First American

Attorney

• Build and deepen relationships with leading Bay Area law firms, commercial real estate attorneys, partners, and key decision-makers
• Leverage legal network and market knowledge to identify and develop new commercial business opportunities
• Develop business strategies for priority attorneys and law firms
• Understand client needs and connect them with First American’s commercial expertise and solutions
• Build and manage a pipeline focused on long-term revenue growth
• Represent First American at law firm meetings, client events, conferences, and networking opportunities
• Partner with sales, underwriting, operations, marketing, and leadership to pursue opportunities and deliver an exceptional client experience
• Expand First American’s Commercial business across the San Francisco Bay Area

Attorney Sales Representative

Collections

• Lead daily operations of the Single Point of Contact (SPOC) team within Loss Mitigation
• Provide strategic direction, oversight, and leadership to ensure effective borrower engagement, delinquency resolution, and compliance-driven outcomes
• Supervise Sr. Collections Specialists (SPOCs)
• Manage escalated or complex borrower situations
• Ensure delivery of retention and liquidation solutions aligned with investor, regulatory, and company requirements
• Oversee performance management, operational reporting, workflow planning, and continuous process improvement
• Ensure adherence to investor guidelines, regulatory requirements, and internal policies
• Foster a high-performing, customer-focused, and accountable environment
• Oversee borrower engagement strategies and act as the primary point of contact for loss mitigation and collections-related inquiries
• Monitor team performance metrics, analyze trends, and identify opportunities for improved borrower outcomes, operational efficiency, and compliance adherence
• Provide training, coaching, mentoring, and side-by-side support to SPOCs
• Conduct performance evaluations, deliver feedback, and establish development plans
• Participate in candidate interviews and support hiring and onboarding
• Drive continuous process improvement initiatives
• Perform special projects, quality reviews, or analyses as required

Senior Collections Operations Supervisor

Operations

• Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities
• Act as escalation point for complex or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation options, disputed accounts, bankruptcy-related matters, and regulatory or investor concerns
• Perform inbound and outbound SPOC customer outreach on escalated accounts
• Model best practices in customer communication, negotiation, and compliance
• Monitor KPIs, identify trends, and provide recommendations to improve team outcomes and borrower experience
• Support onboarding, training, coaching, and mentoring of Senior Collections Specialists
• Serve as subject matter expert for SPOC processes, investor programs, and loss mitigation options
• Review account activity, documentation, and notes for accuracy, completeness, and compliance
• Assist with workflow coordination, daily questions, and issue resolution during supervisor absences or peak volume periods
• Contribute to process improvement initiatives, audits, special projects, and operational reviews

Operations Team Lead – SPOC

General

• Take ownership of an assigned caseload from the investigation of the claim through resolution
• Make decisions and authorize work orders up to a set level
• Identify issues, analyze claim and work order facts, gather, review, research and document pertinent information
• Take reports from technicians and homeowners
• Answer incoming calls, emails and voicemails from customers, contractors and escalated calls in a timely manner and according to guidelines
• Purchase necessary parts and equipment within a specified limit and skill set
• Provide homeowners with all relevant information pertaining to contract, claim or work order
• Obtain any necessary documentation from the customer and/or technician
• Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests
• Provide assistance with inbound call volume as needed
• May purchase parts and equipment within a specified limit

Claims Resolution Specialist

Learning and Development

• Bring story, purpose, vision, and business context into technical learning experiences
• Conduct learning needs analyses to identify performance gaps, learner needs, business requirements, and appropriate solutions
• Design and develop learner-centered solutions across eLearning, self-paced learning, digital adoption, instructor-led training, virtual training, and performance support
• Apply instructional design methodologies and adult learning principles
• Partner with SMEs, stakeholders, product teams, trainers, and cross-functional partners
• Translate complex processes, systems, and technical concepts into clear learning experiences
• Develop learning objectives, course outlines, storyboards, facilitator guides, participant materials, activities, assessments, knowledge checks, and supporting resources
• Design scenarios, simulations, practice opportunities, and knowledge checks
• Assist with digital learning and in-app performance support using platforms such as Whatfix
• Build presentations, eLearning courses, job aids, infographics, videos, and other instructional assets
• Manage instructional design projects from intake through implementation, including discovery, design, development, review, revisions, QA, and deployment
• Conduct quality assurance and learning reviews
• Analyze learner feedback, engagement data, assessment results, and performance insights
• Maintain and update learning solutions as systems, processes, products, and business needs evolve
• Leverage AI tools to improve instructional design and content development efficiency, scalability, and quality

