Regional Technician Trainer – NorthEast, TriState Area
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technician onboarding, training program development, and generator maintenance. Proficient in evaluating technician competency and implementing safety standards in compliance with OSHA requirements.
Highest-signal resume keywords
Generator MaintenanceTraining Program DevelopmentOSHA ComplianceTechnical CoachingField Service Experience
About the role
Key responsibilities & impact- Onboard new technicians, including safety, technical, and customer service training
- Partner with branch managers and field service managers on technician onboarding
- Standardize onboarding processes and timelines across regional branches
- Deliver classroom training programs for technicians
- Conduct ride-along and field training sessions
- Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices
- Evaluate technician competency and identify additional training needs
- Develop accelerated training pathways and standardized training materials
- Coach and mentor technicians through career development and technical skills progression
- Maintain a technician skills matrix covering competency levels, certifications, and training gaps
- Assess current technicians for eligibility for advancement
- Conduct field quality audits and post-repair reviews
- Identify recurring technical issues and recommend training initiatives
- Reinforce safety policies and procedures and ensure technicians have required PPE and safety equipment
- Conduct safety audits and field observations
- Provide training on OSHA requirements, safe work practices, and company safety standards as requested
- Assist with safety incident investigations and corrective actions
- Perform preventive maintenance and repair work alongside technicians in the field
- Assist with complex troubleshooting and repairs
- Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel
- Reinforce service quality, workmanship, professional customer communication, and customer service expectations
- Track onboarding progress and training completion
- Monitor and report time-to-competency metrics
- Provide management feedback on technician performance, skill development, and training needs
- Recommend improvements to onboarding, training programs, and operational processes
- Maintain training records and certification documentation
- Travel within the assigned region and work overtime as needed
Requirements
What you’ll need- Prior experience as a high-level service technician, preferably with generators or related mechanical/electrical equipment
- Experience training, mentoring, or coaching technicians in a field service environment
- Experience managing or coordinating training and onboarding programs across multiple branch locations preferred
- Strong knowledge of generator maintenance, troubleshooting, diagnostics, and repair procedures
- Working knowledge of OSHA requirements and safe work practices
- Ability to evaluate technician competency and identify training needs
- Ability to develop and deliver training materials and programs in both classroom and field settings
- Strong interpersonal and communication skills, both oral and written
- Organizational skills and ability to maintain accurate training records and documentation
- General computer skills, including Microsoft products and training/LMS software
- Ability to travel extensively across the assigned region
- Ability to travel within the assigned region as required to support field training and onboarding
- Ability to perform physical requirements including lifting small objects constantly, 20-pound objects frequently, and 20–50-pound objects occasionally; climbing ladders, stairs, and ramps; walking; and hearing and speaking requirements
- Regular, consistent attendance is mandatory
Benefits
Comp & perks- Company vehicle
- Computer equipment
- Mobile phone
- Company credit card
- Required PPE and safety equipment
- Uniforms
- Company-issued tools
- Reasonable accommodation for individuals with disabilities
- Overtime as needed
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDiagnosticsRepairsTechnical InstructionSafety AuditsPreventive MaintenanceTraining Material DevelopmentCompetency EvaluationOnboarding ProcessesField Quality Audits
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsMentoringCoaching
Tools & Technologies
Microsoft ProductsTraining SoftwareLMS Software
Industry Keywords
Field ServiceSafety PoliciesTechnical Skills ProgressionService QualityCustomer Service