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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and compliance management, with a strong focus on endpoint management, security audits, and team leadership. Proficient in administering Microsoft Active Directory and Azure environments while ensuring adherence to SOC 2 Type II and GovRAMP standards.
Highest-signal resume keywords
IT Support ManagementEndpoint ManagementSOC 2 Type II AuditsMicrosoft Active Directory AdministrationTeam Leadership
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Directly manage the IT Specialist, including hiring, onboarding, performance reviews, and ongoing coaching
- Set priorities and oversee day-to-day IT support workload and ticket queue
- Define and enforce IT standards, policies, and best practices
- Own IT documentation, runbooks, and internal knowledge base
- Oversee endpoint management, including laptop provisioning, imaging, and lifecycle management
- Administer Microsoft Active Directory, Azure VPN, and identity and access management systems
- Monitor and respond to Microsoft Defender for Endpoint alerts
- Lead incident response for IT-related security events
- Manage software licensing, procurement, and vendor relationships
- Partner with the CTO on IT strategy, tooling decisions, and security posture improvements
- Lead SOC 2 Type II and GovRAMP audits from start to finish
- Administer Vanta, including integrations, automated control tests, control and policy ownership, and evidence collection
- Maintain control inventory mapped to SOC 2 Trust Services Criteria and GovRAMP/NIST SP 800-53 requirements
- Own compliance calendar, audit cycles, continuous monitoring, policy and access reviews, and employee training
- Partner with Engineering, Product, HR, and control owners to gather evidence and close gaps
- Draft, maintain, and annually review information security and compliance policies
- Track employee policy acknowledgments
- Support Sales and Customer Success with customer security questionnaires and due-diligence requests
- Conduct third-party vendor and service-provider risk assessments
- Deliver coordinated IT onboarding and offboarding
- Serve as escalation point for complex or unresolved IT issues
- Champion a service-oriented IT culture and high employee satisfaction
Requirements
What you’ll need- Minimum of 3 years of experience in IT support, systems administration, or IT compliance
- At least 1 year of experience in a lead, supervisory, or management role
- Proven track record of managing and developing technical team members
- Strong experience with Windows, Microsoft Active Directory, and Azure/Microsoft 365 environments
- Experience owning endpoint management at scale, including imaging, MDM, and patch management
- Hands-on experience coordinating or supporting third-party compliance audits, ideally SOC 2 Type II
- Excellent organizational and project management skills
- Track record of driving cross-functional work to on-time completion
- Clear, collaborative communication skills and ability to explain technical concepts to non-technical audiences
- Resourceful, solutions-oriented mindset
- Alignment with FMX’s core pillars: work ethic, process discipline, coachability, results-driven approach, respect, and integrity
- Experience with GovRAMP, FedRAMP, or NIST SP 800-53 control frameworks is nice to have
- Hands-on experience with Vanta, Drata, or Secureframe is nice to have
- Relevant certifications such as CISA, CISSP, or CompTIA Security+ are nice to have
- Familiarity with Google Workspace administration is nice to have
- Experience with helpdesk ticketing systems is nice to have
- Some familiarity with macOS environments is nice to have
- Knowledge of Azure VPN client setup and VPN administration is nice to have
- Standard background check required during onboarding
Benefits
Comp & perks- 100% company-paid health, dental, vision, long and short term disability, and life insurance
- Remote-first work model with flexible hybrid attendance and access to the office
- Annual all-company event
- Free snacks, beverages, and office kegerator
- Company-sponsored laptop, headset, and other necessary equipment
- Up to $500 home office stipend for equipment, furniture, and accessories
- $60/month toward home internet
- Generous PTO and UTO (unplanned time off) policies
- Flexible schedule
- Collaborative culture, transparency, continuous improvement, and work/life balance
- Company performance bonus
- 401(k)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows AdministrationEndpoint ManagementImagingMDMPatch ManagementIdentity and Access ManagementIncident ResponseCompliance AuditsProject ManagementHelpdesk Ticketing Systems
Soft Skills
Organizational SkillsCollaborative CommunicationSolutions-Oriented MindsetCoachingCross-Functional Collaboration
Tools & Technologies
Microsoft Active DirectoryAzure VPNVantaDrataSecureframeGoogle Workspace AdministrationMicrosoft 365Microsoft Defender for EndpointIT DocumentationKnowledge Base Management
Certifications & Qualifications
CISACISSPCompTIA Security+
Industry Keywords
SOC 2 Type IIGovRAMPNIST SP 800-53IT ComplianceVendor Risk Assessments