Desjardins

Communications

• Promote the organization’s projects, policies and programs by designing and developing communications
• Share communications within Desjardins Group and with its members and clients
• Establish and promote the organization’s online brand image
• Create, manage and update social and digital media communications
• Serve as social media community manager
• Lead complex and innovative development projects and strategic initiatives involving print media, linguistic services and speechwriting
• Lead specialized development projects, initiatives and activities impacting the entire organization
• Advise clients and partners on positioning, planning, development, execution and monitoring of strategic communications projects and initiatives
• Develop and update policies, standards, models and programs
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before decision-making bodies
• Represent Desjardins’s position when making agreements with external partners and organizations
• Serve as specialist advisor, subject matter expert, resource person and coach for decision-making bodies

Communications Advisor

Analyst

• Support senior team members in executing new transactions and monitor specialized financing portfolios in public and private infrastructure, renewable energy, and energy transition sectors
• Participate in due diligence for new transactions and prepare internal credit presentation documentation
• Assess profitability and prepare credit applications for annual reviews and amendments for existing and new clients
• Review and monitor financial performance and risk evolution of existing borrowers, including term loans, revolving credit facilities, and other financial products
• Perform internal risk assessments, including reviewing market studies, engineering reports, financial models, client financial statements, and project contracts
• Interact with internal business partners and external stakeholders, including Risk Management, Corporate Finance, Derivatives, independent engineers, legal counsel, and insurance advisors
• Build and manipulate financial models for project finance clients and complex transactions
• Support development of financial products aligned with ESG principles
• Provide ad hoc reports for management
• Advise clients and partners on ESG-related initiatives
• Perform other related duties as required

Analyst, Infrastructure & Energy Transition, Corporate Banking

Financial Planning and Analysis

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situation
• Help members and clients choose appropriate solutions to meet their financial goals
• Advise members and clients on the best strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community
• Recommend investments, loans and insurance products
• Work with partners and experts to design integrated strategies
• Balance member/client satisfaction, business objectives, profitability and prudent risk management

Personal Finance Advisor

Advisor

• Serve as an expert and influence teams in improving the maturity of service management and stability practices across the Property and Casualty Insurance IT Division
• Act as a liaison between corporate practice governance teams and divisional delivery teams
• Help teams understand, adopt and effectively apply service management practices
• Continuously improve operational performance, strengthen service stability and develop service management practices
• Provide cross-functional leadership to multiple technical teams and partners
• Engage, influence and support multidisciplinary teams without a hierarchical reporting link
• Act as an ambassador for IT service management and promote adoption of service management practices
• Help teams, service owners, problem coordinators and managers apply service management practices and identify improvement opportunities
• Develop and lead awareness, training, knowledge sharing and collaboration mechanisms
• Oversee coordination and development of the division’s Stability Unit
• Lead local communities of practice and represent the division before corporate bodies and communities
• Monitor service performance and stability indicators to identify trends, discrepancies, risks and improvement opportunities
• Produce management reports and executive summaries
• Coordinate cross-functional continuous improvement initiatives
• Analyze initiative results, connect initiatives to observed gains and recommend priority actions
• Help define, develop and document the service portfolio, service level agreements and measurement mechanisms

Senior Advisor, IT Problem Management

Business Analyst

• Develop plans and business intelligence
• Monitor business plans and performance
• Set targets and identify opportunities to improve service delivery
• Develop and deliver business strategies and solutions aligned with business architecture
• Analyze business needs and context for strategic cross-sector projects and initiatives
• Formalize business objectives and their value to the organization
• Identify, clarify scope of, assess and recommend business solutions
• Analyze solution impacts on the organization and ensure integration from needs assessment through rollout
• Make recommendations on planning and execution of complex projects and initiatives
• Coordinate with stakeholders across a wide range of fields
• Lead, influence and serve as an expert to teams, senior management and decision-making bodies
• Analyze costs, benefits, risks, constraints, business opportunities and stakeholder needs
• Identify, formalize and communicate needs and requirements
• Work with users to develop solutions aligned with business objectives
• Analyze stakeholder impacts, identify prerequisites and internal dependencies, ensure a cross-sector solution vision and perform end-to-end requirements traceability
• Help develop testing strategies and acceptance testing plans
• Support the business sector during solution rollout
• Help develop change management strategies and carry out related activities

