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Solera, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing usage reports and identifying fraudulent activity while enhancing security workflows. Proficient in conflict resolution, communication, and compliance within subscription-based services.
Highest-signal resume keywords
Account ManagementFraud DetectionCompliance RegulationsData AnalysisMicrosoft Office Suite
About the role
Key responsibilities & impact- Analyze usage reports and abuse trends
- Identify fraudulent activity and abuse patterns
- Enhance security workflows and develop abuse prevention strategies
- Detect, prevent, and address illegal and unauthorized usage of subscription-based accounts
- Set account limits and reset accounts to mitigate fraud or unauthorized access
- Reset compromised accounts and issue new temporary credentials
- Promote upselling opportunities using the Compliance sales model
- Communicate with legitimate customers to resolve issues and manage account status
- Explain unauthorized use situations to legitimate customers
- Communicate with unauthorized users about violations and direct them to cease access
- Monitor online marketplaces and forums for illegal sales or distribution of company software
- Collect evidence and report illegal distribution to appropriate authorities and legal teams
- Collaborate with internal teams to identify trends and refine abuse detection and prevention strategies
- Support ongoing investigations and report escalations
- Uncover lead opportunities through resets
- Maintain accurate documentation of interactions and resolutions
- Ensure actions comply with company policies and legal requirements
- Monitor market trends, attend trade shows, and communicate future compliance needs to management
Requirements
What you’ll need- Bachelor's degree in business, Information Technology, or a related field preferred
- Minimum of 2 years of experience in account management, compliance, or a similar role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required
- Experience using sales, subscription management, or CRM software is a plus
- Working knowledge of the internet and basic IT/account limit setting is a plus
- Strong written and verbal communication skills
- Experience in conflict resolution and customer service is an advantage
- Detail-oriented with strong problem-solving skills
- Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage
- Understanding of basic internet security practices and compliance regulations in the software industry
- Experience with reporting illegal online activities to authorities is a plus
- Ability to work independently and as part of a collaborative team
- Strong attention to detail and commitment to ensuring the integrity of subscription-based services
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Professional demeanor and discretion when dealing with sensitive customer information and compliance issues
- Must be able to work remotely in the United States
Benefits
Comp & perks- Competitive salary and benefits package
- Opportunities for career advancement
- Supportive, team-oriented environment that encourages professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFraud DetectionAccount ManagementCompliance RegulationsInternet Security PracticesConflict ResolutionSubscription ManagementCRM SoftwareDocumentationProblem-Solving
Soft Skills
Strong Communication SkillsDetail-OrientedProfessional DemeanorAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
Microsoft Office SuiteCRM SoftwareSales SoftwareSubscription Management Software
Industry Keywords
Fraud PreventionAbuse Prevention StrategiesUnauthorized UsageCustomer ServiceLegal ComplianceMarket TrendsOnline Marketplaces