Devoted Health

Physician Assistant

• Deliver high-touch telehealth visits and support the clinical team
• Identify care gaps and coordinate member care across a fragmented healthcare system
• Communicate and work with PCP offices
• Coordinate pharmacy services
• Manage durable medical equipment, home health care, imaging, and laboratory testing needs
• Prepare for post-visit activities
• Manage orders and coordinate care
• Coordinate DME and skilled nursing services with home health partners
• Coordinate lab testing and imaging and diligently track results
• Notify members of lab results and coordinate follow-up care at the clinician's direction
• Coordinate medical record collection, information gathering, appointment setup and confirmation, and outbound communications
• Direct clinical concerns to the appropriate licensed team
• Provide patient education
• Advocate for members by answering and returning calls about care coordination issues
• Review internal program referrals and send welcome kits and educational materials

Clinical Associate – Medical Assistant

Operations

• Support clinical outreach campaigns by making outbound calls and utilizing portal chat to members to schedule pharmacist appointments addressing clinical gaps or medication concerns
• Support cost-of-care efforts by reaching out to providers and members to offer lower-cost alternative medication options
• Manage an assigned caseload requiring provider, pharmacy, and/or member follow-up on medication recommendations, concerns, or questions
• Independently oversee assigned cases and outreach with timely follow-up, clear next steps, and thorough documentation
• Help members navigate their Devoted Health benefits
• Participate in sprints, pilots, and special projects
• Collaborate with the broader pharmacy team to support shared goals and coverage needs
• Assist with training and shadowing new team members
• Participate in team and pharmacy department activities and responsibilities
• Ensure clinical recommendations reach outside providers
• Follow up with pharmacies on claims issues, pick-up confirmations, or discontinuations
• Keep members informed of medication changes

Pharmacy Care Coordinator – Clinical Pharmacy Operations

Physician

• Deliver high-quality direct virtual patient care to recently discharged patients at high risk for readmission
• Serve as the final escalation point for clinical questions and complex patient management decisions
• Oversee quality and clinical outcome metrics driving improved readmission rates
• Provide supervision, teaching, and coaching to Nurse Practitioners through collaborative practice agreements across multiple states
• Conduct weekly interdisciplinary rounds and readmission conferences
• Review high-risk patients and complex cases and conduct root cause analyses
• Provide clinical oversight and coaching across multiple disciplines
• Collaborate with operations leads and senior managers for nursing, medical assistants, and clinical coordinators
• Foster a patient-centered, open clinical culture across a distributed team
• Identify readmission patterns and develop strategies to prevent hospital readmissions
• Drive quality improvement initiatives and process improvements
• Utilize and provide feedback on Devoted's Orinoco electronic health information system
• Contribute to the development, training, and application of AI-enabled clinical tools
• Advocate for healthcare equity and accessibility
• Manage oversight via collaborative practice agreements in various states

Virtual Physician – Transitions of Care, Hospitalist / Post-Acute

Content Manager

• Drive a portfolio of member campaigns from intake through readout, spanning onboarding, clinical outreach, quality measures, plan comprehension, and digital adoption
• Turn incoming requests into complete briefs and scoping documents capturing content and technical requirements
• Shape new campaigns with engagement strategy and service design, including journey, channel mix, sequence, and ask
• Build campaigns with holdouts or variants where feasible, documented hypotheses, and performance readouts
• Partner with clinical, quality, product, and technology teams to turn program goals into action-driving campaigns
• Own channel QA standards and run launch health checks covering volumes, replies, and errors
• Apply suppression rules, respect contact history, and sequence competing member communications
• Maintain automated campaigns through content refreshes, drift monitoring, and logic updates
• Keep status, ownership, and next steps current in Monday.com
• Give day-to-day direction to the Member Engagement Operations Associate on shared campaigns and QA
• Deliver one scoped process improvement commitment per quarter with measurable before-and-after results
• Apply AI to drafting, summarizing, QA checks, documentation, and first-pass translation

• Support clinical outreach campaigns through outbound calls and portal chat to schedule pharmacist appointments addressing clinical gaps or medication concerns
• Support cost-of-care efforts by contacting providers and members about lower-cost medication alternatives
• Manage an assigned caseload requiring provider, pharmacy, and/or member follow-up on medication recommendations, concerns, or questions
• Independently oversee assigned cases and outreach with timely follow-up, clear next steps, and thorough documentation
• Help members navigate their Devoted Health benefits
• Participate in sprints, pilots, and special projects
• Collaborate with the broader pharmacy team on shared goals and coverage needs
• Assist with training and shadowing new team members
• Participate in team and pharmacy department activities and responsibilities

General

• Develop and implement market strategy to achieve market targets
• Lead business and market development, market research and planning
• Establish strategic direction for promotion and advertising
• Coordinate with sales
• Hire and direct the day-to-day activities of market staff
• Provide support in market strategy and management
• Develop the annual market plan, including strategies, tactics, and resources
• Oversee market and competitor analysis
• Lead and manage the market research function
• Create an institutional and system-wide market reporting function to track, measure, and analyze performance
• Coordinate market communications and ensure alignment with market plan objectives
• Provide input and support for joint ventures, affiliations, and partnership arrangements
• Build, develop, and manage a market team
• Participate in professional societies and activities related to healthcare, software, and marketing
• Prepare presentations explaining the company’s current and future strategies

Clinical Associate – Medical Assistant

Pharmacy Care Coordinator – Clinical Pharmacy Operations

Virtual Physician – Transitions of Care, Hospitalist / Post-Acute

Content Manager

Pharmacy Care Coordinator – Clinical Pharmacy Operations

Market President – Employer Segment