Duke Careers

Collector

• Collect umbilical cord blood units for the Carolinas Cord Blood Bank at various sites
• Report to the collection site Team Lead
• Promote public cord blood banking
• Educate potential mothers/donors about public cord blood donation
• Assist in obtaining informed consent from mothers/donors
• Review maternal and infant medical records to obtain delivery and neonatal information
• Accurately record donor information and follow up with clinical staff as needed
• Enter collection and donor information into CCBB data systems
• Ensure maternal blood samples are collected for infectious disease testing according to standard operating procedures
• Assist with follow-up sample collection when needed
• Collect umbilical cord blood from delivered placentas according to standard operating procedures
• Deliver collected cord blood to the CCBB laboratory for processing and storage
• Maintain confidentiality of maternal/infant donor identities and test results
• Participate in the Quality Assurance Program
• Perform related duties supporting donor education, recruitment, collection, and banking of cord blood

Cord Blood Collector

General

• Support clinical research for Hematologic Malignancy and Cell Therapies Clinical Research Teams
• Perform research, data, administrative, and coordination duties
• Collect, compile, document, and manage clinical research data
• Coordinate agreements with study teams and Duke offices
• Serve as an expert resource on regulatory and institutional policies and processes
• Lead or participate in monitoring and audit training sessions and develop policies and guidelines
• Develop and oversee recruitment, retention, SOP, documentation, and operational strategies
• Prepare for, coordinate, and participate in site visits
• Communicate with sponsors and CROs
• Manage protocol systems, reports, resources, and operational plans across study teams or sites
• Determine research program goals, gaps, constraints, needs, and milestones with investigators
• Manage the research project lifecycle from initiation through closing
• Direct project staff and adjust plans and timelines based on stakeholder feedback
• Manage program operations, budgets, staff mentoring, and training
• Ensure compliance with relevant regulations and policies
• Provide guidance on recruitment, consenting, study documentation, program evaluation, and data capture
• Develop and edit research proposals and manuscripts
• Represent the research program on behalf of the PI at internal and external meetings
• Communicate with study personnel and resolve routine protocol issues
• Seek technical knowledge and contribute to innovation and performance improvement
• Participate in committees and workgroups
• Establish and assign team activities to accomplish study goals

Research Program Leader

Patient Care

• Prepare for clinic visits by reviewing next-day patients and completing preparation activities
• Enter pre-visit orders and prepare new patient charts
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bags
• File and return medical records and required patient documentation
• Attach HIPAA/Medicare documents to encounter forms
• Check in patients and verify demographic and insurance information in Maestro Care
• Educate patients on required forms and obtain signatures
• Collect and post copayments and account balances
• Prepare, audit, batch, and post encounter forms and charges
• Coordinate labs, procedures, ancillary services, and requisitions
• Schedule tests, procedures, and return appointments
• Explain billing and determine cash collection amounts based on insurance plans
• Check out patients
• Answer telephones, take and deliver messages, and accurately report medical information
• Disseminate messages according to practice communication standards

Patient Care Associate – PSA

Physician Assistant

• Provide direct patient care as an integral member of the interdisciplinary healthcare team
• Collect medical histories and monitor vital signs
• Explain treatments and prepare patients for examinations and procedures
• Assist medical staff with patient care
• Gather and prepare lab samples and conduct basic lab tests
• Perform EKGs, remove sutures/staples, change dressings, and educate patients and families
• Document care in medical records
• Dispose of contaminated supplies, process instruments, and clean medical equipment
• Call in prescriptions, prepare and administer medications as instructed by the doctor, and handle prescription refills
• Greet patients, answer calls, schedule appointments, check out patients, and handle referral scheduling
• Coordinate hospital admissions and lab services and update medical records
• Complete forms, receive copays, collect balances, handle correspondence, and order supplies
• Assist with clinic activities such as Joint Commission or fall prevention efforts and participate in clinic committees
• Perform other clinical and administrative tasks as assigned

