Finnet

Backend Engineer

• Work end to end on the evolution of backend solutions, from understanding the problem through implementation, deployment, and production monitoring
• Develop, enhance, and maintain applications, APIs, and services using Node.js as the primary technology stack
• Develop and maintain REST APIs and integrations between internal and external systems
• Work with distributed architectures, microservices, service-to-service communication, and messaging
• Participate in defining and evolving solution architectures
• Apply Clean Code, Design Patterns, and software architecture principles
• Create and maintain unit and integration tests
• Implement resilience mechanisms such as Retry, Timeout, Circuit Breaker, and Fallback
• Investigate incidents, analyze logs, and diagnose issues in applications, integrations, and databases
• Identify root causes and propose permanent solutions
• Work with relational databases, including creating, reviewing, and analyzing SQL queries
• Support performance analysis and database troubleshooting
• Use Azure DevOps, including version control, pull requests, and CI/CD pipelines
• Participate in code reviews and technical discussions
• Assess solution impacts, risks, dependencies, effort, and complexity
• Monitor applications in production and contribute to incident resolution
• Collaborate with Development, Product, Quality, Infrastructure, Security, and other teams
• Share knowledge and contribute to the team’s technical growth
• Identify opportunities for automation and continuous improvement
• Interact, when necessary, with systems and services developed in Python or Java

Senior Systems Development Analyst – Node.js Backend

Analyst

• Support Corporate Education and Training & Development (T&D) initiatives.
• Build learning pathways, curate and produce content, administer LMS/LXP platforms, deliver training, and track performance indicators.
• Support Onboarding, Internship and Apprenticeship, Leadership Academy, and Talent Acceleration programs.
• Act as a partner to business areas by identifying development needs and translating organizational challenges into learning solutions.
• Lead briefing, diagnosis, and alignment meetings to identify training needs (TNA).
• Support the development of educational strategies aligned with the company’s culture, competencies, and objectives.
• Manage training and development projects, tracking schedules, deliverables, and performance indicators.
• Structure in-person, online, hybrid, synchronous, and asynchronous learning paths, journeys, and experiences.
• Curate, update, and organize educational content.
• Produce presentations, scripts, manuals, quizzes, assessments, videos, guides, and support materials.
• Develop SCORM content using Articulate 360.
• Apply adult learning principles, instructional design, storytelling, gamification, microlearning, and experiential learning.
• Use Generative AI to create, review, and personalize content.
• Administer LMS and LXP platforms, including Learning.rocks, ensuring content organization, updates, and availability.
• Monitor the user experience and propose continuous improvements to the learning journey.
• Measure the effectiveness of training initiatives through pre- and post-training assessments.
• Monitor participation, engagement, completion, and learning metrics.
• Prepare reports, dashboards, and executive presentations.
• Generate insights to support decision-making and the advancement of development initiatives.
• Support the planning, execution, and monitoring of corporate programs, workshops, and learning events.
• Contribute to initiatives that strengthen the organizational culture.
• Deliver training sessions, workshops, and development meetings for audiences at different organizational levels.
• Support in-person and virtual initiatives related to people development.
• Act as a knowledge multiplier and facilitator of learning experiences.

Training and Development Analyst – Mid-Level

Customer Support

• Support customer registration and onboarding activities
• Keep customer registration data up to date, ensuring the quality and accuracy of information
• Review submitted documentation, verifying the integrity and consistency of data
• Block, unblock, add, and remove users in systems
• Handle and follow up on support tickets, seeking prompt solutions and a positive customer experience
• Provide support by phone, email, and chat
• Guide customers on how to use portals and answer questions about functionality
• Communicate clearly, empathetically, and objectively, tailoring guidance to customers’ needs
• Keep customers updated on the progress of their requests
• Support customers with software reinstallation and configuration processes
• Verify the validation and processing of files submitted by customers to banks
• Analyze requests and processes, identifying errors or inconsistencies and determining the appropriate course of action
• Open and follow up on tickets escalated to the Product team
• Collaborate with other departments to help resolve customer requests
• Share learnings and best practices with the team
• Support the onboarding of new employees
• Contribute to a collaborative environment and the continuous improvement of the customer experience

