Duke Careers

Technician

• Develop and maintain relationships with community organizations and local stakeholders
• Represent the research study at meetings, outreach events, and community gatherings
• Deliver presentations and answer questions about the study
• Support community-based recruitment efforts
• Recruit participants through telephone outreach, community events, and in-person visits
• Share study information using approved recruitment materials
• Conduct standardized eligibility screenings and document participant responses
• Explain study objectives, procedures, risks, benefits, and participant rights
• Obtain informed consent in accordance with Duke and regulatory requirements
• Schedule and conduct approximately 90-minute in-person assessments
• Collect blood spot samples and biometric measurements
• Package, label, document, and transport biological specimens
• Coordinate secure transmission of specimens to Duke
• Maintain chain-of-custody and specimen integrity
• Review and verify research data for accuracy and completeness
• Identify and resolve discrepancies in study records
• Introduce participants to the longitudinal assessment process
• Provide ongoing support by phone, text messaging, and email
• Monitor participation and encourage continued engagement
• Work with the project manager, project leader, PI team, and study team members
• Attend weekly virtual meetings and support research presentations, manuscript development, and publication

Senior Research Data Technician

Program Coordinator

• Plan and execute OBCS lectures, workshops, student gatherings, webinars, annual theme events, and community engagement activities
• Coordinate event logistics, including scheduling, registration, hospitality, travel, lodging, venue preparation, and participant support
• Provide on-site and virtual event support
• Travel with students to conferences and OBCS-related events as needed
• Foster a welcoming, hospitable, and inclusive environment for students and visitors
• Engage with students, alumni, clergy, faculty, staff, and community partners
• Support the spiritual and communal life of the Office through relationship building and student engagement
• Collaborate with OBCS leadership to develop annual themes, programming concepts, and strategic initiatives
• Research resources, speakers, and content and assist in evaluating programs and events
• Provide day-to-day administrative support
• Assist with budgeting and financial administration
• Coordinate purchasing, reimbursements, honoraria, travel expenses, payments, and related financial processes
• Maintain organized records and support operational efficiency
• Communicate OBCS’s mission, impact, and opportunities
• Maintain website content and digital communications with Duke Divinity School Communications
• Create and coordinate social media and online platform updates
• Collaborate with Program Coordinators and Staff Assistants across Houses, Centers, and Initiatives
• Participate in cross-training, team meetings, shared processes, and collaborative projects
• Provide administrative, communications, programmatic, and event support to other HCIs as assigned

Associate

• Coordinate and participate in daily clinic preparation activities
• Review next-day patients and complete preparation activities
• Enter pre-visit orders and prepare new patient charts
• Manage patient records, reports, forms, insurance cards, and medical documentation
• Check patients in and out and verify and update patient information in Maestro Care
• Present required forms, educate patients, and obtain signatures
• Collect and post copayments and account balances
• Coordinate laboratory tests, procedures, ancillary services, and referrals
• Prepare, audit, batch, and post encounter forms and charges in Maestro Care
• Schedule tests, procedures, return appointments, and primary or referring physician visits
• Explain billing and determine cash collections based on insurance plans
• Answer telephones, take and distribute messages, and accurately report medical information
• Disseminate messages according to practice communication standards

Patient Service Associate – Part-time

Nurse Practitioner

• Provide high-quality, evidence-based cardiovascular care through a dedicated digital platform for established patients
• Conduct comprehensive virtual follow-up visits for cardiology patients using approved telehealth platforms
• Provide care across General Cardiology, Electrophysiology, and Heart Failure
• Review patient symptoms, interval history, medication adherence, and clinical progress
• Evaluate laboratory results, cardiac imaging, rhythm monitoring, stress testing, echocardiograms, and other cardiovascular diagnostic studies
• Support optimization of medical therapy and coordinate ongoing management
• Determine appropriate follow-up intervals and coordinate future virtual or in-person appointments based on clinical needs
• Review incoming cardiology consultation requests from internal and external referral sources
• Collaborate with Heart Center Communications to support timely scheduling and appropriate patient placement
• Facilitate communication between referring providers and cardiology specialists when additional clinical guidance is needed
• Provide patient education regarding diagnoses, medications, lifestyle modifications, and disease management
• Perform structured morning chart review, including outstanding diagnostic testing and recent hospitalizations or emergency department visits
• Facilitate appropriate escalation of care when needed
• Work closely with cardiologists, nursing staff, and other multidisciplinary team members to support timely, patient-centered care