Business Analyst, Business Strategies

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situations
• Help members and clients choose appropriate solutions to meet their financial goals
• Recommend investments, loans and insurance products
• Balance member/client satisfaction, business objectives, profitability and sound and prudent risk management
• Work with partners and experts to design integrated strategies
• Advise members and clients on strategies and identify expected results
• Manage business relationships and assess member/client satisfaction and service quality
• Follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community

• Act as an ambassador for IT service management within the Property and Casualty Insurance IT Division
• Relay business priorities and promote adoption of service management practices
• Help teams, service owners, problem coordinators and managers apply service management practices and improve stability
• Develop and lead awareness, training, knowledge sharing and collaboration mechanisms
• Oversee coordination and development of the division’s Stability Unit
• Lead local communities of practice and represent the division before corporate bodies and communities
• Monitor service performance and stability indicators to identify trends, discrepancies, risks and opportunities
• Produce management reports and executive summaries
• Coordinate cross-functional continuous improvement initiatives
• Analyze initiative results and recommend priority actions to maximize business value
• Help define, develop and document the service portfolio, service level agreements and measurement mechanisms

• Develop plans and business intelligence
• Monitor business plans and performance
• Set targets and identify opportunities to improve service delivery
• Develop and deliver business strategies and solutions aligned with business architecture
• Analyze business needs and context on innovative, strategic cross-sector projects and initiatives
• Formalize business objectives and their value to the organization
• Identify, clarify the scope of, assess and recommend business solutions
• Analyze solution impacts on the organization and ensure integration from needs assessment through rollout
• Recommend planning and execution for operationally and conceptually complex projects and initiatives
• Coordinate with stakeholders across a wide range of fields
• Lead, influence and serve as expert to teams, senior management and decision-making bodies
• Analyze costs, benefits, risks, constraints, business opportunities and stakeholder needs
• Identify, formalize and communicate needs and requirements
• Work with users to develop solutions aligned with business objectives
• Analyze stakeholder impacts, identify prerequisites and internal dependencies, ensure a cross-sector solution vision and perform end-to-end requirements traceability
• Help develop testing strategies and acceptance testing plans
• Support the business sector during solution rollout
• Help develop change management strategies and carry out related activities

Administrative Assistant

• Carry out secretarial activities, including writing, layout, updating, production and linguistic revision of information documents
• Carry out administrative tasks related to internal management, including sales follow-up, dashboards, expense account follow-up, inventory and material management, and performance evaluations
• Support the manager with agenda, calls, emails and mail management and follow-up
• Prepare and attend meetings, including management committee meetings; write minutes and follow up on action items
• Participate in the logistical organization of team meetings, committees, assemblies, travel and public relations activities
• Collaborate in preparing the annual budget and monitoring the budget during the year, including analysis and justification of variances
• Provide administrative and secretarial support to a director or manager reporting to a vice-president and support other unit members as needed
• Help coordinate, plan and prioritize unit management activities
• Interact with stakeholders and independently make decisions and carry out tasks according to administrative needs

• Provide personalized member/client service and experience to clients with complex needs
• Identify member and client needs and propose personalized, effective solutions
• Seize business opportunities and provide personalized advice for business development
• Work with the advisor to manage member and client files, open accounts, prepare meetings and follow up on requests
• Execute all member and client banking account operations
• Inform members and clients about digital solutions and equip them to interact with Desjardins using their preferred method
• Help manage the advisor's agenda and emails
• Build knowledge of Desjardins products and services and competitors' offers
• Create offers for routine financial transactions and sales support based on affluent and high-net-worth client needs
• Support advisors through transactional and operational activities related to financial services

