Customer Support jobs in Georgia

Explore 6 matching jobs.

Gcore

Customer Support Specialist

Gcore

Posted: 10/21/2026
CloudDNSLinuxTCP/IP
B2Spin Limited

Customer Support Agent

B2Spin Limited

Posted: 10/15/2026
COLIBRIX ONE

Customer Support Specialist

COLIBRIX ONE

Posted: 10/15/2026
Grafana
Patrianna

Customer Support Agent

Patrianna

Posted: 10/12/2026
RateHawk

Customer Support Specialist – Extra Services Team

RateHawk

Posted: 10/8/2026
SOFTSWISS

Customer Service Specialist – Junior

SOFTSWISS

Posted: 9/21/2026
Gcore

Customer Support Specialist

Gcore
Posted 10/21/2026full-timeRemote • GeorgiaJuniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in networking, hardware and software diagnostics, and customer advocacy. Proficient in resolving technical issues and effectively communicating complex concepts to users.

Highest-signal resume keywords
Technical Support ExperienceNetworking KnowledgeHardware And Software DiagnosticsCustomer AdvocacyProblem-Solving Abilities

Tech Stack

Tools & technologies
CloudDNSLinuxTCP/IP

About the role

Key responsibilities & impact
  • Handle first-line customer and internal-user requests via chat, email, and rarely phone, in English
  • Provide consultations about Cloud, CDN, Hosting, AI, and other products and services
  • Resolve technical issues through technical diagnostics
  • Collect information about customer and user incidents
  • Escalate incidents to higher levels of technical support when needed
  • Work two consecutive night shifts followed by two days off
  • Work shifts from 21:00 to 09:00, totaling 12 hours including a 1-hour break

Requirements

What you’ll need
  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks
  • Experience with Cloud, CDN or Hosting (nice to have)
  • Experience with Linux and API (nice to have)

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportNetworkingTCP/IPDNSHardware DiagnosticsSoftware DiagnosticsCloud ServicesCDNLinuxAPI
Soft Skills
Customer AdvocacyCommunication SkillsOrganizational SkillsTeam PlayerProblem-Solving
Industry Keywords
CloudCDNHostingTechnical DiagnosticsIncident Management