Nurse Practitioner – Cardiology

Manager

• Assess accuracy of patient class/status assignments based on clinical condition, physician intent, utilization review outcomes, rules, and regulatory requirements
• Support medical chart audits through accurate, timely, and informative clinical review documentation
• Support denials management and work to overturn threatened denials
• Validate authorizations for bedded patients and commercial initiatives within contractual timeframes
• Manage concurrent cases through resolution and conduct initial and continued-stay reviews
• Review records for medical necessity and collaborate with physicians and care teams
• Establish and communicate estimated length of stay and expected discharge dates using GMLOS
• Apply evidence-based clinical review screening criteria and refer failed cases to Physician Advisors or appeals
• Facilitate denial mitigation and peer-to-peer conversations
• Collaborate with case managers, clinical social workers, physicians, and care teams on discharge planning and utilization management
• Confirm orders reflect billing patient status and partner with Physician Advisors, compliance, and revenue cycle teams
• Educate physicians and healthcare teams on utilization review and compliance processes
• Provide feedback to improve payer negotiations
• Maintain relationships and communication with internal and external customers
• Participate in a hospital committee
• Collaborate on quality and performance improvement, resource utilization, patient flow, capacity management, and clinical cost reduction
• Complete retrospective medical necessity reviews and written appeals for regulatory agency and Medicare Advantage audits
• Provide education and feedback to Utilization Managers and providers
• Proactively screen and assess high-risk, potential readmission, and admitted patient encounters in the emergency department
• Facilitate community referrals, post-discharge arrangements, and transitions from the ED to inpatient care

Utilization Manager – Behavioral Health

Medical Billing and Coding

• Review complex medical records and accurately code primary and secondary diagnoses and procedures using ICD-10-CM and CPT/CPT-4 conventions
• Coordinate and review the work of designated or subordinate employees
• Conduct regular audits to ensure work quality and quantity
• Research, develop, and present continuing education programs
• Sequence diagnoses and procedures according to coding guidelines
• Ensure accurate DRG/APC assignment
• Abstract and compile medical-record data for optimal reimbursement of hospital or professional charges
• Consult with and educate physicians on coding practices and conventions
• Communicate with nursing and ancillary services personnel to obtain documentation needed for accurate coding
• Maintain knowledge of anatomy, physiology, medical terminology, disease processes, surgical techniques, and coding guidelines through continuing education
• Assist with special projects and perform related duties

Medical Records Coder II

Nurse

• Complete the six- to nine-month New to the Operating Room training program
• Provide and supervise direct and indirect total nursing care
• Use the nursing process: assess, plan, implement, and evaluate patient care
• Plan and provide advanced and/or specialized nursing care under the DUHS Professional Practice model
• Provide nursing services to patients and families
• Participate in the clinical ladder program, educational activities, departmental committees, research projects, and other health-related projects as assigned
• Deliver outstanding customer service and maintain respectful relationships
• Scrub and circulate in operating-room specialties according to the assigned service line and location
• Adjust schedules after orientation based on unit needs, preceptor schedules, individual progress, and management discretion

Registered Nurse, New Grad or Experienced – New to the OR Program

General

• Virtually maintain constant direct observation and visualization of identified patients under registered nurse or virtual registered nurse supervision
• Monitor changes in patients' physical, emotional, mental, and behavioral conditions
• Communicate patient status and changes to bedside and virtual nursing teams
• Document observations in the electronic health record
• Escalate unsafe events through alarms or redirections
• Monitor patients in seclusion and/or restraint
• Collaborate with bedside and virtual nursing staff on patient safety plans of care
• Participate in reviewing work-area activities and processes and help implement service improvements
• Comply with regulatory and legal requirements
• Find and order RSO carts when needed
• Assign workstations each shift
• Receive handoffs from bedside nursing staff and share observation assignments with RSOs
• Help bedside teams set up carts, troubleshoot audio/video issues, and discontinue carts
• Perform other related duties

