First American

Engineering Manager

• Lead one or more distributed engineering teams designing, building, and operating modern cloud-native and AI-powered software systems
• Create an inclusive, psychologically safe environment where engineers can grow, collaborate, and deliver results
• Coach engineers through feedback, career development, performance management, and mentoring
• Build hiring pipelines, make hiring decisions, and raise the engineering talent bar
• Own predictable delivery by establishing priorities, planning mechanisms, and execution discipline
• Remove obstacles, manage competing priorities, and ensure high-quality software delivery aligned with business objectives
• Measure team health with engineering and operational metrics to improve velocity, quality, and customer outcomes
• Partner with Product Management, Design, Architecture, Security, and Business stakeholders to align roadmaps and priorities
• Translate ambiguous business problems into executable engineering plans
• Champion responsible AI adoption across the software development lifecycle
• Ensure effective use of AI-assisted development tools while maintaining quality, security, and engineering judgment
• Evaluate opportunities for AI-powered products and agentic systems with governance, observability, and operational safeguards
• Establish operational practices supporting secure, observable, resilient, scalable, and maintainable software
• Drive improvements through metrics, postmortems, incident reviews, SLOs, automation, and engineering health initiatives
• Develop planning, estimation, sprint, release, metrics, on-call, documentation, technical debt, and workflow systems
• Simplify processes, reduce friction, and improve engineering productivity
• Guide technical decision-making, review architecture and design proposals, and encourage sound engineering tradeoffs
• Partner with senior and staff engineers to evolve technical direction while empowering independent decisions

Engineering Manager, AI-Native Platform

Operations

• Set the overall vision for a specific operation within the Division and align it with business strategy
• Lead the divisional operation function to deliver value, efficiency, and resilience
• Direct and develop goals, objectives, and work standards for a Functional Unit
• Develop and implement policies and procedures complying with regulatory and statutory guidelines, rules, and standards
• Plan, organize, administer, review, and evaluate professional, technical, and office support staff through subordinate managers and supervisors
• Develop work teams and improve Functional Unit policies and procedures
• Administer the Functional Unit’s annual and strategic goals
• Confer with Executive Management regarding departmental requirements and solutions
• Facilitate problem resolution and development of new initiatives supporting business segments
• Authorize projects, set priorities, and approve project designs and cost estimates

VP, Division Operations

Customer Specialist

• Establish, build, and maintain mutually beneficial relationships with assigned Specialty Markets clients
• Provide first-tier/routine and second-tier/complex customer service
• Analyze customer needs, identify problems, research issues, and recommend solutions
• Perform trend analysis of issues and market conditions, resulting in product, policy, or process changes
• Visit client offices for customer contact, servicing, public relations, training, and retention
• Partner with the sales department by providing information and recommendations on customer needs
• Install equipment, hardware, and software
• Provide customer training and product demonstrations, including customized presentations and delivery
• Liaise with offshore customer service operations and provide training and second-tier customer service support
• Recommend process improvements, product enhancements, and software changes
• Test alpha software and provide customer-perspective recommendations
• Provide technical support by analyzing customer systems, troubleshooting problems, coordinating fixes, and resolving issues
• Participate in sales activities, including recommending and closing enhancements/add-ons, customer sign-ups, pricing plans, contracts, and trade shows
• Work under general supervision while setting priorities and objectives
• Refer issues above scope of responsibility and approval limits to the next-level underwriter

Customer Account Specialist

Account Executive

• Manage mid-size to larger and/or more complex clients with larger portfolios, new products, or intensive oversight requirements
• Analyze client business structures, cultures, goals, needs, and future servicing strategies
• Identify cross-sale and revenue-generating opportunities
• Prepare and conduct monthly business reviews with clients
• Monitor company performance against contractual requirements, Service Level Agreements, and KPIs
• Resolve issues between clients and internal operational units
• Work with clients and internal business units on contract changes, change requests, and statements of work
• Deliver global communications regarding incidents, process changes, enhancements, and company information
• Educate clients on company technology and processes
• Address or escalate client concerns
• Coach clients on reporting tools and fulfill ad-hoc reporting requests by creating and enhancing reports
• Participate in management meetings, business-to-business presentations, and onsite client visits
• Create client training materials to assist internal business units
• Coordinate initiatives and projects and facilitate solutions with internal and servicing teams
• Partner with internal managers on client trends, satisfaction, contract adherence, and company risk

Senior Account Executive

Underwriter

• Support closing processes for national commercial real estate transactions
• Prepare invoices
• Route title comments and underwriting requests
• Order title and tax updates
• Assemble and calculate pricing information
• Record fees and transfer tax information
• Review and interpret commercial real estate documents
• Audit ALTA surveys and legal documents for accuracy
• Communicate recording information
• Prepare legal property documents such as proforma policies and endorsements
• Create and maintain title files
• Document and record transactions
• Coordinate resolution and completion of the commercial title process

Engineering Manager, AI-Native Platform

VP, Division Operations

Customer Account Specialist

Senior Account Executive

Commercial Underwriting Assistant