Certified Medical Assistant, CMA

Business Analyst

• Assist with preparation of financial analyses and reports, including operational budgets, financial statements, statistical reports, cost analyses and other financial information
• Assist with preparation of annual operating budgets for CAMC departments, ensuring accuracy and compliance with university guidelines
• Perform financial analysis and create reports for CAMC departments to identify strategic opportunities, risks, alternatives and contingencies
• Assist the Director, Budgets and Business Services with coordinating Duke University's annual and quarterly financial reports for senior management and Board of Trustee review
• Collaborate with business unit financial managers regarding financial position, cash flows, accounts, budgets, financial transactions and related financial matters
• Assist with the year-end close process for CAMC departments and communicate significant operating budget variances to the Director
• Perform other special projects and related duties

Financial Management Analyst II

Administration

• Partner closely with faculty investigators and university stakeholders throughout the lifecycle of sponsored research projects
• Assist with preparation and submission of grant and contract proposals
• Help ensure compliance with sponsor and university requirements
• Monitor project finances and provide guidance supporting successful research outcomes
• Manage a portfolio of sponsored projects through pre-award and post-award activities
• Develop proposal budgets and budget justifications
• Compile and review application components, including biosketches, supporting documentation, and sponsor-specific forms
• Review funding opportunity announcements and requests for proposals to communicate requirements, restrictions, and deadlines
• Route proposals through university systems and coordinate required approvals and institutional signatures
• Advise faculty on budget revisions and proposal modifications
• Monitor proposal status and communicate compliance, protocol, and submission requirements to principal investigators
• Monitor expenditures for compliance with sponsor guidelines, award restrictions, and university policies
• Reconcile project accounts and analyze monthly financial activity
• Provide financial reports, forecasts, and recommendations to faculty investigators
• Identify financial discrepancies and coordinate corrective actions
• Apply federal regulations, sponsor requirements, and university policies
• Review and process cost transfers and budget modifications
• Assist with effort allocation management
• Maintain records and supporting documentation for projects
• Coordinate subaward agreements and subrecipient monitoring requirements
• Facilitate award modifications, rebudgeting requests, and project changes
• Coordinate award closeout activities
• Prepare reports and analyses for departmental leadership

Grants and Contracts Administrator

Assistant

• Process vendor payments and corporate card reconciliations through Duke's online systems
• Prepare and process deposits and payment transactions
• Maintain accurate financial records and expense documentation
• Process program-related refunds and reimbursements
• Generate and format monthly reconciliation reports
• Maintain and audit constituent records
• Compile and distribute reports for directors and program coordinators
• Support data management for program planning and decision-making
• Serve as a welcoming first point of contact for visitors, participants, and stakeholders
• Manage phone calls and email inquiries
• Schedule meetings, appointments, office gatherings, and calendar activities
• Coordinate meeting logistics, room reservations, parking, and virtual meeting support
• Prepare correspondence, meeting materials, and administrative documentation
• Maintain digital files, records, reports, and reference materials
• Order and monitor office and kitchen supplies
• Assist with general office operations
• Process event registrations and troubleshoot registration issues
• Support participant travel arrangements and reimbursement processing
• Prepare registration materials, confirmations, and event resources
• Assist with virtual and in-person event logistics, including venues, catering, audio-visual support, travel, lodging, constituent and speaker support, and onsite execution
• Prepare contract templates and supporting documentation
• Route contracts for review and signatures
• Track contract completion and follow up as needed
• Coordinate payment processing after services are completed
• Assist with special projects and additional departmental responsibilities

Staff Assistant

Risk

• Provide direct patient care for new and return patients in person and virtually, including triage, physical exams, data collection, documentation, and care coordination
• Develop individualized screening and risk-reduction plans for high-risk breast patients
• Monitor patients for changes in risk status, clinical changes, and genetic updates
• Counsel and educate patients on breast cancer risk and management recommendations
• Interpret genetic test results and communicate findings to patients and care teams
• Apply hereditary cancer guidelines and evidence-based practices
• Conduct diagnostic and therapeutic procedures, including skin punch biopsies
• Order imaging, laboratory studies, and professional consultations
• Conduct pre-authorizations for recommended studies
• Prescribe appropriate interventions and risk-reducing medications
• Follow up on test results and coordinate ongoing care, including imaging and pathology results
• Conduct timely e-communication consultations from referring providers
• Communicate pertinent patient information to physicians, referring providers, nursing staff, patient resource managers, and other healthcare providers
• Document patient data, test results, laboratory results, conditions, treatment responses, and colleague communications in the electronic medical record
• Provide outpatient clinic care without inpatient, after-hours call, or operating-room responsibilities
• Participate in trainee education and team-member orientation
• Pursue continuing education in breast cancer risk
• Demonstrate professionalism, customer service, communication, critical thinking, resource utilization, and problem-solving

