and maintain long-term business relationships with clients and members
• Draw up and monitor a business plan addressing priorities, challenges and objectives
• Ensure unit performance and sound and prudent risk management in accordance with standards
• Follow up on results and manage employee performance
• Oversee employees’ skills development and maintain high-quality service
• Coach team members and provide specific recommendations based on member and client needs
• Support the immediate supervisor in developing business strategies aligned with Desjardins’s strategic priorities
• Ensure service quality, business relationships and member/client experience
• Implement and monitor action plans to achieve target results
• Establish management and communication practices supporting talent acquisition, talent management, team synergy and change management
• Lead, coach and motivate the team to develop skills, boost engagement and empower employees
• Develop a competitive and profitable service offering with partnerships across the organization
• Ensure process efficiency, continuous improvement and profitability
• Promote the Desjardins brand and strengthen community roots
• Uphold Desjardins’s cooperative values

Member Services and Sales Support Manager

Risk

• Help data producers and users understand how to valorize data for the benefit of members and clients, in keeping with sound data governance
• Serve as a specialist advisor to teams in developing and applying data management processes and controls
• Develop, operationalize and improve standards, processes, tools and best practices related to data governance foundations
• Coordinate identification of the sector's data governance needs and opportunities
• Help the sector analyze risks and potential gaps between governance documents and operational practices
• Oversee development and implementation of practices and mechanisms ensuring compliance with governance documents applying to data
• Coordinate, monitor, measure and communicate performance of standards and practices, including changes in data governance maturity
• Lead projects related to development of data governance
• Serve as a subject matter expert, resource person and coach for stakeholders and decision-making bodies
• Interact with stakeholders across fields to understand and communicate issues and influence decision making

Senior Advisor, Data Governance

Underwriter

• Contribute to the evolution of underwriting appetite, eligibility criteria, and risk selection frameworks
• Analyze portfolio performance, market trends, and emerging risks to identify opportunities for profitable growth
• Identify product and coverage gaps using loss data, client feedback, and competitive insights
• Advise division actuarial and distribution operational partners on complex underwriting issues, high-impact risks, and portfolio initiatives
• Review initiatives, queries, file exceptions, positionings, timelines, and recommendations with member/client impact in mind
• Design, enhance, and maintain Commercial insurance products, coverages, and endorsements
• Translate client needs into innovative insurance solutions
• Ensure products remain relevant, sustainable, and aligned with evolving business objectives
• Contribute to strategic initiatives transforming underwriting capabilities, processes, and tools
• Support future-focused underwriting practices, data-driven decision-making, and emerging technologies

Corporate Underwriting Advisor

• Contribute to the evolution of underwriting appetite, eligibility criteria, and risk selection frameworks
• Analyze portfolio performance, market trends, and emerging risks to identify opportunities for profitable growth
• Identify product and coverage gaps using loss data, client feedback, and competitive insights to expand risk appetite
• Serve as a trusted advisor to actuarial and distribution operational partners on complex underwriting issues, high-impact risks, and portfolio initiatives
• Review initiatives, queries, file exceptions, positionings, timelines, and recommendations with member/client impact in mind
• Design, enhance, and maintain Commercial insurance products, coverages, and endorsements
• Translate client needs into innovative insurance solutions
• Ensure products remain relevant, sustainable, and aligned with evolving business objectives
• Contribute to strategic initiatives transforming underwriting capabilities, processes, and tools
• Support future-focused underwriting practices, data-driven decision-making, and emerging technologies

Advisor, Corporate Underwriting

• Advise clients and partners to position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies

Senior Advisor, Operational Risks

Manager

• Support the immediate supervisor with work organization, operational planning, and special initiatives
• Develop, implement, and track the unit’s action plan in alignment with strategic orientations and other administrative units
• Establish management and communication practices supporting change management, talent attraction and retention, skills development, employee engagement, and diversity
• Define and implement activities related to the unit’s services
• Ensure entrusted projects are completed to maximize business results and member/client satisfaction
• Manage individual and team performance
• Continuously improve management processes under responsibility
• Promote Desjardins Group’s cooperative values
• Represent the organization and conduct business intelligence
• Administer the group’s service offering, develop and implement its business plan, oversee activities supporting strategic orientations, produce reports, and ensure member/client satisfaction

• Advise clients and partners to help position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Lead development projects and strategic initiatives that are complex and innovative
• Assist with compliance, internal controls, crisis management, and the security of personal information and property
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies

Security Engineer

• Oversee information security for the Personal and Business Services segment of the property and casualty insurance sector
• Conduct risk analysis
• Review action plans
• Contextualize vulnerabilities
• Produce information security executive dashboards
• Monitor strategic sector initiatives
• Collaborate closely with chief security officer representatives and business security officers
• Serve as a sectoral expert for cross-sector initiatives
• Represent the Desjardins Group Security Office in influencing critical suppliers’ information security service delivery
• Serve as a sectoral expert for complex large-scale projects, including major projects and business acquisitions
• Proactively influence assigned IT teams
• Monitor operational information security activities and track action-plan progress

Delivery Coordinator, Project Management

Technician, Product Administration

Personal Finance Advisor

Advisor, Management Information

Programmer Analyst, System and Infrastructure Operations, Maintenance and Development

Senior Advisor, Business Strategies

Product Administration Technician

Member Services and Sales Support Manager

Senior Advisor, Data Governance

Corporate Underwriting Advisor

Advisor, Corporate Underwriting

Senior Advisor, Operational Risks

Manager

Senior Advisor, Operational Risks

IT Security Officer