Safety Observer – Patient Attendant Aide Float Pool – PRN

• Provide direct patient care to adult patients with advanced heart failure in an outpatient setting
• Evaluate established cardiovascular/heart failure patients and patients requiring early post-discharge follow-up
• Assess and diagnose clinical conditions; develop treatment plans, priorities, and outcomes; and evaluate care effectiveness and cost efficiency
• Perform comprehensive histories, physical examinations, and medical decision-making
• Develop and implement plans of care, including medication reconciliation and titration
• Document patient encounters, findings, diagnostic results, treatment plans, responses, and communications with the supervising physician
• Order, review, interpret, and communicate laboratory and diagnostic study results
• Facilitate and coordinate echocardiograms, stress testing, cardiac MRI, cardiac catheterization, laboratory studies, and other evaluations
• Educate patients and families regarding diagnoses, medications, treatment plans, procedures, risks, benefits, and expected outcomes
• Coordinate care with referring and consulting providers and obtain outside records and test results
• Manage MAESTRO in-basket messages and complete clinical and administrative documentation
• Perform procedures and use prescriptive authority within approved scope, credentialing, practice agreements, and North Carolina regulations
• Collaborate with the Advanced Heart Failure Medicine team at Duke Raleigh Hospital and Duke University Health System
• Provide patient, family, and staff education; assist with orientation and training; and serve as a clinical resource and role model
• Incorporate evidence-based practice and current research into care
• Participate in quality improvement, research, professional development, and required supervisory/performance evaluation activities
• Work 40 hours per week across five shifts, including at least eight patient-facing sessions and eight hours of dedicated administrative time

Nurse Practitioner, Physician Assistant – Cardiology, Advanced Heart Failure

Administration

• Work within the School of Medicine Shared Research Administration Resource Group to manage an assigned portfolio of complex grants and contracts
• Assist departmental faculty/PI with development, preparation, and submission of grant and contract proposals
• Ensure applications and contracts meet agency and university guidelines, timelines, and deadlines
• Enter and route proposals for further review in a timely manner
• Develop budgets and budget justifications, proofing for inconsistencies and accuracy
• Prepare and submit grants and contracts through the pre-award process using sponsor and Duke regulations
• Advise faculty/PI on administrative requirements for proposal submissions
• Assist with internal cost assessments, budget development, and sponsor negotiations
• Prepare, coordinate, and review proposal elements including biosketches, justifications, and facilities and resources
• Verify financial information and appropriate overhead rates
• Review sponsored projects in the Sponsored Projects System for compliance and institutional signatures
• Manage assigned projects and financial project portfolios
• Monitor fiscal performance, identify concerns, and advise on budget adjustments and revisions
• Monitor proposal status and research protection protocol requirements and deadlines
• Manage budget, reporting, and compliance timelines throughout the grant or contract lifecycle
• Establish sub-recipient financial and reporting requirements and coordinate sub-agreements with ORA
• Reconcile monthly budget reports and submit cost transfers and corrections
• Prepare requests for re-budgeting or modifying funded projects
• Reconcile and close sub-recipient cost objects and obtain sponsor-required reports
• Maintain financial records according to institutional retention guidelines
• Monitor patient care expense charging and manage overdrafts
• Ensure proper recording of project revenue and close funded projects
• Develop project management plans for faculty/PI or senior grants administrator review
• Make cost-sharing adjustments when necessary
• Establish and maintain SOPs for handling and tracking sponsor payments
• Interpret departmental policies and procedures and issue operating instructions
• Submit reports to grants and contracts leadership when requested

Grants and Contracts Administrator

• Develop and validate automated methods for analyzing caregiver-child interactions using computer vision, multimodal machine learning, and artificial intelligence
• Create scalable approaches to measure shared visual attention, caregiver positioning, speech, and dyadic engagement using video, audio, pose, and object information
• Design, implement, and evaluate computational models and reproducible analytical pipelines
• Validate automated behavioral measures against expert human coding standards
• Develop approaches supporting objective measurement of caregiver intervention fidelity and child behavioral outcomes within Naturalistic Developmental Behavioral Interventions
• Contribute to SenseToKnow computational method development and behavioral feature extraction
• Develop and refine computational models supporting digital behavioral assessment and autism identification
• Collaborate with multidisciplinary researchers on studies, publications, and future research initiatives
• Translate advanced computational methods into scalable real-world applications
• Partner with experts in child development, psychiatry, engineering, computer vision, and machine learning
• Contribute to study design, scientific strategy, and interdisciplinary research planning
• Prepare manuscripts for peer-reviewed journals
• Present findings at scientific meetings and conferences
• Contribute to grant proposals and future research opportunities
• Mentor students and research staff as appropriate
• Conduct independent research supporting progression toward an academic or research-focused career
• Maintain research records and ensure compliance with Duke research policies and standards

