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Flock SafetyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering real-time technical troubleshooting support for hardware, camera, and network connectivity issues, while effectively managing high-volume support cases using Salesforce and other workflow tools. Strong written communication and multitasking abilities are essential for success in a remote support environment.
Highest-signal resume keywords
Technical TroubleshootingChat-Based SupportSalesforce ProficiencyClear Written CommunicationCJIS Certification Requirements
About the role
Key responsibilities & impact- Deliver real-time, chat-based technical troubleshooting support to field technicians and third-party contractors across hardware, camera, network connectivity, and application issues
- Audit and review newly generated work orders for accuracy, completeness, and adherence to field operational standards
- Investigate recurring or complex technical issues to determine root causes and guide field teams toward resolution
- Manage high-volume, concurrent support cases using Salesforce, internal queue tools, and knowledge management systems
- Partner cross-functionally with operations and field teams to clarify work order requirements and resolve technical escalations
- Support field technicians remotely rather than traveling to physical sites
Requirements
What you’ll need- Strong computer literacy and technical troubleshooting capability
- Demonstrated experience delivering chat-based technical support in a remote setting
- Ability to multitask across live support cases, work order queues, and documentation systems
- Clear written communication skills
- Proficiency navigating web applications, software workflow tools, and Salesforce
- Familiarity with cameras, network connectivity, or product hardware is a plus
- Must be authorized to work lawfully in the United States
- Must be able to meet Criminal Justice Information Services (CJIS) certification requirements if required, including FBI CJIS Security Policy requirements and a fingerprint-based background check
Benefits
Comp & perks- Flock Stock Options
- Equal employment opportunity
- Interview accommodations for applicants with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingWeb Applications NavigationSoftware Workflow ToolsCamera FamiliarityNetwork ConnectivityProduct Hardware Knowledge
Soft Skills
Clear Written CommunicationMultitasking
Tools & Technologies
SalesforceKnowledge Management SystemsInternal Queue Tools
Certifications & Qualifications
CJIS Certification Requirements
Industry Keywords
Technical SupportField OperationsWork Order ManagementRemote Support