Granicus

Compliance

• Lead a team of Account Executives acquiring and expanding Host Compliance customers across the United States and Canada
• Achieve annual, quarterly, and monthly revenue objectives through sales planning, forecasting, and pipeline management
• Develop territory and segment strategies for customer acquisition and expansion
• Ensure accurate forecasting and opportunity management through Salesforce
• Monitor leading and lagging indicators and implement corrective actions
• Recruit, hire, onboard, develop, and retain sales talent
• Coach Account Executives across prospecting, discovery, demonstration, proposal development, negotiation, and closing
• Establish performance standards, KPI expectations, and accountability measures
• Conduct pipeline reviews, deal strategy sessions, and performance coaching meetings
• Develop and execute market strategies targeting municipalities, counties, regional governments, and tourism organizations
• Identify market trends, regulatory changes, competitive threats, and growth opportunities in the short-term rental ecosystem
• Partner with Marketing on demand generation and industry awareness
• Build executive-level relationships with government leaders, administrators, finance leaders, planning departments, and elected officials
• Maintain relationships with customers, partners, and industry stakeholders
• Represent Granicus at conferences, trade associations, user groups, and industry events
• Provide customer and market feedback to Product Management
• Support strategic opportunities and executive-level sales engagements
• Drive disciplined use of Salesforce and sales methodologies
• Use data and analytics to improve productivity and sales effectiveness
• Collaborate cross-functionally to improve customer experience and support implementations
• Ensure compliance with company policies, procedures, and information security standards

Director, Sales – Host Compliance

Recruitment

• Own the global talent acquisition strategy, operating model, recruiting priorities, and performance expectations
• Lead the global recruiting team and provide matrixed oversight and strategic direction for the India recruiting team
• Partner with executives, HR Business Partners, hiring leaders, Finance, and cross-functional teams on hiring strategy and workforce planning
• Anticipate future talent needs and evaluate build-versus-buy talent strategies
• Identify hiring risks and develop proactive talent acquisition plans
• Coach, develop, and hold recruiting team members accountable
• Support critical leadership searches, succession planning, and executive talent acquisition strategies
• Advise hiring leaders on workforce planning, hiring tradeoffs, candidate assessment, market dynamics, and prioritization
• Provide hiring manager coaching, interview training, selection guidance, and best practices
• Deliver labor market, talent availability, compensation, competitive hiring, and emerging-skills insights
• Own ATS discipline, reporting cadence, recruiting metrics, and operating rhythms
• Use data to identify risks, improve process effectiveness, and strengthen stakeholder confidence
• Lead adoption and optimization of AI recruiting tools and practices with human oversight, privacy, compliance, and bias awareness
• Own the talent acquisition budget, vendor relationships, agency strategy, recruiting technology investments, and sourcing partnerships
• Develop talent market, sourcing, pipeline, and employer brand strategies
• Improve recruiting workflows, systems, vendor partnerships, compliance, and candidate experience across global teams

Director – Talent Acquisition

Customer Success Manager

• Proactively guide clients through the customer journey from pre-sales through onboarding, implementation, support, and sales
• Consume Granicus and auxiliary metrics via signature dashboards
• Make data-driven recommendations using Granicus benchmarks and client baselines to accelerate adoption
• Ensure product best practices are adopted along the maturity curve
• Leverage account and auxiliary analytics to increase adoption and usage
• Research and stay current on client topics, agency and administration developments, media reports, and vertical developments
• Employ and evolve best practices aligned with Customer Success industry practices
• Provide bespoke client interactions while leveraging the resource library
• Advocate for customers across cross-functional divisions, including product enhancements
• Collaborate with Sales to expand on-the-ground and online intelligence
• Identify and document expansion opportunities in Salesforce
• Keep current on Granicus products, SaaS customer-success practices, competitive advancements, and modern engagement trends
• Represent Granicus at internal and external speaking events as a subject-matter expert

Customer Success Consultant

Sales

• Lead a high-performing team of SMG Account Executives selling technology solutions to local government agencies
• Drive revenue growth, expand market share, and deepen public-sector relationships
• Set sales strategies and ensure execution against targets
• Deliver financial results through accurate forecasting, budget planning, and proactive variance management
• Recruit, develop, and retain sales talent
• Foster accountability, coaching, and continuous improvement
• Contribute market insights to strategic planning
• Resolve challenges and implement scalable sales systems and processes
• Set sales objectives and quotas aligned with organizational priorities
• Expand white-space opportunities through strategic account planning and vertical marketing tactics
• Build relationships with key stakeholders in local agencies
• Identify platform opportunities and communicate customer needs and competitive trends to influence product strategy
• Develop expertise and share insights across the organization
• Meet and exceed quarterly quota targets
• Enable sellers to prospect effectively, execute account plans, and deliver results

Director, Sales – Central Region

Account Manager

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory
• Serve as a trusted advisor and provide strategic guidance to clients
• Negotiate contract renewals and service agreements while ensuring client retention and satisfaction
• Collaborate with Marketing to maintain a robust lead pipeline and nurture leads
• Craft and communicate value propositions to prospective clients
• Facilitate collaborative selling opportunities with partners
• Lead pursuit teams for larger-scale opportunities
• Guide and educate prospects through the purchasing journey
• Develop and execute sales plans to exceed targets
• Analyze operational, business, and technical customer requirements and tailor solutions
• Create and deliver customized presentations on Granicus Experience Cloud
• Coordinate sales support, marketing, and solution consultant resources for pitches and proposals
• Manage prospecting, opportunity tracking, revenue forecasting, and contract negotiation
• Pursue leads from personal efforts and marketing initiatives
• Help formulate sales strategies with management using market and client insights
• Document interactions and activities in Salesforce CRM
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers
• Travel approximately 25% to engage clients and prospects
• Preserve information security and customer and employee data privacy

Strategic Account Manager

Platform Engineer

• Build, test, deploy, and operate AI-powered workflows, agents, and automations within RevOps systems such as Salesforce, Microsoft 365, Azure AI, and Copilot
• Implement prompt logic, orchestration flows, tool calling, and context retrieval for LLM-based systems
• Translate approved AI solution designs into scalable, maintainable, and secure implementations
• Ensure AI solutions are production-ready, observable, resilient, and aligned with business outcomes
• Design and maintain LLM evaluation frameworks assessing accuracy, relevance, consistency, and outcome impact
• Implement offline evaluations with curated datasets, golden answers, and regression test suites
• Implement online evaluations using user feedback loops, telemetry, and behavioral usage signals
• Define evaluation thresholds, quality gates, and launch-readiness criteria
• Design and implement hallucination-reduction strategies using RAG, context filtering, grounding, citations, guardrails, validation checks, and response constraints
• Monitor AI outputs, confidence signals, and failure modes in live environments
• Investigate root causes of incorrect or low-confidence outputs and implement corrective improvements
• Define and instrument metrics for quality, adoption, latency, reliability, and operational or revenue impact
• Build telemetry connecting AI usage to downstream operational and revenue outcomes
• Implement context pipelines using structured data, documents, and governed knowledge assets
• Enforce data quality, access controls, grounding standards, and versioning
• Support documentation, testing, auditability, change management, privacy, security, and responsible AI requirements
• Collaborate with RevOps AI Product Managers, AI Solutions Architects, Systems teams, analytics teams, and GTM stakeholders
• Support enablement, adoption, reviews, retrospectives, and continuous post-launch improvement

Director, Sales – Host Compliance

Director – Talent Acquisition

Customer Success Consultant

Director, Sales – Central Region

Strategic Account Manager

AI Platform Engineer