Customer Experience Analyst – Registration, Support

• Develop, enhance, and maintain systems, APIs, and services used in Finnet’s solutions
• Develop applications using Python, Node.js, and Java
• Develop and maintain REST APIs and system integrations
• Work with distributed architectures, service-to-service communication, and messaging
• Investigate incidents, analyze logs, and diagnose issues in applications, integrations, and databases
• Identify root causes and propose permanent solutions
• Participate in defining and evolving solution architectures
• Apply Clean Code, Design Patterns, and software architecture principles
• Implement retry, timeout, circuit breaker, and fallback mechanisms, including Resilience4j
• Create and maintain unit and integration tests
• Work with relational databases and SQL queries
• Support database troubleshooting and performance analysis
• Use Azure DevOps, version control, pull requests, pipelines, and CI/CD
• Participate in code reviews and technical discussions
• Assess solution impacts, risks, and effort
• Monitor production applications and resolve incidents
• Collaborate with development, product, quality, infrastructure, security, and other teams
• Share knowledge and contribute to the team’s technical growth
• Identify opportunities for automation and continuous improvement

Mid-Level Systems Development Analyst

Communications

• Ensure strategic alignment among the company, its leaders, and employees.
• Manage internal communications and strengthen the organizational culture.
• Execute employee engagement initiatives to promote engagement, belonging, and connection with business objectives.
• Plan, structure, and execute the annual internal communications calendar.
• Communicate corporate, strategic, and institutional information.
• Manage internal channels, ensuring consistency, clarity, and message alignment.
• Develop communication plans for corporate projects, organizational changes, and strategic initiatives.
• Support leaders in developing speeches, announcements, and presentations.
• Create, implement, and monitor internal campaigns focused on culture, recognition, ESG, well-being, employee experience, and employer branding.
• Plan and coordinate corporate events, commemorative activities, and recognition programs.
• Develop initiatives to foster collaboration across departments and strengthen organizational values.
• Contribute to strengthening the employee value proposition (EVP).
• Serve as a guardian of the organizational culture and support change management and cultural transformation initiatives.
• Lead initiatives that foster a sense of belonging and pride in being part of the organization.
• Support employee engagement surveys, eNPS, and employee experience metrics.
• Lead, develop, and oversee the Internal Communications and Employee Engagement team.
• Define departmental goals, priorities, and performance indicators.
• Ensure technical quality, timely delivery, and operational efficiency.
• Promote the team’s continuous development.
• Establish KPIs and dashboards, monitor metrics, and prepare executive analyses and reports.
• Identify opportunities to automate processes and use AI to improve communication productivity and personalization.
• Act as a strategic partner to business units and maintain strong relationships with leaders and corporate departments.
• Manage performance, conduct feedback sessions and individual development plans (IDPs), track goals, allocate assignments, and foster a healthy environment, collaboration, and high performance.

Internal Communications and Employee Engagement Supervisor

• Lead studies, analyses and projects related to the organization’s job and salary structures.
• Prepare, review and maintain job descriptions, ensuring alignment with responsibilities and the organizational structure.
• Conduct job analyses, evaluations and classifications using market methodologies.
• Develop and monitor salary structures, career paths and internal mobility policies.
• Conduct salary and benefits surveys, analyzing market trends and practices.
• Prepare salary placement studies for promotions, transfers, merit increases and organizational movements.
• Support leaders and HR business partners in decision-making related to compensation and organizational structure.
• Conduct internal equity and external competitiveness analyses, proposing improvements and adjustments when necessary.
• Build metrics, dashboards and management reports to support people management.
• Participate in organizational review, workforce sizing and organizational design projects.
• Ensure compensation policies remain up to date and compliant with market practices and company guidelines.
• Serve as a technical subject-matter expert on compensation topics, contributing to the development of the area’s best practices.
• Act as a strategic partner to HR and leadership, contributing to a competitive, sustainable compensation structure aligned with the company’s growth objectives.

Senior Systems Development Analyst – Node.js Backend

Training and Development Analyst – Mid-Level

Customer Experience Analyst – Registration, Support

Mid-Level Systems Development Analyst

Internal Communications and Employee Engagement Supervisor

Senior Compensation Analyst – Job Architecture, Salary Structures and Organizational Design