Advanced Practice Provider – Breast Risk Assessment

• Manage and oversee an assigned portfolio of complex grants and contracts
• Assist faculty and principal investigators with developing, preparing, and submitting grant and contract proposals
• Ensure applications and contracts meet agency and university guidelines, timelines, and deadlines
• Develop budgets and budget justifications, proof budgets for inconsistencies, and ensure accuracy
• Prepare and submit grants and contracts through the pre-award process
• Advise faculty and principal investigators on administrative proposal requirements
• Develop internal cost assessments and negotiate budgets with sponsors
• Prepare, coordinate, and review proposal elements including biosketches, justifications, and facilities and resources
• Monitor compliance with agency and university submission regulations
• Review sponsored projects through the Sponsored Projects System and Office of Research Administration
• Manage assigned projects and financial portfolios
• Monitor fiscal performance, identify concerns, and advise on budget adjustments
• Manage budget, reporting, and compliance timelines throughout grant and contract lifecycles
• Establish sub-recipient financial and reporting requirements and coordinate sub-agreements
• Reconcile monthly budget reports and submit cost transfers
• Prepare requests for re-budgeting or project modifications
• Reconcile and close sub-recipient cost objects and obtain sponsor-required reports
• Maintain financial records according to institutional retention guidelines
• Monitor patient-care expense charging and manage overdrafts
• Ensure proper recording of project revenue
• Close funded projects according to university processes and timelines
• Develop project management plans
• Manage cost-sharing adjustments and sponsor payment tracking procedures
• Apply federal and university rules to manage sponsored-award effort
• Submit reports to grants and contracts leadership when requested

Grants & Contracts Administrator

Consultant

• Serve as the BI platform and strategy lead for the PRMO Business Intelligence team
• Define BI standards, governance, and long-term analytics strategy aligned with organizational priorities
• Provide oversight of BI platforms, security, and organizational reporting frameworks
• Partner with senior and executive leadership to shape high-impact analytical initiatives
• Ensure consistency, scalability, risk management, and overall effectiveness of BI solutions
• Provide advanced technical guidance, consultation, and support to Business Process Consultants and Senior IT Analysts
• Collaborate with leadership to align BI and data analytics initiatives with business objectives
• Lead technological innovation, implementation, and optimization of BI solutions
• Resolve complex, high-risk technological and analytical problems
• Define and govern technical standards and innovation strategy for the BI environment
• Evaluate, approve, and sponsor adoption of new BI technologies
• Oversee and execute BI platform upgrades, configure reporting environments, and monitor system performance
• Troubleshoot system performance issues and report errors
• Create and manage backups to ensure data integrity
• Create, maintain, and troubleshoot Analysis Services cubes and configure cube partitions for performance
• Define and govern data visualization standards, KPI definitions, and visualization best practices
• Review and approve high-impact dashboards and guide visualization approaches for complex analytics
• Define and govern PRMO reporting priorities and establish standards for data sourcing, report design, and automation
• Approve approaches for high-impact or cross-domain reporting solutions

IT Consultant

Clinical Research

• Obtain informed consent from patients using paper consent forms and REDCap e-consent platforms
• Request and coordinate tissue samples through Duke Clinical Laboratories for clinical trial and research requests
• Register research participants in required Duke systems
• Work with leadership to ensure compliance with Duke, state, and federal regulations
• Review IRB-approved protocols for regulatory and operational compliance
• Assist investigators and research teams with specimen-related research activities
• Participate in cross-training, including biospecimen collection and patient consenting
• Assist in identifying adverse events and protocol deviations and determining reportability
• Use patient health data from the Duke electronic medical record to identify cohorts, extract medical information, and access patient samples
• Generate abstracts based on literature searches and reviews when participating in conferences
• Ensure samples comply with CHTN quality control standards and grant milestones are met
• Train new team members and contribute to training plans, group workflows, and operational design

