Grupo Panvel

Customer Success Manager

• Develop and implement the CRM strategy, ensuring an integrated view of the customer and a personalized omnichannel journey
• Lead the Life Cycle, Loyalty, Customer Insights, and Growth teams
• Define and execute activation, retention, loyalty, and churn prevention strategies
• Identify opportunities to increase purchase frequency, grow basket size, and extend the customer life cycle
• Lead the management of customer engagement journeys, segmented campaigns, and engagement initiatives, tracking results and driving continuous optimization
• Ensure the governance, quality, enrichment, and regular updating of customer data, driving Data Quality initiatives and the integration of new information sources
• Develop studies, analyses, and advanced segmentation to generate business insights, personalize communications, and support decision-making
• Define, monitor, and evolve CRM, loyalty, customer behavior, and campaign performance metrics through KPIs and executive dashboards
• Promote the use of statistical, predictive, and artificial intelligence models applied to customer management and other areas of the organization
• Guide the company’s priorities based on insights into customer behavior
• Lead direct and cross-functional teams, ensuring the execution of strategic projects and the communication of results to executive leadership
• Foster a data-driven culture across the organization, strengthening analytical thinking and data-based decision-making

CRM Manager

Communications

• Support the execution of institutional and promotional campaigns
• Liaise with internal teams and partner agencies involved in campaign operations
• Support the creation of campaigns, creative assets, and other communications materials
• Support the publication of content on the brand’s official social media channels
• Provide support for campaigns and initiatives involving influencers and creators
• Support activities related to the Creators Panvel project
• Capture short videos and photos for communications content
• Perform basic photo and video editing
• Participate in cooperative projects, monitoring the delivery of contracted services by suppliers
• Support the monitoring and documentation of activities carried out under cooperative projects
• Track deadlines, requests, and deliverables with internal teams and partners

Junior Marketing and Communications Analyst

Administrative Assistant

• Review incoming onboarding documents, ensuring compliance with legal and internal requirements
• Contact candidates to request missing documents and provide guidance on deadlines and procedures
• Enter new employee information into the Senior HCM system, ensuring data accuracy
• Submit data to eSocial, meeting legal deadlines and ensuring information integrity
• Support the onboarding team with administrative activities related to hiring processes

Administrative Assistant – Employee Onboarding

Attorney

• Manage and monitor administrative proceedings before regulatory authorities, particularly Health Surveillance Agencies (VISA) and Regional Pharmacy Councils (CRF).
• Draft submissions, appeals, and other administrative filings.
• Perform legal administration activities, including deadline tracking, request workflow management, document management, and oversight of outsourced law firms.
• Administer and configure legal systems and department management tools.
• Develop, monitor, and analyze legal performance indicators (KPIs).
• Prepare management reports and dashboards to support decision-making.
• Conduct data analyses related to litigation, legal risks, departmental productivity, and costs.
• Support Legal Operations initiatives focused on process automation, standardization, and continuous improvement.
• Participate in digital transformation and operational efficiency projects within the legal department.

Junior Attorney – Legal Administration, Legal Operations

Strategy

• Manage a portfolio of strategic initiatives, typically 8 to 15 workstreams, in partnership with business area owners
• Lead follow-up routines, problem-solving sessions, milestone reviews, and agenda preparation for tactical and executive committees
• Constructively challenge initiative design by assessing the baseline, value hypothesis, value drivers, capture plan, and dependencies
• Identify and escalate barriers, proposing alternative courses of action
• Train initiative owners in the T-Office transformation methodology, including initiative structuring, stage-gate processes, and impact discipline
• Foster initiative owners’ autonomy, reducing their dependence on the T-Office
• Ensure the quality and timeliness of status information and reports
• Build and review business cases, impact models, and baseline calculations with the business areas and Finance
• Prepare analyses to support decision-making, including opportunity sizing, sensitivity analyses, scenarios, and industry and competitor benchmarking
• Consolidate the overall portfolio view of initiatives, considering the pipeline, erosion between potential and captured value, maturity curve, and aggregated risks
• Prepare executive materials for the Executive Committee, Executive Board, and Board of Directors
• Contribute to the evolution of T-Office tools, such as templates, maturity scales, stage-gate criteria, and tracking dashboards
• Act as an interface between the T-Office, business areas, Finance/Controllership, and partner consulting firms
• Safeguard the consistency of information reported internally and disclosed to the market, observing the rules applicable to publicly traded companies and coordination with Investor Relations

Senior Strategy Analyst

DevOps Engineer

• Define and evolve the technical DevSecOps and Secure SDLC strategy
• Design and implement security controls integrated into CI/CD pipelines
• Define standards and architectures for security automation throughout the development lifecycle
• Implement and enhance SAST, DAST, SCA, Secret Scanning, Container Scanning, and IaC Scanning solutions
• Develop internal security tools, integrations, and automations
• Define quality criteria and security gates for development pipelines
• Provide technical leadership for vulnerability identification, prioritization, and remediation initiatives
• Define Infrastructure as Code (IaC) and infrastructure security strategies
• Implement and enhance security controls for containers and Kubernetes environments
• Define and implement security controls for cloud environments
• Design, implement, and enhance Web Application Firewall (WAF) architectures and policies
• Design and enhance API Gateway architectures, ensuring API security, availability, observability, and governance
• Enhance practices related to IAM, RBAC, least privilege, secrets management, and access segregation
• Implement security-related observability and monitoring mechanisms
• Support technical investigations and incident response processes
• Participate in threat modeling processes and architecture reviews
• Define technical standards, guidelines, and security best practices for Engineering teams
• Assess technical risks and propose controls proportionate to the impact and criticality of systems
• Serve as a technical reference in DevSecOps, supporting and guiding other professionals and teams
• Evaluate new technologies and tools related to security, automation, and cloud-native security

CRM Manager

Junior Marketing and Communications Analyst

Administrative Assistant – Employee Onboarding

Junior Attorney – Legal Administration, Legal Operations

Senior Strategy Analyst

Senior DevSecOps Engineer