Recruitment jobs in Sweden

Explore 5 matching jobs.

DIB Travel

Training, Quality & Recruitment Manager

DIB Travel

Posted: 10/19/2026
Saab

Talent Acquisition Specialist

Saab

Posted: 10/10/2026
Telenor

Talent Acquisition Specialist

Telenor

Posted: 10/9/2026
Sway Sourcing

Talent Acquisition Specialist

Sway Sourcing

Posted: 10/5/2026
Incluso

Talent Acquisition Specialist

Incluso

Posted: 10/5/2026
DIB Travel

Training, Quality & Recruitment Manager

DIB Travel
Posted 10/19/2026full-timeRemote • SwedenMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in recruitment, training, and quality assurance within the travel industry, with a strong focus on developing multilingual remote talent and enhancing customer support processes. Proficient in using Amadeus and other travel booking systems to deliver effective training and maintain high-quality standards.

Highest-signal resume keywords
5+ Years Experience In RecruitmentSolid Experience With AmadeusExperience Designing And Delivering TrainingFluent In English And SwedishExperience Working With Quality Assurance

About the role

Key responsibilities & impact
  • Forecast hiring needs based on volume, seasonality and growth
  • Own the end-to-end recruitment process for Travel Support Agents and Team Leads
  • Analyze EU labor markets to identify hiring markets and build a pipeline of qualified, multilingual remote talent
  • Design and run onboarding programs
  • Build and maintain training on the platform, travel products, policies and customer communication
  • Use QA results, customer feedback and manager input to identify improvement needs and deliver targeted training
  • Develop learning paths and structured development plans
  • Maintain the knowledge base and training materials
  • Own the quality assurance framework, including scorecards, standards and review routines
  • Review tickets, chats and calls and provide actionable feedback
  • Run calibration sessions
  • Analyze quality data, CSAT and customer feedback to identify root causes and recurring issues
  • Turn quality insights into training, coaching and process changes
  • Track ramp-up time, QA scores and CSAT and report results to the Head of Travel Support
  • Continuously improve processes with Travel Support Managers, Team Leads and the Head of Travel Support

Requirements

What you’ll need
  • 5+ years of experience in recruitment, training, quality assurance or team development, ideally in customer support or a contact center
  • Experience from the travel industry, preferably corporate travel or a travel management company
  • Solid, hands-on experience with Amadeus (a must)
  • Knowledge of LinkOnline and other travel booking and support systems
  • Experience designing and delivering effective training
  • Experience working with quality assurance (QA), including scorecards, ticket reviews and calibration
  • Fluent in English and Swedish, written and spoken
  • Able and willing to travel within Europe occasionally
  • Structured, with a strong sense of ownership and follow-through
  • Hands-on experience as a travel agent or travel support agent is nice to have
  • Experience hiring and training remote or distributed teams is nice to have
  • Experience working in Zendesk is a huge plus
  • Experience with Teamtailor or a similar recruitment system, and with setting up tools for training and internal knowledge sharing is nice to have
  • Additional Nordic or European languages are nice to have

Benefits

Comp & perks
  • Remote work, preferably from Sweden
  • Flexible working hours
  • Opportunity to play a key role with real impact on how the support team grows and performs
  • Freedom to build and shape processes
  • Friendly, international team in a growing Swedish travel tech company

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
RecruitmentTraining DesignQuality AssuranceCustomer SupportData AnalysisOnboarding ProgramsProcess ImprovementMultilingual Talent AcquisitionTravel Industry KnowledgeRemote Team Development
Soft Skills
StructuredStrong Sense Of OwnershipFollow-ThroughActionable FeedbackCollaboration
Tools & Technologies
AmadeusZendeskTeamtailorLinkOnlineQA Scorecards
Industry Keywords
Travel IndustryCorporate TravelContact CenterCustomer Satisfaction (CSAT)Quality Data Analysis