Genetec

Security Engineer

• Design and build event-driven security detections and platform capabilities
• Work closely with security and engineering stakeholders to identify relevant signals, enrichments, and decision points
• Operate and improve production systems with a focus on observability, performance, reliability, and cost awareness
• Own end-to-end delivery practices, including CI/CD pipelines and infrastructure as code
• Contribute to the long-term evolution of platform architecture and engineering standards
• Help evolve Genetec’s internal security platform
• Support platforms that manage credentials for employees and services and collect, analyze, and act on security events at scale

Senior Software Developer – Security Platform

Full-stack Engineer

• Design, develop, and maintain software for desktop, web, backend, and cloud applications
• Develop features using C#/.NET, WPF, Angular, React, TypeScript, and related technologies
• Develop and maintain REST APIs and service integrations
• Create cloud-connected services and web configuration applications
• Develop integrations with Genetec Security Center, transportation systems, embedded systems, and external services
• Implement features from requirements definition and design through to production deployment
• Diagnose and resolve defects in new and existing applications
• Analyze production issues with the support team and other teams
• Write and maintain automated unit, integration, and end-to-end tests
• Contribute to software architecture, performance, maintainability, and code quality
• Participate in code reviews, technical discussions, task estimations, and design activities
• Collaborate with Quality Assurance to plan and validate software releases
• Create and maintain software for Genetec’s transportation and physical-security products

Software Developer – C#/.NET, WPF, Web

Customer Support

• Investigate, analyze, troubleshoot, and resolve complex technical issues
• Conduct structured root-cause analyses and develop repeatable troubleshooting methodologies
• Collaborate with development, quality assurance, product management, and implementation teams
• Identify software defects, trends, systemic issues, and long-term corrective actions
• Create, maintain, and improve knowledge base articles, troubleshooting guides, diagnostic procedures, and support tools
• Communicate technical findings, troubleshooting steps, and remediation plans
• Maintain detailed case documentation in Genetec systems
• Meet SLA commitments through proactive follow-up and effective case ownership
• Submit bug reports, feature requests, and improvement recommendations
• Participate in the on-call rotation and escalation coverage
• Occasionally provide remote or on-site technical assistance for high-priority issues
• Continuously develop technical expertise
• Take ownership of cases requiring escalation
• Share information and provide technical guidance to other teams
• Contribute to the creation of technical documentation and knowledge base articles

Delivery & Support Specialist – Video

Technical Trainer

• Provide technical training for Genetec customers, partners, and internal teams, primarily from the Singapore office
• Develop training presentations, manuals, and course outlines
• Update existing training resources as Genetec’s product line evolves
• Continuously improve documentation practices
• Maintain current, in-depth knowledge of Genetec’s product line
• Collaborate closely with internal teams to continuously develop training resources and ensure smooth processes
• Contribute to a positive, complementary team culture through respect, support, and inclusion among colleagues

Product Marketing

• Develop launch and go-to-market plans for new products, new releases, and strategic offerings.
• Define the target audience, value proposition, messaging, sales team readiness, channel partner enablement, and campaign assets.
• Create sales enablement materials, including presentations, battlecards, solution briefs, product descriptions, training content, and customer-facing resources.
• Support integrated launch campaigns designed to build awareness, generate demand, and accelerate market adoption.
• Collaborate with the Global Demand Generation and Marketing Communications teams to create campaign briefs, content plans, announcement narratives, and measurable go-to-market programs.
• Serve as the product marketing expert for assigned launches, translating roadmap priorities, customer needs, and the competitive landscape into clear guidance.
• Deliver product, solution, and market training to sales teams, channel partners, and regional stakeholders.
• Monitor industry trends, emerging technologies, customer needs, and competitive activity.
• Analyze market, customer, and business data to identify opportunities, refine targeting, and improve go-to-market effectiveness.
• Collaborate with product leadership and contribute to cross-functional initiatives supporting launches, sales readiness, and business growth.

Senior Software Developer – Security Platform

Software Developer – C#/.NET, WPF, Web

Delivery & Support Specialist – Video

Technical Trainer

Product Marketing Manager