First Financial Bank

Product Manager

• Develop product strategies and roadmaps based on client needs, market trends, competitive insights, technology capabilities, risk considerations, and organizational priorities
• Lead Treasury Management products through development, implementation, enhancement, ongoing evaluation, and retirement
• Coordinate testing, readiness, communication, training, and post-launch reviews
• Analyze adoption, utilization, transaction volume, fee income, profitability, pricing, and service performance
• Serve as product expert for payments, receivables, liquidity, fraud mitigation, and other commercial cash management solutions
• Evaluate emerging technologies and changing client expectations
• Help Treasury Management Sales and Relationship Managers solve complex client needs, position solutions, and drive product adoption
• Collaborate with Operations, IT, Risk, Compliance, Legal, Information Security, and other partners on enhancements, system changes, product issues, and new capabilities
• Oversee fintech and financial services providers, including performance, service levels, issue resolution, enhancements, renewals, and relationship management
• Develop product training, documentation, sales resources, and educational materials
• Support product risk assessments, audits, examinations, vendor reviews, and regulatory requirements, including BSA, AML, OFAC, and Nacha standards

Treasury Management Product Manager

Banker

• Work with existing FFB clients and prospect for new clients to deepen client relationships
• Book business directly and refer clients to internal partners including Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management
• Open and maintain accounts
• Run a Teller drawer as needed by management
• Support client engagement through active calling, client conversations, and follow-up
• Partner with internal constituencies to provide appropriate service or solution expertise
• Maintain operational and risk management standards
• Assist clients with transactions in the branch, drive-thru, by phone, and email
• Adhere to compliance and regulatory procedures
• Execute retail strategies and objectives to attract, retain, and grow client relationships
• Function as clients' trusted advisor using the First Client Conversation Model
• Participate in site center huddles and meetings supporting sales and service activities
• Meet or exceed sales, service, and referral goals
• Provide digital assistance with the bank's online offerings
• Stay informed about bank products, processes, and procedures
• Travel between banking centers as needed

District Consumer Banker II

Technician

• Perform general and mid-level maintenance duties to ensure properties and premises meet or exceed corporate appearance standards and are ready for business
• Use power tools and hand tools for repair and maintenance work
• Respond to work orders through the online system by accepting, communicating findings, and closing work orders
• Follow safety standards
• Perform painting and light to moderate plumbing, electrical, roof repair, and carpentry work
• Replace locks, glass, lighting fixtures, bulbs, ballasts, and air conditioner filters
• Check, lubricate, clean, and perform minor repairs on equipment and machines
• Perform light assembly work
• Assist with removal and destruction of designated bank records
• Remove dirt, debris, snow, and ice from sidewalks, parking lots, and drives
• Mow grass, trim shrubs, and maintain landscaped areas and flower beds
• Assist with meeting-room setup and cleaning
• Move furniture and equipment as needed
• Maintain vehicles assigned to the maintenance department
• Obtain bids for specified supplies and place orders as directed, including estimating material and labor costs
• Inspect banking facilities and properties for inventory, maintenance, and repair
• Operate under minimal supervision and refer only the most complex issues to higher-level staff
• Meet applicable banking compliance requirements and First Financial Bank policies and procedures

Maintenance Technician II

• Perform general and mid-level maintenance duties to ensure properties and premises meet corporate appearance standards and are ready for business
• Use power tools and hand tools for repair and maintenance work
• Respond to work orders through the online system by accepting, communicating findings, and closing work orders
• Follow safety standards
• Perform painting and light to moderate plumbing, electrical, roof repair, carpentry, lock, glass, lighting, equipment, machine, and assembly work
• Remove and destroy designated bank records
• Remove dirt, debris, snow, and ice from sidewalks, parking lots, and drives
• Mow grass, trim shrubs, and clean and maintain landscaped areas and flower beds
• Set up and clean meeting rooms; move furniture and equipment
• Maintain vehicles assigned to the maintenance department
• Obtain bids for specified supplies and place orders as directed, including estimating material and labor costs
• Inspect banking facilities and properties for inventory, maintenance, and repair
• Work under minimal supervision and refer only the most complex issues to higher-level staff

Advisor

• Serve as the primary point of contact with Wealth clients
• Maintain existing Wealth relationships and develop new client relationships
• Gather personal data and information on clients’ financial situations, objectives and risk
• Assist senior investment officers in preparing and reviewing client presentations and proposals
• Manage non-complex client relationships, including selecting FFB asset allocation strategies and basic financial plans
• Coordinate unique portfolio requirements or client situations with the FFB Investment Committee
• Support senior investment officers with account transitions, concentrated-position diversification, strategy reconciliations, cash management needs and bond reinvestment
• Deliver annual investment reviews to clients
• Review client needs and recommend investment solutions
• Maximize client satisfaction to ensure client retention
• Complete regulatory investment reviews monthly

Wealth Advisor I

General

• Serve as a liaison between Underwriting and Sales departments
• Provide administrative support to the loan process
• Manage day-to-day responsibilities of the processing department
• Review Loan Coordinator loan files for accuracy and completeness before submission to Underwriting
• Review loan file documents, order supporting documentation, and request additional borrower information
• Train and mentor Loan Coordinators
• Develop process flow and processing requirements with Senior Loan Advisor, Senior UW, and Legal Counsel for loans exceeding $1M
• Cross-train and provide support to the Underwriting team
• Work with borrowers and carriers on commission redirect and commission assignment processes
• Coordinate closing with Underwriter, LO, and customer, including generation of loan documents after approval
• Provide backup for Sales and Underwriting file reviews
• Support initiatives that improve Sales and Underwriting department performance
• Communicate document changes and additions
• Assemble and coordinate client materials for Underwriting analysis
• Obtain missing applicant information
• Work closely with Sales, customers, Underwriting, Senior Loan Advisor, and Senior UW on large loans

Treasury Management Product Manager

District Consumer Banker II

Maintenance Technician II

Maintenance Technician II

Wealth Advisor I

Senior Commercial Loan Coordinator