Clinical Research Coordinator

Student

• Develop computational code for structural bioinformatics-related applications and tools
• Collaborate and consult with researchers to analyze problems, recommend technology-based solutions, and design computational strategies for biological research
• Contribute to the design, development, implementation, and testing of biocomputing tools for computational biology and genomics programs
• Develop computational biology tools using genomic data to generate biological hypotheses
• Facilitate interdisciplinary collaborations with other centers or departments
• Ensure completion of deliverables and adherence to timelines
• Analyze and resolve issues that could jeopardize performance or agreed-upon deliverables
• Perform related duties incidental to the work described

Intern

Manager

• Assess accuracy of patient class/status assignments against clinical condition, physician intent, utilization review outcomes, rules and regulatory requirements
• Support medical chart audits through accurate, timely clinical review documentation supporting medical necessity and level of care
• Support denials management and document denials adjudication activities
• Validate authorization for bedded patients and commercial initiatives within contractual timeframes
• Manage concurrent cases through resolution of care issues affecting payer approval
• Conduct initial and continued-stay reviews according to the utilization management plan
• Review records for medical necessity and collaborate with physicians and care teams
• Establish and communicate estimated length of stay and expected discharge date using GMLOS
• Apply evidence-based clinical review screening criteria and refer failed cases to the Physician Advisor or appeals process
• Facilitate denial mitigation and peer-to-peer conversations
• Collaborate on discharge planning, utilization management, care coordination and transitions from the emergency department
• Confirm orders reflect billing patient status
• Provide education to physicians and healthcare teams on utilization review and compliance
• Participate in hospital committees and quality and performance improvement activities
• Complete retrospective medical necessity reviews and written appeals for applicable audits and denials

Utilization Manager

• Assess accuracy of patient class/status assignments against clinical condition, physician intent, utilization review outcomes, rules, and regulatory requirements
• Support medical chart audits with accurate, timely clinical review documentation supporting medical necessity and level of care
• Document denial adjudication activities and actively work to overturn threatened denials
• Validate authorization for bedded patients and commercial initiatives within contractual timeframes
• Manage concurrent cases through resolution affecting payer approval of medically necessary care
• Conduct initial and continued-stay reviews according to the utilization management plan
• Review records for medical necessity and collaborate with physicians and care teams
• Establish and communicate estimated length of stay and expected discharge date using GMLOS
• Apply evidence-based clinical review screening criteria and refer failed criteria to the Physician Advisor or appeals process
• Facilitate denial mitigation and peer-to-peer conversations
• Collaborate with case managers, social workers, physicians, and care teams on discharge planning and utilization management
• Confirm orders reflect billing patient status and partner with Physician Advisors, compliance, and revenue cycle teams
• Provide education to physicians and healthcare teams on utilization review and compliance
• Maintain relationships with internal and external customers and effective care coordination communication
• Participate in a hospital committee
• Support quality and performance improvement activities related to resource utilization, care delivery, patient flow, capacity management, and clinical cost reduction
• Complete retrospective medical necessity reviews and written appeals for applicable post-bill audits and denials
• Provide education and feedback to Utilization Managers and providers
• Proactively screen and assess high-risk, potential readmit, and admitted patient encounters in the emergency department
• Collaborate with ED treatment teams to prevent inappropriate admissions and facilitate community referrals and post-discharge arrangements
• Support transitions from the ED to inpatient care

• Take medical histories and record vital signs
• Explain treatment procedures to patients and prepare patients for examinations and procedures
• Assist medical and nursing staff during examinations and procedures
• Collect and prepare laboratory specimens and perform basic in-clinic laboratory tests
• Take electrocardiograms
• Remove sutures and staples
• Change sterile and non-sterile dressings
• Promote patient and family understanding of educational content and involvement in the plan of care
• Document in patient records
• Dispose of contaminated supplies and process instruments, including high-level disinfection and sterilization
• Telephone prescriptions to pharmacies
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed
• Greet patients and answer telephones
• Schedule appointments, including arrival appointments in MaestroCare
• Check out patients and schedule referrals
• Arrange hospital admissions and laboratory services
• Update and file patient medical records
• Complete insurance forms and handle billing and bookkeeping, including copays and account collections
• Handle correspondence and order clinical and clerical supplies and forms
• Serve as a liaison for clinic activities such as Joint Commission and falls, and/or participate in clinic committees
• Perform other clinical functions delegated and supervised by the physician and other administrative duties as directed