Instructional Designer

Project Manager

• Independently oversee multiple medium to large-scale complex projects
• Coordinate project deliverables, plans, and status reports
• Identify appropriate resources and coordinate schedules for timely project completion
• Create project plans covering goals, strategy, staffing, schedules, risks, contingency plans, budgets, and resource allocation
• Facilitate status and milestone meetings with cross-functional groups
• Monitor and control project risks to achieve expected outcomes on time and on budget
• Work with end users, business technologies, and other stakeholders to prioritize business goals and information needs
• Monitor project budgets, cost estimates, and forecasts
• Prepare project status reports and inform teams, management, and clients of project status and issues
• Perform duties outside normal work hours based on business needs

Scrum Master

• Facilitate and drive effective Scrum and Agile events, including daily sync, backlog refinement, iteration planning, iteration reviews, and retrospectives
• Ensure events are purposeful, well prepared, inclusive, and result in clear decisions, actions, or improvement commitments
• Coach teams in Scrum, Kanban, Lean-Agile principles, self-organization, collaboration, continuous improvement, and effective delivery practices
• Build a safe, trusting, and inclusive team environment
• Partner with Product Owners to improve backlog health, prioritization, refinement, sprint readiness, PI Planning readiness, and alignment to customer and business outcomes
• Help teams establish meaningful sprint goals and improve delivery predictability, quality, flow, and accountability
• Identify, understand, track, escalate, and help remove impediments, risks, dependencies, and organizational barriers
• Lead structured problem-solving conversations addressing delivery challenges
• Protect the team from unnecessary interruptions while maintaining transparency with stakeholders and leadership
• Use Jira and other Agile tools to maintain delivery information and communicate metrics, trends, risks, dependencies, and progress
• Use delivery metrics to support transparency, learning, and improvement
• Facilitate retrospectives and coach teams to follow through on improvement commitments
• Coordinate with engineering leaders, managers, architects, business partners, and other Scrum Masters to resolve cross-team challenges
• Represent the team in Coach Sync, ART Sync, and other ART-level coordination events
• Help teams prepare for and participate in PI Planning
• Collaborate with Senior Scrum Masters and Agile practitioners to share practices and improve team and organizational agility
• Contribute to the Lean-Agile Office’s business agility roadmap and First American Trust’s Agile operating model

Senior Scrum Master

Underwriter

• Manage the day-to-day activities of a team of Underwriters and may oversee title professionals and support personnel
• Provide underwriting support and expertise to company personnel, agents, and customers regarding real estate title insurance commitments and policies
• Apply underwriting standards and guidelines within delegated authority limits to underwrite title insurance issuance
• Provide guidance in the performance of real estate settlement services
• Manage and prioritize daily operations of a large functional area or department
• Lead professionals, including skilled exempt and non-exempt employees, through direct and indirect supervision
• Contribute to project reviews and approve detailed project designs and cost estimates
• Participate in long-range departmental planning and provide input on operational decisions, project plans, and scheduling
• Conduct performance reviews, provide coaching and feedback, and make hiring and compensation recommendations
• Collaborate with Senior and Executive Management on personnel decisions as needed
• Perform other duties as assigned

Commercial Underwriting Manager

Analyst

• Reconcile assigned GSE and asset bank accounts and loan activity timely while following departmental policies and guidelines
• Balance daily cashbook to identify remittance differences between loan servicing system and remittance reports
• Validate bank statement activity against loan servicing system and GSE reports
• Collaborate with internal teams and business units to align processes with internal and external guidelines
• Maintain working relationships with internal and external business groups and resolve issues promptly
• Assist with internal, external, investor, regulatory, and state audit exam requests
• Generate error log reports and follow escalation procedures for process breaks
• Review payment applications for compliance with investor and company guidelines
• Analyze new reporting formats and proposed changes to reconciliation requirements
• Ensure new servicing and reporting requirements are implemented and functioning
• Maintain policies and procedures according to company and investor guidelines

Bank Reconciliation Analyst

Claims Specialist

• Investigate, analyze and respond to complaints from Consumer Protection Agencies, Regulatory Agencies, attorneys, upper management and Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American
• Represent the Company in Small Claims Cases
• Handle escalated and highly visible claims that could not be handled through the normal claims channel
• Handle legal issues as they pertain to claims
• Assist in maintaining the company’s reputation with customers, regulatory agencies and consumer protection agencies