Postdoctoral Associate

Team Lead

• Provide expert support and perform all duties of a Financial Care Counselor
• Support and oversee daily registration and financial counseling activities
• Coordinate patient registration, scheduling, arrival, point-of-service collections, cash management, work queues, financial counseling, training, and patient/workflow coordination
• Provide real-time coaching and feedback to Financial Care Counselors
• Support the Service Access Manager with front-end revenue cycle activities
• Plan work schedules and daily FCC assignments, modifying them as needed
• Identify needs for supplies and resources and ensure proper inventory, use, and placement
• Identify improvement opportunities and monitor initiatives to improve customer satisfaction and meet metrics
• Review revenue cycle reports, track trends and outcomes, identify system issues, and provide staff feedback
• Monitor adherence to policies and procedures and ensure high-quality outcomes
• Round with team members to evaluate scripting and patient interactions
• Monitor hospital work queues and ensure timely account resolution
• Provide coverage when the Service Access Manager is unavailable and escalate urgent issues
• Participate in interviewing, hiring feedback, employee evaluations, orientation, training, coaching, and performance development
• Share departmental procedures and updates with the team
• Participate in staff meetings, quality initiatives, huddles, root cause analysis, and quality/safety event response
• Lead and participate in training activities and group meetings
• Follow downtime procedures during system outages
• Support new technology implementations and train staff on related processes
• Manage team issues and follow cash, deposit, and internal control audit procedures
• Perform other duties assigned by Hospital Service Access leadership

Patient Account Team Lead

Reimbursement Specialist

• Compile, analyze, and report on departmental operating-unit performance
• Analyze departmental reports and provide feedback
• Ensure accurate and compliant charge items and resolve billing inconsistencies
• Coordinate projects and audits to improve revenue-cycle, charging, billing, and collection processes
• Assist management with forecasting using historical information
• Work with directors, managers, and relevant personnel to ensure budgetary compliance
• Manage accounts-receivable and/or financial-reporting systems and prepare reports and analyses for PRMO, DUHS, and PDC leadership
• Coordinate communication among insurance companies, governmental agencies, providers, and support staff
• Track and report departmental performance indicators and goals
• Recommend improvements to financial systems and conduct operating-unit audits
• Help develop departmental goals and objectives
• Manage and delegate database inquiries when needed
• Create work assignments and train employees
• Maintain relationships with internal and external agencies and professional organizations
• Serve as liaison between physicians and the PRMO when needed
• Conduct employee quality reviews and provide feedback to management and employees
• Develop and provide job-specific training
• Perform other related duties

Reimbursement Specialist – Outpatient Medication Authorization

Dietitian

• Coordinate all phases of nutrition care, including assessment, care planning, monitoring, education, and counseling
• Provide specialized medical nutrition therapy primarily for General Pediatric patient populations
• Evaluate, interpret, monitor, and document nutritional status and needs of inpatients and outpatients
• Provide age-specific nutrition counseling addressing patients' and families' cultural needs
• Develop, review, update, and implement educational materials
• Write orders for diet, supplements, enteral/parenteral nutrition, and laboratory data per hospital policy
• Function as an integral member of the clinical interdisciplinary team
• Precept dietetic interns and train newly hired clinical staff
• Supervise the daily work of registered dietetic technicians and provide input into evaluations
• Comply with performance improvement plans, JCAHO, licensing, accrediting, regulatory, meeting, and attendance standards
• At Levels II–III, integrate research and education into practice, share new practice knowledge, and provide specialty-area expertise, oversight, and leadership

Clinical Dietitian – Inpatient Pediatrics

Physician

• Provide and document direct nursing care for assigned patients under the supervision of a registered nurse or physician
• Follow physician orders and the nursing plan of care
• Report patient responses to a registered nurse for evaluation, intervention, and modification of the care plan
• Assist healthcare personnel in delivering patient care
• Assist physicians and nursing personnel with diagnostic procedures
• Evaluate nursing care, patient responses, and nursing priorities
• Assist with policies and procedures supporting patient comfort and safety
• Maintain the care environment, equipment, and material resources
• Identify clinical or operational performance improvement opportunities and participate in improvement activities
• Assist with material resource control, equipment effectiveness appraisal, and reporting malfunctions
• Participate in in-service education and service conferences
• Assist in training new employees
• Perform other related duties