Client Financial Services Agent, Service Signature

Team Leader

• Support team management
• Coordinate the unit’s activities, action plans and initiatives
• Coach and guide a team composed primarily of highly experienced professionals
• Assign tasks and activities and regularly monitor progress
• Support talent development and employee engagement
• Create a positive, motivating work environment
• Exercise functional authority over the team and manage individual performance
• Make recommendations on operationally and conceptually complex projects and initiatives
• Interact with stakeholders across a wide range of fields
• Develop business positions and lead and influence senior management and decision-making bodies
• Identify, develop and recommend strategic directions and business positions
• Help determine the unit’s service offer and ensure projects and activities are planned and executed
• Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction
• Develop training and skills development strategies and action plans for team members
• Help resolve complaints and problems in accordance with the organization’s practices
• Play a non-decision-making role in hiring, performance management, discipline and skills development
• Manage the budget

Team Leader, Management Support

• Advise clients and partners to help them position, plan, develop, execute and monitor strategic projects and initiatives
• Develop and update policies, standards, models and programs to support the unit’s strategic projects and initiatives
• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies
• Represent the unit before senior management committees and decision-making bodies
• Represent and negotiate on behalf of Desjardins and enter the organization into agreements with external partners and organizations
• Lead and influence development projects and complex, highly innovative strategic initiatives involving multiple sectors
• Develop and recommend strategic directions and business positions
• Serve as expert advisor, subject matter expert, resource person and coach for senior management and decision-making bodies

Senior Advisor, Audits, Inspections, Internal Audits

Software Engineer

• Analyze, design, configure, develop, maintain and upgrade software products according to organizational requirements
• Develop, standardize and roll out medium- to large-scale IT systems, programs and applications
• Analyze client and partner requirements and influence decisions on appropriate IT solutions
• Plan, prioritize and coordinate work to meet schedules and objectives
• Develop execution strategies and analyze and develop software products, including design, coding and automated run tests
• Apply development, data and security best practices
• Document technical solutions and practices and help prepare training documentation
• Provide technical support for IT operations and resolve critical and complex system issues
• Collaborate with business partners and architects to understand business objectives and standardize solutions
• Serve as a systems go-to person for the team, clients and stakeholders

Programmer Analyst, System and Infrastructure Operations

• Develop and maintain lasting and trusting business relationships with members and clients
• Listen to members’ and clients’ needs and provide advice suited to their financial situations
• Help members and clients choose appropriate solutions to meet their financial goals
• Work with individual members and business owners
• Develop strategies and recommend investments, loans and insurance products
• Balance member/client satisfaction, business objectives, profitability and prudent risk management
• Work with partners and experts to design integrated strategies
• Advise members and clients on strategies and identify expected results
• Manage business relationships and assess satisfaction and service quality
• Follow up and identify areas for improvement
• Stay up-to-date on the financial services industry, market trends and best practices
• Participate in outreach activities and represent the caisse in the community

Wealth Management Advisor

General Counsel

• Design, update, implement and monitor legal and regulatory compliance action plans, programs, solutions and tools
• Balance business needs, requirements and best practices
• Diagnose issues, challenges and needs to determine target outcomes
• Analyze information, carry out studies, and develop and propose recommendations to develop best practices
• Help train internal practitioners, raise awareness and communicate information about the organization’s culture of ethics and compliance
• Oversee business line activities
• Help represent internal and external partners and practitioners
• Represent the unit before committees, practitioners and organizational units
• Prepare recommendations, solutions and action plans based on organizational objectives and priorities
• Help solve complex problems using analytical skills and extensive line-of-business knowledge
• Coordinate frequently with stakeholders in other fields

Communications Advisor

Analyst, Infrastructure & Energy Transition, Corporate Banking

Personal Finance Advisor

Senior Advisor, IT Problem Management

Business Analyst, Business Strategies

Personal Finance Advisor

Senior Advisor, IT Problem Management

Business Analyst, Business Strategies

Administrative Assistant

Client Financial Services Agent, Service Signature

Team Leader, Management Support

Senior Advisor, Audits, Inspections, Internal Audits

Programmer Analyst, System and Infrastructure Operations

Wealth Management Advisor

Advisor, Legal and Regulatory Compliance