Edenred

Tax Service Specialist

Edenred
Posted 10/21/2026full-timeFrankfurt • GermanyJuniorMid-LevelWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VAT and mineral oil tax refunds while providing exceptional customer service and support. Proficient in process optimization and quality management, with strong analytical skills and bilingual communication in German and English.

Highest-signal resume keywords
VAT ExpertiseCustomer Service ExperienceProcess OptimizationBilingual CommunicationAnalytical Mindset

About the role

Key responsibilities & impact
  • Support the sales teams with questions relating to tax service products
  • Serve as the subject-matter expert for VAT and mineral oil tax refunds
  • Process and administer refund agreements
  • Coordinate complaints with service partners and the Finance team
  • Define and optimize processes in collaboration with partners, Sales, and Customer Excellence
  • Support the introduction of new processes and products
  • Ensure high service standards through quality management
  • Independently handle financial tasks following the payment of refunds
  • Create training materials and onboard new employees

Requirements

What you’ll need
  • Successfully completed commercial training or an equivalent qualification
  • Several years of professional experience in customer service
  • Proficiency in standard MS Office applications
  • Strong understanding of processes, figures, and facts, combined with an analytical and solution-oriented mindset
  • Strong customer focus
  • Very good written and spoken German and English skills
  • Application documents accepted in German or English

Benefits

Comp & perks
  • Flexible working hours: We consider it essential to support an optimal balance between family, leisure, and work.
  • Shopping card: The Ticket Plus City Card is topped up with €50 per month for all employees.
  • Mobile working: Whether working from home or on-site as part of the team, flexibility is a key priority for us.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Tax Service ProductsRefund AgreementsFinancial Task ManagementQuality ManagementMS Office Proficiency
Soft Skills
Customer FocusSolution-Oriented Mindset
Certifications & Qualifications
Commercial Training
Industry Keywords
VATMineral Oil Tax RefundsCustomer ExcellenceProcess DefinitionService Standards