GhFly

Analyst

• Take a strategic approach to client needs, focusing on service delivery and managing deliverables from operations teams
• Lead regular meetings with internal teams and clients, translating the strategic plan into tactical actions and breaking it down into activities
• Collaborate with technical professionals to ensure the proper flow of information
• Ensure the quality of delivered materials and results, maximizing client satisfaction
• Provide clients with strategic insights based on their business needs

Senior Account Analyst

Customer Success Manager

• Configure and operate campaigns and customer engagement journeys on CRM platforms such as Salesforce Marketing Cloud or HubSpot
• Create audience segments and contact lists based on received briefs
• Conduct send tests, data validation, and campaign QA before launches
• Monitor deliverability, open, click-through, and conversion metrics to support reports and dashboards
• Assist with A/B testing to optimize campaigns
• Ensure the quality of database records
• Document the department’s operational processes and configurations
• Apply AI tools to accelerate content production, analysis, and operational workflows
• Collaborate with cross-functional teams

Junior CRM Analyst

• Translate the strategic needs of business areas into clear profiles and effective recruitment processes
• Manage end-to-end Talent Attraction processes, ensuring quality, timeliness, and a positive candidate experience
• Act as a consultant to leaders, supporting decision-making and aligning expectations
• Conduct competency-based interviews and support hiring decisions
• Ensure a consistent recruitment experience aligned with GHFLY’s Culture Code
• Monitor recruitment metrics, including time to hire, funnel performance, and SLA adherence, and propose continuous improvements
• Support Employer Branding and proactive talent attraction initiatives
• Use data, technology, AI, and automation to improve process efficiency

Talent Attraction Analyst

Controller

• Assist with the daily verification and ongoing monitoring of the company’s time entries and operational data
• Support and streamline FP&A and controllership routines by applying statistical and logical reasoning to budget projections, variance analyses (P&L/Cash Flow), and financial modeling
• Actively monitor and coordinate with teams across all operational areas to ensure the accuracy of recorded information
• Support system access management and contribute to the preparation of concise monitoring reports and updates for leadership
• Help collect and consolidate operational data that directly impacts the measurement of the company’s financial margin
• Maintain ongoing alignment with FP&A and Controllership leadership to support and execute the department’s routines

Senior Account Analyst

Junior CRM Analyst

Talent Attraction Analyst

FP&A and Controllership Intern