Engel & Völkers Deutschland

Business Operations

• Lead the accounting specialist and provide vacation cover
• Own and further develop the finance toolchain comprising Airtable, Agicap and easybill
• Manage and coordinate collaboration with the tax advisor
• Manage contracts, employment references, personnel files and Personio as the central HR system
• Create and publish job postings
• Prepare monthly payroll, including bonuses and special payments
• Organize smooth onboarding and offboarding processes
• Advise employees and managers on HR and employment law matters
• Organize training and support professional development discussions
• Monitor compliance, data protection and HR metrics
• Oversee incoming mail and invoices for all companies within the group
• Organize and keep corporate and contract documentation up to date
• Redesign and automate back-office processes
• Build AI-powered workflows for document processing, deadline management and correspondence
• Manage the external IT service provider and oversee hardware and leasing contracts
• Manage relationships with the landlords of 30 shops
• Administer lease agreements and service charge statements
• Coordinate maintenance and renovation projects
• Organize the Christmas party, team events and workshops
• Manage employee benefits and strengthen employee retention
• Promote the well-being of 140 colleagues and independent commercial agents

Head of Business Operations

Business Development Rep

• Qualify leads generated through the brand’s visibility and marketing investments
• Schedule valuation appointments for the sales teams
• Leverage the customer database and follow up with clients
• Identify the urgency of projects and pass opportunities to the sales teams
• Meet the expected number of calls per day
• Contribute to improving the customer qualification process
• Classify leads in the CRM
• Document interactions and update the customer database
• Refer clients’ real estate projects to maximize conversion opportunities
• Follow up on assigned leads and monitor their sales handling

Business Development Representative, SDR

Operations

• Support the configuration, maintenance, and technical optimization of service tools
• Actively contribute to process mapping and translating business requirements into automated, efficient workflows
• Advise business departments on transitioning and digitizing day-to-day workflows
• Support the integration of REST API connections
• Make minor frontend adjustments using HTML, CSS, or Liquid
• Independently identify optimization opportunities in IT and business processes
• Enhance the global user experience

Working Student – Product & Process Operations

• Qualify leads generated through the brand’s visibility and marketing investments
• Schedule valuation appointments for the sales teams
• Leverage the database and follow up with clients by monitoring previous inquiries
• Identify the urgency of clients’ projects and pass opportunities to the sales teams according to allocation rules
• Make the expected number of calls per day to ensure prompt contact
• Contribute to improving the customer qualification process
• Classify lead types in the CRM
• Document interactions and update the customer database
• Refer clients’ real estate projects to maximize conversion opportunities
• Follow up on recently assigned leads and monitor their sales handling in the CRM

Head of Business Operations

Business Development Representative, SDR

Working Student – Product & Process Operations

Business Development Representative – SDR