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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving capabilities in fraud detection and risk management, with a functional understanding of federal and state laws related to fraud. Proficient in communication and collaboration to support fraud operations and enhance processes.
Highest-signal resume keywords
Fraud DetectionAnalytical SkillsCommunication SkillsMicrosoft Office SuiteBank Fraud Industry Trends
About the role
Key responsibilities & impact- Review, analyze, and decision fraud detection system alerts
- Communicate with customers and bank personnel regarding fraud risk and concerns
- Open and prepare fraud cases
- Escalate fraud matters to supervisory staff
- Provide fraud-related support to the Bank's first line of defense
- Work with business units to understand alerted activity and ensure legal compliance
- Meet scheduling, time tracking, performance, quality, and customer service standards
- Support Fraud Detection, Fraud Communication, and Domestic Collections teams as needed
- Assist Fraud Operations leadership with policies and procedures to enhance processes and reduce fraud risk
Requirements
What you’ll need- One to three years of experience in fraud, banking, investigative work, or a related field preferred
- Associate's degree or equivalent work experience
- Strong analytical, problem-solving, multi-tasking, and conflict resolution skills
- Strong oral and written communication skills
- Functional understanding of federal and state laws and regulations related to fraud
- Functional understanding of bank fraud industry trends
- Proficiency with Microsoft Office Suite
- Ability to make decisions or escalate matters to management
- Ability to work independently and complete assigned work accurately and timely
- Ability to collaborate, adapt to change, and accept challenging assignments
Benefits
Comp & perks- Comprehensive benefits programs supporting physical, financial, emotional, and social well-being
- Differentiated compensation offerings
- Employee recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud AnalysisDecision MakingLegal ComplianceCase PreparationPerformance Tracking
Soft Skills
Problem-SolvingMulti-TaskingConflict ResolutionAdaptabilityCollaboration
Industry Keywords
Fraud RiskBankingInvestigative WorkFraud CommunicationDomestic Collections