Duke Careers

Assistant

• Answer patient communications by phone, email, fax, and other channels regarding coordination of care, medical results, and document tracking
• Obtain complete information on incoming calls from patients and physicians
• Route calls and messages to the appropriate area in a timely manner
• Retrieve, document, and route voicemails the same day
• Enter phone messages as Maestro-Care In-basket Messages for triage, physicians, or advanced practice providers as appropriate
• Process or route incoming faxes, including prescription requests, diabetic forms, FMLA paperwork, DMV forms, and disability requests
• Assist with FMLA and disability paperwork, including collection, submission, and spreadsheet tracking
• Review provider schedules for visit appropriateness, complete records, pre-visit lab work, correct appointment slots, and overbookings
• Review clinic patient lists and ensure records are available before clinic
• Order outside records and communicate with referring physician offices and patients to obtain records releases
• Request imaging CDs and submit them to PACS for upload
• Receive, print, and scan outside medical records
• Route clinic notes to patients’ care teams
• Request records for returning patients seen elsewhere
• Process no-show letters
• Process provider letters, clinic notes, and lab results to patients within 24 hours
• Ensure follow-up and lab appointments are scheduled or queued for scheduling
• Send provider-signed referrals to outside facilities for labs, studies, and tests
• Scan paper records and required documents to HIM
• Update the Maestro-Care Health Maintenance tab with the appropriate return interval

Provider Support Assistant – Endocrinology