Claims Analyst

Accounting Manager

• Manage day-to-day accounting activities, including mortgage servicing and subservicing accounting functions
• Direct and monitor accounting activities to ensure transactions are accurately recorded, reconciled, reported, and managed
• Oversee accounts payable and receivable, general ledger maintenance, financial analysis and reporting, revenue and asset accounting, mortgage servicing accounting, loan-level accounting, investor and servicing-related financial activity, fee and advance accounting, and close activities
• Review financial reports, accounting statements, reconciliations, and servicing-related financial data
• Provide technical accounting expertise and advice to leaders
• Partner with servicing, treasury, finance, operations, compliance, and other stakeholders
• Select and manage relationships with external consultants, accounting firms, and service providers
• Lead, direct, evaluate, and develop accounting professionals
• Set accounting operational and financial goals and standards
• Manage accounting systems and procedures and implement improvements
• Approve bank account reconciliations
• Prepare, review, and analyze monthly financial statements
• Supervise month-end reconciliations, closing, and reporting
• Maintain financial security through internal controls and provide audit support
• Supervise teams responsible for operations and project outcomes
• Contribute to project reviews and approve project designs and cost estimates
• Participate in departmental planning and operational decisions
• Conduct performance reviews, provide coaching, and make hiring and compensation recommendations

Advocate

• Investigate, analyze and respond to highly complex claims addressed to Management, forwarded to Corporate Offices, or escalated from other lines of business
• Manage a high volume of claims and resolve multiple customer inquiries simultaneously
• Answer incoming calls, chats, emails and voicemails from customers and contractors according to guidelines
• Provide assistance with inbound call volume and back office work as needed in other areas
• Manage an assigned caseload for expedited handling and closure
• Manage relationships between Brokers, Sales Field and Homeowners related to claim activity
• Offer and explain terms and conditions of claim options, denials, cash outs, replacements, reimbursements and outside reimbursements
• Process payment requests
• Pilot innovative company initiatives
• Represent as a Subject Matter Expert

Claims Advocate Specialist

Vice President

• Lead and drive organizational growth through engagement and strategic account management
• Manage and motivate a team
• Plan and execute scalable strategies for long-term client retention
• Collaborate with support, professional services, and management resources to meet strategic account performance objectives and client expectations
• Lead strategic account planning to develop mutual performance objectives, financial targets, and critical milestones
• Develop client solutions with implementation teams and coordinate company personnel
• Represent the company professionally and build trust with accounts
• Advise clients and contribute to cross-selling future initiatives, products, and processes
• Serve as primary client interface for assigned large accounts
• Build and maintain ongoing business relationships at all management levels
• Supervise staff, delegate tasks, manage workflow, and plan staffing requirements
• Handle salary administration, hiring decisions, performance reviews, feedback, and disciplinary actions
• Coach and mentor staff and provide development opportunities
• Communicate goals and objectives and conduct performance discussions and evaluations

Senior Vice President, Client Relations

Full-stack Engineer

• Design, develop, test, deploy, and maintain secure, scalable applications in an Azure cloud environment
• Build full-stack solutions using Python, React, JavaScript/TypeScript, REST APIs, and microservice architectures
• Modify and enhance existing applications and contribute to product delivery through coding and pull request reviews
• Design, develop, and integrate AI-powered capabilities, including LLM integrations, RAG, agentic workflows, and intelligent automation using platforms such as Azure OpenAI
• Implement and maintain AI orchestration and inference pipelines, ensuring performance, cost efficiency, observability, and responsible usage
• Apply software engineering best practices, including testing, monitoring, CI/CD, observability, and secure SDLC, to production systems
• Evaluate and prototype emerging AI tools and frameworks and leverage AI-assisted development tools
• Ensure data privacy, security, governance, and compliance for AI-enabled functionality
• Define and prioritize goals and tasks independently in an agile product environment
• Collaborate with Solution Architects and stakeholders on design plans, production issues, and durable solutions
• Mentor engineers on software engineering best practices, cloud-native architecture, and AI integration patterns
• Propose solutions to complex problems, build team consensus, and influence technical direction

Senior Full Stack Software Engineer

General Counsel

• Provide underwriting support, counsel, and authorization to company personnel, agents, and customers related to the issuance of title insurance commitments and policies
• Apply underwriting standards and guidelines within delegated authority to evaluate and approve title insurance transactions
• Offer guidance to internal teams in the execution of real estate settlement services
• Develop and communicate underwriting standards and guidelines in alignment with established company processes
• Serve as a key resource for sharing insights and information related to underwriting and settlement services across the team
• Support additional responsibilities as needed